Rocky Mountain Property Management Inc

Our condo HOA hired Rocky Mountain Property Management to manage our condo complex. The person presenting their services initially was very professional and impressive. We hired them only to find that person no longer worked at RMPM 1 month later. Letters of violation were never sent. After 18 months, RMPM quit returning calls to owners. They stopped returning all emails. In short, Rocky Mountain Property Management completely abandoned our HOA. We later found out the homeowners insurance was not paid. It was later reinstated with a late payment fee. Everyone in the HOA department at RMPM either quit or was fired. There was no one to answer our phone calls. Our president of the HOA had to take over the day to day operations. We fired RMPM and hired a new management company. It took almost 6 months to straighten out the mess created by RMPM. I would never, ever, have Rocky Mountain Property Management provide a service.

Between my husband and myself, we have rented from five different property management companies and by far, RMPM has been the worst in all aspects of their job duties, how they operate and their customer service. To begin, there were numerous times in which we contacted RMPM to have items in the rental corrected. Some of the items included having the screens redone (they were damaged which was letting insects in the house), fixing our back door (when it would rain/snow water would come in the house from underneath the door), fixing our front door (a crack existed in the door in which you could feel cold air come through it), having the home sprayed for spiders as we would sometimes have to kill up to 10 spiders per day in the house, fixing our stove as several burners didn't work, cleaning out our gutters (they were so full of debris from the time of move in that they would overflow whenever it rained/snowed), and fixing underneath the sink that was rotting out. Majority of the time, our requests to have items fixed/repaired were ignored as our voice mails were never returned. We very, very rarely were ever able to get a hold of someone when we called with our requests which forced us to leave voice mails. The internal maintenance team took the screens to be repaired, however when they re-installed them, they didn't fit correctly on the windows and insects continued to come in the house. The internal maintenance team came to repair the door and informed us that a new door needed to be put on and that they would inform management. However, the door was never replaced. RMPM never addressed our issues that we had with the spiders. The internal maintenance team attempted several times to fix the stove but it was so old that they couldn't fix it. We went months without being able to use all the burners of our stove and then finally a new stove was installed in the unit (without us being notified that a new stove was going to be installed). Our request to fix the rotting underneath the sink was never addressed and we ended up being charged for it and the cost to fix it was taken out of our deposit. Our gutters were never cleaned out. Needless to say, their ability to properly respond to tenant's maintenance requests and properly fix inadequate items in rentals, is insufficient. In May of 2012, we were expecting the arrival of our twin daughters. Knowing this, we paid May 2012 rent at the end of April 2012. Our daughters were born on April 30, 2012 and we returned from the hospital on May 4, 2012. When we returned from the hospital on May 4, 2012, we arrived at our rental unit to find a notice on our door stating that RMPM was going forward with eviction proceedings as according to them, we hadn't paid rent for May 2012 even though we had already paid it. When we contacted RMPM, they informed us that "Oops, we charged you for rent twice." This is completely unacceptable to us as tenants. On May 7, 2013, at about 11 AM, we received a call from RMPM stating that they would be at our residence in about an hour to do the move out inspection. One hour notice was all that we received. When we received the notice we, were on our way to the closing for the purchase of our first home and my mother was at our rental watching our twins. We asked RMPM why we did not receive sufficient notice and their answer was that their computer system was down the day before so they couldn't contact us. We asked them to reschedule the appointment so we could be present and they refused to do so. This is unacceptable as we had the right to be present at such inspection and were not given the opportunity to do so. When we moved out of the property in May 2013, we knew that charges would be deducted from our deposit of $1,775.00 ($775.00 for the standard deposit and $1,000.00 for a pet deposit). We knew that such charges would include a carpet cleaning fee, re-keying fee and general house cleaning fee. Per our lease, RMPM had 60 days to return our deposit which was July 30, 2013. As of July 31, 2013, we had not received back our deposit nor and explanation of why the deposit was still being withheld past the time frame outlined in our lease and per statutory requirements. On July 31, 2013 we contacted RMPM to find out the status of our deposit. We were informed that RMPM did not have the funds for our deposit as it was "owner held." Regardless of whom was holding the deposit, RMPM was responsible for getting such funds back to us within the time frame allowed by the law and our lease. About an hour or so after getting this response from RMPM, we received a call back from them stating that all of the sudden they had the funds and would be sending them. When we received back the funds from RMPM on August 2, 2013, which was past the deadline in our lease and per the law, we were not provided with the full amount of our deposit which we were entitled to as they were late refunding the deposit. In addition, we did not receive accurate accounting of what was deducted from our deposit, we didn't even receive invoices from all the contractors hired outside of RMPM. We sent RMPM a 7 day demand letter to return the remainder of our deposit to us as legally they could not hold any of it as they were late returning it to us. Once RMPM received our letter, they called us to inform us that they did not have the money, once again, as the funds were being held by the owner of the property. The next day, we magically received back the remainder of our deposit from RMPM. However, it was accompanied by a letter stating that if we did not return back the amount that they just sent to us, then they would sue us for the amount. We contacted RMPM upon our receipt of this to go over the charges that they were requesting be sent back and they were unwilling to work with us. In all, we conclude from our interactions with RMPM, that they do not run the property management business properly, they violate laws, they do not properly respond to maintenance requests and do not properly keep up their records/ledgers. It is frustrating to know that tenants are held to such high standards but property management companies such as RMPM, do not hold themselves to the same standards. Please keep this review in mind if you are considering renting a property from RMPM.

RMPM was recommended by 2 independent sources, so I felt confident that they were at least competent in their work. I contacted them and they sent out someone to walk through the home to see if we would make a good rental and if any repairs would be needed. We ended up paying them to have our carpets cleaned and a piece of drywall repaired that we didn't have time to take care of before we moved. We also contracted through them to paint the inside of the house. For the next 3.5 years, I had no access to the property as I was living out of state and there were renters living in it. Almost immediately, a renter was found and moved into the home. RMPM had great difficulty getting the utility bills straight. They were supposed to change the name on the utilities to the renter's name and/or their own name. After 5 months of calls and pointing out where they charged me instead of the renter for utilities, RMPM finally got the bills correct. Soon afterwards, our hot water heater died in the rental. They contacted me and informed me. They also said that they couldn't put a gas water heater back in the same location. After much discussion, they put in a electric (tank) water heater. When I moved back in, the old water heater is sitting on its side next to the new water heater, since RMPM didn't remove it. They also replaced the sump pump, which they say failed when the hot water heater failed. Not long after this we got a call from RMPM informing us that the tenant's child has locked themselves in a bedroom (the door didn't have a locking handle) and that RMPM had told the renter to break the frame of the door. RMPM then charged me for the repairs. When I moved back in, the door frame looks damaged and the door handle (they replaced it with a style that does not look anything like the rest of the door handles) doesn't latch/unlatch properly. The trim around the door has nails that were not hammered in and paint that wasn't patched properly. At some point, the smooth-top convection oven/stove failed and was replaced with an inexpensive electric stove/oven. After a few months, the new sump pump failed and was replaced again at my expense. Also, the hot water heater needed new thermostat and heater elements (still on the crawl space floor next to the misc packaging and trash they brought in to do every other repair. Neighbor's called to tell us that some of the shutters on the house were falling off. I paid for them to be reinstalled. A renter let the wind pull the storm door back and bend the 2 pneumatic door closers. RMPM replaced them at the renter’s expense. The renter reported no hot water and RMPM came out and found that the dryer vent pipe (right next to the furnace and water heater) had somehow become disconnected and was blowing hot moist air into the crawlspace. This caused water heater to fail and more parts needing to be replaced. In August, a neighbor called to say that the trees (not planted, but grown up due to neglect) in my yard were damaging the fence between our homes. I contacted RMPM to trim the trees. They did this but didn't remove a branch that I saw in the front yard on a visit to the area the following week. In October/November, RMPM went into the house to replace furnace filters and winterize the sprinkler and swamp cooler. In December 2011, I contacted RMPM to tell them that we planned to move back into the home. They requested this in writing (email was okay). I emailed the individual my request. Unbeknownst to me, she had a family emergency and it took days for someone to check her email and start the process to get the renter out. In January, my wife returned to the state and verified that the house was empty. Since RMPM hadn't informed us and we had informed them that we intended to get the popcorn ceilings scraped and textured before we moved back in, we old RMPM that the house appeared empty. This was news to them. A family member went and collected a key so that we could a**** any damages and facilitate the work we wanted done. RMPM initially gave us the wrong key. This was teh key the renter gave RMPM. The second key (a master key) worked. It was at this point, my point of contact at RMPM ( C.S.) called me to tell me that the renter's dog had been sick and the downstairs carpet was damaged. She immediately told me that the renter couldn't be held responsible due to the carpet's age (which she had no way of knowing). My family inspected the house and found that the carpet had been torn out of the downstairs (but feces was still present) and the upstairs carpet was almost as bad, but still in place. The smell in the house was overwhelming. The (partial) list of damages that RMPM didn't address on the occasions that they went into the house were: - multiple window screens torn - storm door closers bent - the 2 rooms with carpets turned into dog sewers - 2 door handles shoved through wall - chandler in kitchen broken, 4 or 5 hooks screwed into ceiling to hold it up higher - glass doors on trophy cabinet missing - dog chew on banister support - back storm door handle bent at 90 degrees and screen shredded - bathrooms were at outhouse cleanliness levels - downstairs shower had cracked calking and needed to be re caulked - all of the smoke alarms were missing the batteries. The alarms were daggling - the fire extinguisher in the kitchen had been emptied -the blinds in 3 rooms were broken or torn from the window .- stickers had been stuck to the closet doors - the ice machine was broken such that it will not stop making ice -the water line to the fridge was torn in half and chewed on, and the in-line filter ripped of the back of the fridge. -a large amount of trash in the house and garage - the siding chewed off the back wall (RMPM claims the 3 year old professional paint job failed so bad that the siding disintegrated) The list goes on. We told RMPM to repair the stuff that was cover by the tenant's deposit and not any of the stuff that I would be charged for. This seemed to agitate them, but they agreed. Soon after, C.S. called and informed my wife that they were not able to do repairs they wanted to do because "the painters were in the way". My wife informed CS that "the painters" was her and my mom AND that they had talked to the repair guy. The repairs that he was doing were outside and the painters were inside! At this time, an ancient vacuum was stolen that my mom had brought to clean up. We would have thought that it was thrown away with all of the trash the tenant left, but the trash was still there. CS then started making noises that with us doing work on the house (including repairing some of the tenant's issues), they might not be able to rekey the house in time. We also agreed that the rear storm door's handle would be fixed by the locksmith at the time of rekey. We also started asking them to replace the glass doors that were missing from the trophy cabinet. Someone had even gone so far as to fill the holes for the hinges. CS told us that she didn't think doors had ever been there. Our disappointment and stress level was growing. After several requests to have the glass doors repaired, she asked us which tenant broke the doors. We were flabbergasted. They knew we haven't had access for 3+ years AND we were paying them to monitor the home! How could we know? She said that she would have to investigate it. This took 2 weeks or more, when in desperation I called the president of RMPM. I expressed my disappointment, extremely slow progress with repairs, and general lack of confidence in C.S.'s ability to manage repairs. The president (M.E.) called me back and told me he would look into things. I requested to use him as a point of contact (he just slowly forwarded each request back to C.S.). She seemed slightly more responsive for the next few days, but quickly degraded. RMPM started doing a few more repairs, but the work was something a child would do. (Example: upstairs cabinet door hinges were bent backwards and the door hanging in place- repair: ruin the door by screwing 6 screws through the door into wall. Now the door needs to be replaced too.) C.S. called and told us that despite having been calling us repeatedly about needing to rekey and that she would have a door handle fixed by the locksmith... that the rekey had been done immediately after the renter left. We were supposed to get a key that hadn't been passed around to various cleaning companies and repair men. They weren't competent enough to keep track of damages, why would a key bother them. I asked for a timeline for when they would finish, but RMPM wanted to have another month to slowly do repairs. They did one drywall repair and then left and came back days later to do the second drywall repair. We just couldn't understand their logic. We had also told them at the very beginning that we intended to move into the house on Feb. 1, 2012. RMPM has stopped responding to calls. They used most my $500 deposit to pay for the *repairs* that exceeded the tenant's deposit of $1250, but the tenant got ~$60 back and I received ~$70. When asked how they get any money back and why my money was used, they respond that they will look into it, but that has been over a week and a half of silence. Since they were not able figure out where they spent my money, I started going back through what they charged the last tenant. The tenants and I was charged for numerous repairs and cleaning that was not done. I am taking pictures of all of the mischarges. I hope to dedicate a webpage to their work with great pictures.