When I first arrived at the shop I noticed how clean and well maintained the property, building, landscaping, and interior customer service area were. The staff instantly greeted me, and I had thought I would need to make an appointment and need to come back to drop the truck off, however was pleasantly surprised when they said they could start the work that day. I gave them all the paperwork my insurance company provided me with the initial adjusters report and insurance money for the repairs. They explained the whole process to me and added that there will be additional findings that they will report to the insurance company for amendments to the initial report and supplemental claims. They explained not to worry, that they would handle the insurance company directly and if I was contacted by my insurance company to refer them to the shop. They then got everything set with the rental company and arranged a rep from the rental company to pick me up to get the car and get on with my day. Needless to say, this initial experience was effortless and easy from first handshake to the wave goodbye. To say the staff is professional and friendly does them no justice. I felt like I was treated as family. About 2 days later I received a phone call from the owner, Doug Theroux, apologizing for not being at the shop to introduce himself and meet me when I dropped the truck off due to being away for a few days. He wanted to make himself available to answer any questions I had or address any concerns, and provided me his personal cell phone number to contact him directly should any questions or otherwise arise. This dedication to his business and personal involvement blew my mind and I cannot stress how impressed I was to receive this call. I had purchased a replacement "Off-road" heavy duty style front bumper to replace the original damaged one on my truck, and when I say heavy duty I should stress HEAVY. Apparently "bolt-on installation" was far from the truth for the bumper but that's for another review on a different site. Doug and his crew busted their rears to get this bumper not just installed, but installed properly and to perfection visually. Doug took many photographs of this process, which included 3 of them lifting and placing this bumper for measurements and mock fits to ensure a proper mounting. The front frame they skillfully straightened had to be cut at a precise angle which took off most of their hard work. Doug called me with a status update at the end of the week and filled me in on this bear of a process and wanted to make sure I understood the modifications that would need to be made to trim pieces and other details. After the weekend, work resumed, and I had received a call midweek the that the truck was nearing completion and a further status report of what was found, how the supplemental insurance was taken care of, and that the truck was looking pretty impressive. He also mentioned that they found a small dent in a passenger side door that I was unaware of, possibly from a parking lot, and that they did their best to repair it for me as well. Well come to find out, they did a 360 degree touch up on the truck which I will detail further later. I arrived at the shop the next afternoon to pick up the truck and to say I was blown away by how it looked is another understatement. I met two other technicians (and one friendly pup!) in the parking lot that were laughing with and telling me about what a bear it was to mount but how it makes the truck. Inside I was greeted by Doug who was more than eager to show off the truck and the fine work they did, with the photos of the process. The truck has not looked this good since I took delivery from the factory despite my best efforts at detailing over the years. The paint was pristine, nicks and dings touched up and invisible. Oh, and 360 degree detail to the exterior -- well they did the interior too which I truly was not expecting. The truck was spotless, and the attention to detail was clearly evident. They treated my truck as if it was their own, with a level of service that is rarely seen today. To say I highly recommend this company is an understatement. Doug had called the beginning of the following week to see how I and the truck were and if there were any issues. After some friendly conversation, he asked if there was anything else he could do for me... I only asked if he could mail me some business cards. Professional, friendly, personal attention and care, and attention to detail. The level of service and treating myself and my truck as family truly sets this shop apart from the others I have dealt with in the past. Should the need arise they will continue to get my business, and yours and your family's as well. Quick final note: The price for repairs is mostly what my insurance company paid for the repairs. I was made almost entirely whole by purchasing the aftermarket bumper on my own, plus the Angie's list member discount. Their prices are very fair and the quality of the work and level of service is worth every penny!