Denver Masonry Co

Last summer (2014) I called in Barry White to bid tuckpointing on my stone railing around my flat roof.. He was very likeable and had decent reviews so I hired him. He sent two guys who seemed to do an ok job. Barry White wanted his money right away so I paid him assuming he had come and inspected the job. Never make assumptions. Later that day after paying him I discovered that they had slopped the mortar all over the windows, screens, walk and bushes. They did not clean up so I ended up having to spend half a Sunday cleaning up myself. I could not wait for them to come back because the mortar was curing and I had to get it off quickly. Then I discovered that one whole section of tuckpointing had not been done. In the meantime Barry White had never come to the house to inspect the job. He argued with me about the section that was overlooked. Because we were leaving Denver for a few months we agreed he would fix it the next summer (this past summer). In the meantime the tuckpointing started to crumble and fall out over the Winter...........Fast forward to this summer. I called him to come out and complete the job. He said he would but I never heard from him. I called again in September. About 10 days ago he called me on the spur of the moment while I was out in the car on the way to an appointment. He wanted to send someone right then and there. i explained that my gates were locked and he had to give me more notice. This lead to back and forth texting with me trying to get a definite time for their work. He would not give me one so I finally said I was done trying to work with him. He just was not interested in customer relations or customer satisfaction. He actually laughed at my frustration . I am sure he will have a retort to this but as a customer I had a bad experience and that is the bottom line.

Last summer (2014) I called in Barry White to bid tuckpointing on my stone railing around my flat roof.. He was very likeable and had decent reviews so I hired him. He sent two guys who seemed to do an ok job. Barry White wanted his money right away so I paid him assuming he had come and inspected the job. Never make assumptions. Later that day after paying him I discovered that they had slopped the mortar all over the windows, screens, walk and bushes. They did not clean up so I ended up having to spend half a Sunday cleaning up myself. I could not wait for them to come back because the mortar was curing and I had to get it off quickly. Then I discovered that one whole section of tuckpointing had not been done. In the meantime Barry White had never come to the house to inspect the job. He argued with me about the section that was overlooked. Because we were leaving Denver for a few months we agreed he would fix it the next summer (this past summer). In the meantime the tuckpointing started to crumble and fall out over the Winter...........Fast forward to this summer. I called him to come out and complete the job. He said he would but I never heard from him. I called again in September. About 10 days ago he called me on the spur of the moment while I was out in the car on the way to an appointment. He wanted to send someone right then and there. i explained that my gates were locked and he had to give me more notice. This lead to back and forth texting with me trying to get a definite time for their work. He would not give me one so I finally said I was done trying to work with him. He just was not interested in customer relations or customer satisfaction. He actually laughed at my frustration . I am sure he will have a retort to this but as a customer I had a bad experience and that is the bottom line.

unknown

Don't waste your time! If they could not help they should have just said, I can't fix this. Don't ignore the customer and hope they go away. Totally unprofessional!

See above

We went with another company at the end of it, but the overall experience with Barry was very positive.

The cost was reasonable. Another company had come out and told me I had to have the whole brick front of my house replaced. Not according to Barry(owner). Barry said only needed to repair stress fracture, tuck point, and clean up some of the brick.

Very knowledgeable, professional, and conscientiousI would highly recommend them.

We recently purchased a house built in 1929 that needed quite a bit of tuck pointing and brick cleaning. Previous owners had tried to re-mortar the brick in multiple locations and ended up getting concrete all over the brick, mostly on the front of the house and the back side of the brick porch (the side facing the house). The top course of brick on the front porch was also bowing out and needed to be rebuilt. I had three different brick people come out to give me estimates on cleaning / tuck pointing / rebuilding the brick mostly on the front of the house, but Barry from Denver Masonry was the only one willing to attempt to clean the paint and concrete off of our brick. The other contractors varied in price from $900 to $3200, but that was only for tuck pointing, replacing some of the worst concrete covered brick, rebuilding the top course of porch concrete, and instead of cleaning the back side of the porch, skim coating it with concrete (hiding the brick but making it look uniform at least). Barry's price of $2300 was a bit more than we had wanted to spend, but we were really interested in preserving the original brick look of the house, and he had experience with brick restoration in Denver, so we went with him. With the estimate we were told that it could be as long as a month - 6 weeks before work would begin. Actually scheduling the work seemed to be a bit difficult at first (almost warranted a B for responsiveness for that part of the process, but more than made up for later). Ultimately I got an e-mail from Barry after about 2 weeks asking if he could start the next day. I said yes. After that, his brick people were there every day for at least 3 full days working on the house, finishing in a timely manner. The work itself I would probably give a B+ for, but since Denver Masonry was the only one willing to do it, I feel they deserve an A. Almost all of the concrete and paint we asked to have removed was. There were sections of concrete splatter that just wouldn't come off completely, but at least they were faded. We did have some issue with a white residue coming from the new mortar after a few days, but Barry was very responsive and had his guys come out and clean it. We are still having some issue with the residue, but we think this has to do with the mortar being in a shaded area and not drying very quickly. Barry asked us to wait until spring to see if it is still occurring, at which point they'll do a final cleaning. As for the rest of the work, any issue we had was remedied immediately and professionally. The only other thing I could say is that we probably should have had a longer discussion as to the color of the mortar being used (we might have preferred something lighter) but I do understand that the original mortar on the house has morphed into many colors by this point and they matched the darkest one, so I can't really complain on that front. Overall I would definitely recommend Denver Masonry to do brick work that requires actual cleaning of brick. It may be a bit more expensive, but you'll be satisfied with the results. Also, it seems that patience with scheduling might be required with this kind of work since contractors don't seem to know exactly how long a project will take until they start work on it. I'm very flexible, so this didn't bother me very much at all.

Barry showed up on time for our estimate appointment. He did a very through inspection of the house, so I had confidence that the estimate would cover all necessary repairs. He provided a written estimate with 24 hours, and the price was in the lower end of the bids I got for the work. He followed up to make sure I didn't have any questions. I ended up using another company, but it was a tough decision.

I contacted Denver Masonry for a bid on basement brick repair. It took him a week to provide the bid. When I called and told him I wanted to contract with him, he said he would get back to me to schedule the job. When I hadn't heard from him after three weeks I selected another contractor who was very responsive.

My husband was here and talked to the gentleman who came. He preferred to go with this company than the other one. However, we did not hear back from them when they said they were going to call back and come out to finalize stuff. So I called them and asked if they were interested in doing the work as we wanted the job done. He is coming out this afternoon to finalize plans. We were a little disappointed that we had to give them a little boost there about the comeback. Their quote amount was about $3200 to $3500.

See above.

The company rep was nice and knowledgeable of the work I needed done however I did not go with them. After meeting with all contractors this company was my second choice and I would have no issue hiring them. I went with another company since they were slightly less and I had a very good initial meeting with them.

We got a bunch of estimates and the person that came out really knew what they were talking about. We really thought they could do a good job with our old house and the mortar cracks. They were quite punctual and they did excellent matching of the original color of the mortar in a 60 year old house. They were clean and got everything done within 2 days.

When they came out for the estimate, he looked at the problem and was honest about the estimate. He gave us a basic estimate for tearing everything out then gave us a true estimate once he started the job and knew for sure what was involved. He did great work, there were people working here all the time.

The three parts of the job went well and I was very satisfied.

They completed the work timely, especially the tuck pointing, making the brick work at my house look considerably better. They also replaced some sections of my driveway. That work was completed in a professional manner and fixed the issues i was having. I did have a small miscommunication that took some effort to resolve, but after contacting the owner it was resolved to my satisfaction.

The job went well. The owner was very responsive, and his team did a nice job on tuckpointing our chimneys.

We didn't hire this company.