Mr. Appliance of Parker

We had the worse experience with this company. The technician they sent was rude and had an unprofessional behavior. Will never recommend their services. Golgoon

Mr appliance was a professional, prompt and competent company. I would definitely recommend using them and I will use them in the future for any of my appliance repair needs!

Great and completed in a timely fashion.

It went great! They were really nice and professional.

the technician was very through and explained everything as he went along.

excellent service. diagnosis: compressor going out; so he did not replace the ice maker unit; saved us the money we would have used to replace the ice maker unit. He recommended we buy a new refrigerator

Technician fixed the washer and it is working fine now.

He did a fine job diagnosing the problem.

Will was very well versed in Samsung, and he was very professional!!!

Communication was fine with him and he advised to replace over repair.

Very efficient and professional. On time.

Very prompt response and service. Great follow through. Was originally told that it would take several days to order the parts but was contacted by the rep, Kelly, minutes after the tech left stating that they found the parts locally. The tech, Christopher Hawkins, was here the next day and completed the job. Both times the technicians showed up early in the given window of time and were very careful and clean while in my home.

Job well done & washer works fine now!

Fixed the problem it was shorting out the cooling sensor and fridge was getting warm he fixed it and now it’s perfect. Great place and people I will use them again.

My dishwasher was not filling up with water. It was getting hot and would drain but not fill but just some times. These guys came out and fixed my float switch in like 2 minutes. They knew exactly what the problem was and fixed it super fast. Cost was much less than I was expecting. Awesome job guys.

Ken came to my home to repair my dishwasher. Scheduling an appointment was super easy online. The night before my appointment I received a text letting me know the 2-hour window he’d be arriving in. The day of the appointment I received another text letting me know he was in his way. Unfortunately the part needed for the repair was no longer available, but he came back to install the replacement! We’ll definitely be using Mr. Appliance again. Honest and reasonable.

I needed parts for my dishwasher and Ken was able to order them in for me. Communication was great and my dishwasher drawer doesn’t fall apart!

Very well. They had the part on the truck - so only 1 trip needed.

Went well. All have continued to work fine after service.

They were prompt, helpful and we got what we needed quickly without having to call them back. I will highly recommend and use them, again.

The worker was very competent, helpful and knowledgeable.

Ken did a great job fixing my dishwasher and gas stove. He is always great to work with, prompt and professional service. I would highly recommend for your appliance repair needs.

From the very first phone call they were very very helpful. It ended up being a warranty issue. The customer service representative rep was prompt ins scheduling. They came out the next day.Tech was prompt, courteous, and professional, very clean. They followed up with phone call and we haven't not had problem since.

They lied and refused to complete work that they assured me they would do, and I had already paid money towards. I have already reported them to the Better Business Bureau. Here's the story: 1. They came on a Monday for a diagnostic and said the $89 I paid for the diagnostic would go toward the repair. 2. I contacted the Frigidair manufacturer for the part, then called Mr. Appliance to ensure that they would install it. They said as long as I had the shipping invoice, they would. The woman in their office had even put me on hold in order to check with the owner. She said because it was coming from the manufacturer, it was “no problem”. After that I made a phone call and had the part shipped directly to me- just to avoid any possible issues. 3. On Wednesday I received the part and called them to schedule the appointment. The woman at their office told me they wouldn't do it because the part didn't come directly to me or them. I said that it did come directly to me, and she then said they wouldn't do it because it didn't come directly to them. I was upset because I had confirmed the situation just two days earlier, and now they were backing out of it. She also told me it wasn't her fault because she wasn't the person I talked to on Monday, and then hung up on me. I paid them $89 that should have gone towards a repair that they assured me they would do. They are immoral and unscrupulous. Here is the email communication that transpired following a review that I posted on a social media outlet: On Jun 8, 2017, at 10:48 AM, Ken Hutson wrote: > To whom it may concern; > Our insurance does not allow us to install parts that we do not supply because we have no legal recourse with the supplier if the part fails or are wrong damaged etc. A packing slip without a paper trail to one of our known suppliers in not proof enough...This is a strict policy and your behavior by posting bad reviews and spouting off lies is proof that I cannot and will not make an exception. After your conversation with Vicki I checked with our insurance and there are no exceptions. If we install a part the we did not supply then we have no proof it is even legitimate part... Manufacturer Warranty call parts have to come from a known approved supplier and come directly to us with an invoice for the part indicating what is was for and we must have a work order from them approving us to put that part on relieving us for liability of that part if it fails depending on the manufacturer typically credits our parts account or pays us directly for that part. I was going to refund you $89 because we are an honest business...However this will not happen until all of the bad reviews disappear. > > > Ken Hutson > Owner/Manager > Mr Appliance Of Douglas County > 303-688-5233 > 303-621-7781 > Our Facebook page! > Mr Appliance Of Douglas County on Google Plus! Ken, While I understand the issue, your people never should have have told me on Monday that you would be able to do it. I was specifically told that if I had an invoice from the manufacturer it would be "no problem". The story changed when I spoke to your office yesterday, twice. First, she said it was because it didn't come directly to either myself or you, then when I informed her that it did come directly to me, she said it needed to come directly to you. All of this was part of the conversation that I had with your office on Monday, in which I was told it wasn't a problem. If it needed to go to you, that could have easily been arranged. That's where my problem is. Nothing I said was a lie. Natalie Tunink Ken, Additionally, your closing remarks of your email are offering to pay me my money back to take down my reviews. This further solidified my statements of your immoral and unscrupulous business practices. Natalie Tunink

got someone to come out from se app