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24-7 Restoration
Acoustic Ceiling Tiles - Install, Water Removal Recovery Service, Major Home Repair (General Contractor),
About us
We offer water mitigation for sewage, flooded basement, leaking hot water heater, broken pipes, leaks, mold or sewage removal services 24 hours a day, seven days a week, with our team responding within 60 minutes of your call. Using a method called “top down drying” and other specialized processes we help minimize tear outs and preserve as much of your personal property as possible. Our products are botanically based, non toxic chemicals in your home! We care about your family and business. We are a locally owned and operated Disaster Restoration Company. We bill your insurance company directly and work with your insurance carriers. Our technicians are fully trained, certified and insured. We accept Master Card and VISA. Turnkey service: restoration to rebuild --we do it all! We take pride in providing a superior level of service to all of our customers. Some of the services we provide include: • Water and sewage damage remediation and cleanup • Structural drying • Eco-friendly cleaning products for a safe clean up • Fire and smoke restoration • Asbestos removal • Mold abatement and remediation • Reconstruction 24-7 is a BBB-Accredited business, and as our name implies, Our business affiliations and certifications include: BBB Denver/Boulder, IICRC, RIA, Vortex, Boulder Chamber of Commerce, Longmont Chamber of Commerce and ADI. Make your first call the right call. Call the pros at 24-7 Restoration, today!
Business highlights
Se habla espanol
Emergency services offered
23 years of experience
Services we offer
Water and sewage damage clean up mold detection and remediation asbestos inspection and abatement smoke and fire damage reconstruction specialist
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.732 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 3% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 32 reviews
Teri C.
Feb 2021
24/7 was quick and well done. They came within a few hours of us calling. They did the work completely and Forest who was in charge of my property answered my questions and concerned fast.
Response from 24-7 Restoration
"Hello [Member Name Removed], thank you so much for your awesome review! We will share the great feedback with Forest and team."
Lauren W.
Aug 2020
Dylan is the BEST!! He would call every morning to let me know an ETA of when they were coming that day, sent a follow-up email with more info on the work that they did at the end of the day, and was super helpful throughout the entire process. Having water damage sucks, but Dylan and his team (and Forest, the field supervisor) made the process easy through their beyond-expectations responsiveness and high quality work. I cannot express my thanks enough for the work they did!
Response from 24-7 Restoration
"Thank you [Member Name Removed], we appreciate [Member Name Removed] too, and we will share your kind words and great review with him and the entire company."
Todd G.
Apr 2020
IF YOU ARE GOING TO PAY OUT OF POCKET, BEWARE! Quote: $1400, Charged: $4800, Paid: $3250 This company will deploy a ton of unnecessary equipment to drive the price up to coerce you into filing an insurance claim. They put fans on concrete floors that had water on them for 10 minutes. They deployed equipment that they didn't plug in for two days. They kept everything in place for 7+ days because their "meter" said there was water (the sink overflowed for 10 minutes tops). A new person came by to close out and readily admitted the other person's meters were mis-calibrated and said he would have cleared out days earlier. Another person came out to quote replacing some baseboards, asked if I was paying out of pocket for the restoration, and laughed when I said I was, with the comment, "Everyone thinks they will pay out of pocket, but they all file claims when they see the bill". Sure enough, when the bill came, it was nearly 400% higher than the quote. Looking back on everything they deployed and did, I would have kicked them out after the carpet was dry and managed the equipment they wanted to deploy. The whole experience makes me wonder about the definition of fraud and whether it applies to how they operate their business. I'll let you draw your own conclusions.
Response from 24-7 Restoration
"Dear [Member Name Removed], thank you for your review. We are so sorry to hear you had a bad experience with our company. We have so many good reviews that when a review such as this occurs, we take it very much to heart! Our teams strive to do things right the first time and alleviate our customer'[Member Information Removed] stress. We work to strictly adhere to IICRC guidelines and processes. We will use this to ensure we fill in training gaps regarding estimation procedures with our technicians, and/or get to the bottom of what occurred, and we always make it right by our customer. Communication is magic, we absolutely welcome the chance to discuss with you further and will reach out to you this week."
Eileen M.
Apr 2020
Tony was Great to work with. Honest and Efficient!
Response from 24-7 Restoration
"Thanks for your review [Member Name Removed]!"
Seth T.
Aug 2019
N/A
So far so good.
Response from 24-7 Restoration
"Thank you!"
MICHAEL A.
May 2019
The 24-7 team was exception in everything they did for us. They communicated, were early, set expectations and all team members were courteous, professional and friendly. We will use them again!!!
Response from 24-7 Restoration
"Thanks so much for the review Mr. [Member Name Removed]! We will share your kind words with our team."
Jenny M.
May 2019
Amazing. 24/7 was awesome! Loved how they communicated with me every day letting me know when they would arrive, what they would be doing, how long it would take, and giving me the plan for the next day. Such excellent customer service! They did a great job working with my insurance company and coaching me through the insurance process as well. I cannot say enough about how much I appreciated their service and care for me and my home!
Response from 24-7 Restoration
"Hello [Member Name Removed], we were happy to assist in your water damage emergency. Thank you for appreciating our communication, we are always reviewing our processes and we will share your feedback with our staff."
Traci S.
May 2019
Perfect! Highly recommend this company!
Response from 24-7 Restoration
"[Member Name Removed], we were happy to be of service for you water damage emergency. Thanks so much for the good review, we will share with the team."
Nathan S.
Mar 2019
Twice now, these guys have come to our house and absolutely saved us from ruin. The first time, we were on vacation in Italy, and they were able to come on a Sunday and save most of our stuff, as well as our house, from a broken toilet fixture that flooded two floors of our house! The second time was much more minor, but they came by in the middle of the evening, and got EVERYTHING taken care of! Not every detail has been perfect, but everything that has gone awry, they have bent over backward to make right. Which, to my mind, is the best part. Thank you SO MUCH to Forrest and the guys at 24/7! You guys are the best!
Response from 24-7 Restoration
"Thank you for the great review Mr. [Member Name Removed], we were happy to be of service to you."
Heather L.
Jan 2019
24-7 is an absolute joy to work with! Their work is impeccable and Dale is one of the friendliest and kindest people we've ever encountered. It's so rare to find a company that goes above and beyond as much as we experienced with them. We couldn't have been happier.
Response from 24-7 Restoration
"Thank you [Member Name Removed], we appreciated this good review and our technicians also loved working with you and [Member Name Removed]. We are happy to be of service and appreciated your business."
David H.
Dec 2018
Prompt on the front end response. Tore out bottom of shower looking for leak. Very clean. Never determined leak. Repeatedly indicated they would get insurance to cover work as I considered doing it myself after talking with them. Set up multiple drying units over extended time at cost over $6,000. Insurance didn't cover--main contact didn't show for meeting with insurer on site. Once insurer made decision, 24/7 walked away and said it was our issue now. Pretty unhappy with insurer as well, though clearly this was not a 6k demolition--it was less then a 3x3ft shower floor. It was estimated to then take 11k to repair the demolition. After hit dead end, billing department was less than polite and somewhat sloppy. They did agree to payment plan, but stuck to $6000 bill. Shocking.
Response from 24-7 Restoration
"Hello [Member Name Removed]. We are sorry to hear you an issue with our services. In checking your file containing photographs of daily work, a signed work authorization, and detailed notes, we concluded that the work that was done justified the billing. We bill strictly based on IICRC standards and Xactimate guidelines that are accepted by all insurance companies. While we are very sorry that your insurance company declined your claim, we feel that we have worked with you in offering a 12-month interest-free payment plan that we hope can ease the burden for you. Please call us today with any questions 303-485-1730"
Sara M.
Nov 2018
Super fast and friendly and very affordable.
Response from 24-7 Restoration
"Thank you for this review [Member Name Removed]! We were happy to work with you."
Nick A.
Feb 2018
Don't hesitate to call 24/7, it's the right choice. Our dishwasher overflowed, causing the water to follow the sewer pipe and head into our finished basement. Another company recommended by our homeowner's insurance basically told us to DIY after interrogating us about our deductible - so after a short-lived attempt to fix it ourselves and a quick scan of Angie's List, we called 24/7 Restoration. Man oh man was calling 24/7 the right choice. 24/7 showed up very quickly in a clean, branded truck. They did not enter the house until each member of the three-person team had been introduced, shown us their personalized business card, and put on their protective booties. They asked to be shown around to the damaged areas. While one photographed and took measurements, another asked questions, and the final member of the team wrote down my answers. About 10 minutes later, the team walked me through their plan. They talked about exactly what they'd be doing, how long it would take, and what the likely steps would be. Before they started any work, they coated the entire walkway with clear plastic. They tarped off the damaged areas in the basement, they took measurements and samples of the wall and wood to make sure there was no asbestos where they'd be working. They set up the biggest HEPA filter I've ever seen (and dehumidifiers too) and explained how both worked and why we needed them. They gave me an insanely detailed preliminary estimate, an exact time they'd show up, along with the names of the team members who would show up, their phone numbers in case there was any confusion, and the name and number of the manager in case we needed to reschedule. They did this each and every day they showed up (they showed up every day until the work was done and kept us in the loop each time, calling ahead of time, planning the next day's visit, etc). The next day, the team showed up on time as promised, began the work of carefully removing the water-damaged areas one piece at a time. They took pictures throughout. They documented thoroughly. They took extra effort to keep their impact as minimal as possible. They used green products to eliminate the possibility of mold or other contaminants. They took extra care to not cause more damage as they worked, their cuts/demolition were clean and easy to repair/replace, and the whole job was completed competently and well. If only all businesses were run this way, there'd be no need for customer service departments. They even worked with our homeowner's insurance to make the process smooth. Each member of the team was respectful and willing to answer questions. They were kind to our kiddos and let them watch the less-dangerous parts of the demolition. They turned a very stressful situation into - as silly as this sounds - a situation where we actually looked forward to seeing the team each day because they always made us feel like we were being taken care of. A lot of companies talk a big game, these guys walk the walk. There is nobody I'd rather call first if it ever happened again.
Response from 24-7 Restoration
"Thank you [Member Name Removed], for such a great review! We appreciate you and we are all so happy to be of service."
Donnie W.
Jan 2018
The process couldn't have been easier. I would highly recommend them to anyone that is in need of a true professional.
Response from 24-7 Restoration
"Thanks so much for your review [Member Name Removed]! We appreciate the opportunity to assist and hope all is well."
RW W.
Dec 2017
This company is super honest to deal with, good with communication at every step of the process, good about sending quality people into your home and their work product is excellent! They responded to our flooding emergency within an hour and started the dry out process immediately. They came out the following morning and set up more equipment to expedite the drying and started the process of removing carpet/baseboards and sheetrock. We really appreciated how good their guys were at preventing any collateral damage - they were very careful at all times! They then replaced the sheetrock, sanded and repainted - all turning out very well and looking like high quality work! Again, just a very solid company to deal with and an overall great experience.
Response from 24-7 Restoration
"Thank you so much for review. While we were sorry to learn of the flooding emergency in your home, our team was so happy to be able to assist you through the entire process. Merry Christmas to you and your family!"
Alex W.
Dec 2017
24-7 Restoration was a remarkable company to work with. We had a water-main break in our foundation and had severe water damage to our basement and crawl space. We originally used a different company as recommended by my insurance provider. The first company was not able to dry our basement effectively. A few weeks later a musty smell developed in our basement. I called 24-7 to have the crawl space checked out and a crew was at my home the same day. They found mold growing as a result of the failed dry-out from the first company. The 24-7 crew removed the mold and did a full dry-out of our basement. They were extremely professional and the work was top notch. I regret not going with 24-7 the first time. I highly recommend 24-7 restoration to anyone looking for a reliable, professional, and quality restoration service.
Response from 24-7 Restoration
"Hello [Member Name Removed]-Thank you for taking the time to review your experience with 24-7 Restoration. While we are sorry to hear the original company didn't finish the job, we are very happy to hear that we were able to assist and get it done correctly for you. Our customer's health and satisfaction is our top priority!"
Paul B.
Nov 2017
Restoration Services did an excellent job. They were prompt and courteous. Their pricing is very reasonable.
Response from 24-7 Restoration
"[Member Name Removed], thank you so much for the feedback. We appreciate and are happy we could assist you!"
Danielle K.
Oct 2017
They were very professional and finished in a timely manner.
Response from 24-7 Restoration
"Thanks [Member Name Removed], the team here at 24-7 Restoration was thrilled to get such good feedback! Our techs were so happy and proud to have offered our services, and appreciate this amazing review."
Rob M.
Jun 2017
Good, all work was performed as discussed.
Response from 24-7 Restoration
"Thank you for your recent review of your positive experience with our services. We take the feedback from our customers seriously and really appreciate your business."
Charles B.
May 2017
24/7 Restoration did a fantastic job with mold remediation in a home I recently purchased. I later found a small area in my basement that looked like mold to me. I was prepping the area for new carpet to be installed within days. I called 24/7 and asked them to return to investigate. Richard Ortiz was part of the team who originally helped me and he came back to my house immediately and took his time investigating the problem area. Much to my relief he explained that the area was not mold and I could simply clean and install carpet. Richard could easily have told me it was mold and I would have paid any price to remediate as I had new carpet being installed in a few days. Instead, he took the time to explain to me how best to complete a simple clean up of water stains and he did not charge me as no work was needed beyond a light cleaning. Many thanks to everyone at 24/7 for saving the day.
Response from 24-7 Restoration
"Thank you so much for the review. We are happy you had a good experience and we will share the kind words with everyone here at 24-7."
Diane P.
May 2017
They did great!!
Response from 24-7 Restoration
"We appreciate your review of our company, thank you!"
Charles B.
Apr 2017
The work was completed on time, on budget and very well done. 24/7 Restoration did the job thoroughly and completely while doing everything they could to keep the cost down. My house is now safe for my family without any extra cost.
Response from 24-7 Restoration
"We are appreciative of your review, thank you!"
Heather H.
Sep 2016
It went wonderfully. They were a calming presence in a very stressful situation. They made the entire process very easy. They took control right away and got the job done thoroughly and efficiently. I was impressed with how clean they worked. Both the dry out and the rebuilding process were very smooth. They were very knowledgable, professional and I would highly recommend this company.
Response from 24-7 Restoration
"Thank you for submitting a review for our company. We are sorry that you had to have this catastrophe happen in your home, but are glad we were there to help you out in this situation. We have a great group of hardworking employees that take pride in the work they do."
Victor L.
Mar 2016
unknown
Response from 24-7 Restoration
"Thanks [Member Name Removed]! We are so happy that we were able to help you in your time of need, and that we did a good, thorough job!"
Arch W.
Aug 2014
247 responded promptly to get the interior of the house dried out and minimize mildew, etc. They promptly made an estimate and submitted it to our insurance company so that work could begin. That's when a long ordeal of trying to get USAA to authorize and pay for the work. After three months of wrangling with USAA, 247 started the repair work, basically on good faith. Mostly because of the insurance delays, it took five months before the work was completed to the point that the house could be occupied and/or rented. Our only complaint about 247 is that I think they could have been more pro-active with USAA. They did press us for payment but weren't ugly about it. We finally had go borrow $11000 to get the job done.
Response from 24-7 Restoration
"Thanks for the feedback [Member Name Removed], We will take your comments to heart and work harder with insurance (we push pretty hard, but will try harder next time) to get our customers needs met and covered by insurance. We hope our services were helpful in restoring your son's property to a home!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
24-7 Restoration is currently rated 4.7 overall out of 5.
24-7 Restoration accepts the following forms of payment: CreditCard
Yes, 24-7 Restoration offers free project estimates.
No, 24-7 Restoration does not offer eco-friendly accreditations.
No, 24-7 Restoration does not offer a senior discount.
Yes, 24-7 Restoration offers emergency services.
No, 24-7 Restoration does not offer warranties.