General Appliance Service Inc

The technician was very good. He replaced the temperature control. He also noticed that my door hinge grommets were shot and needed replacing, and the hinge metal was rubbing on metal and wearing down. He ordered the parts and came back to fix the door. Good thing because eventually the door would have come crashing down. One thing about the price that I am not crazy about: they charge a fee to make the service call and assess the repair, and they do not subtract this fee from the repair charge if you choose to go ahead with the repair, as some other places do. Also, as with most reliable places, they charge according to a set book price for the repair, not by the hour. But they were able to fit me into their schedule quickly, and were overall very accommodating and professional. I have found them to be very competent when it comes to SubZero refrigerators.

I would never call this place or recommend to anyone. Replaced electronics to fix my dishwasher and was assured by technician that everything else was working great (since cost was border line on getting a new one.) Less than a month later, electronics flashing and technician couldn't replicate issue but again assured me all was good and electronics reset was all it needed. Maybe since he was almost two hours late on four hour window, he missed the fact you had to press the start button to replicate the issue because I found shortly thereafter it still was not working with same electronics flashing issue. Fourth visit now and he finally "found" that the pump isn't working (although was working fine all three prior visits) which would cost me another few hundred to repair. Third office person I spoke to tried to explain why I hadn't been charged enough to date for all these visits so they weren't going to do anything besides sell more parts and services to fix it. But the owner would call me to discuss. That was days ago and I haven't heard anything from the owner.

Excellent. Diagnosed quickly and gave me repair options. Ended up replacing the motor.

unknown

I purchased a new refrigerator earlier in the year. A few months later, the ice maker started to malfunction. The vendor gave me the name of a service provider who showed up 3 different times and just kept replacing the ice maker which resulted in the same problem occurring. After another month with no ice, the vendor gave me another company to call - General Appliance. After coming out to diagnose the problem, which was a different diagnosis than the first company, they ordered parts and within a week were back out to install them. It's been working fine since then. All under warranty so I can't comment on cost, but I was impressed with their diagnosis of the problem and the quick repair after the fiasco of the first service company. I would use them again.