RTC Restoration
About us
WHEN DISASTER STRIKES - RTC RESTORATION RESPONDS AND WE SHOW UP READY TO HELP! We are locally owned and operated. Our technicians are certified experts in disaster restoration. We show up fully equipped, staffed and ready to handle any emergency. Our specialties include water damage, sewage clean-up, or fire disasters 24 hours a day. Our office staff will assist in your insurance claim process, work directly with your insurance adjuster to ensure all damage and repairs needed are submitted quickly and allowing restoration of your property to begin immediately. COMPLETE COMMERCIAL AND RESIDENTIAL DISASTER RESTORATION SERVICES: • WATER EXTRACTION • SEWAGE CLEAN-UP • FLOODED BASEMENT • FLOODED CRAWLSPACE • CERTIFIED MOLD REMEDIATION • FIRE AND SMOKE DAMAGE • NATURAL DISASTER RESTORATION Having a home or office devastated by water or fire damage is overwhelming. You want a restoration company who can quickly restore your property and get your life back to normal. Call RTC Restoration & Renovation today!
Business highlights
Services we offer
EMERGENCY TARPING AND BOARD UP SERVICES, FIRE AND SMOKE DAMAGE, FLOOD DAMAGE, HAIL DAMAGE, MOLD REMEDIATION, PACK OUT AND PACK IN, ROOFING RESIDENTIAL, SEWER BACK UP CLEANING, WATER DAMAGE, WATER EXTRACTION, WIND DAMAGE
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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60% | ||
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20% | ||
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20% |
Even getting our paperwork sent to us for our insurance took weeks. They needed his dry out log, how many fans etc. This we fianally got ONLY after us calling the Johnstown, CO office.
How can a company do business if they do not keep receipts to give it's customers?
"We were contracted to do a mold remediation in the bathroom due to microbial growth on the interior side of the drywall due to high moisture content levels because the vent fan was inoperable. There was no remediation contracted in the attic space at any time. We performed the contracted remediation and when our third party testing company went out to test the air quality - they were unable to test because the dogs were out. Technicians responded and the containment and air scrubbers had been removed by the homeowner. Before we could re-clean and re-set containment the drywall installer came and dry walled in the area that had been remediated because they did not know the test had not been completed. We did have a third party come in and test the area and the bathroom where we completed the remediation PASSED the air quality test. However outside of where RTC was contracted to remediate FAILED and it was due to mold in the living room under the sliding glass door. This was discussed with the homeowners. A separate company came in and remediated the mold in the living area and afterwards we had a conversation with the homeowners and they requested that we come test again - so we sent our in house mold inspector to do an air quality test on a remediation that we did NOT complete so there would be no conflict of interest in our doing the testing and it is analyzed by a third party laboratory so it could not be altered in any way. When we came to test the other companies remediation all areas including the living room, bathroom and hallway passed. Any microbial growth that was found AFTER that test would be from a new source and would not be part of the original contract. Additionally we never charged the homeowners for remove and replace of the bathroom vent fan we charged for remove and reset and had a conversation about if they purchased a new fan we would be happy to install it but it would need to have a similar housing or additional charges would apply due to the retrofit. Again - the homeowner has NEVER been charged for a new fan in the bathroom and the technician that installed it discussed with the homeowner the issues with the fan and was instructed by the homeowner to utilize the old housing with a new fan in order for it to work. If there were any issues than a phone call to allow us to rectify this would have been appreciated. We would like to meet with the homeowners face to face as requested to work out final billing as was originally requested in December with no response. We made numerous phone calls and had some discussions but many calls were made without a response by the homeowners. On December 15, 2015 my assistant sent an email to the homeowners requesting that we schedule a time to discuss their invoice and work things out and until this complaint has not had a response. As to the homeowners statement that mold was growing out of the new fan - that is not even possible as mold does not grow on inorganic materials such as metal. Mold requires organic building materials to grow. So any statement made to that effect is not accurate."
Licensing
State Contractor License Requirements
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