Ingersoll Custom Homes & Flooring

I hate to write this review, but since I read reviews before making decisions like hiring a contractor, I wouldn’t want someone to experience what I did without at least some advance warning. The Pros: Mark (and Patrick) are really affable, likeable people. Mark does good quality work when he self performs. Work was modestly priced and Mark was transparent about the costs. The Cons: I break these into three categories with specifics for each: timing/schedule; management/communication; and quality of work. #1: Timing / Schedule – Mark estimated this to be a 1.5 – 2 week project. It instead stretched to 5 hugely disruptive weeks to reach the 85% mark for what was not a large project. Mark said that he wanted to order all materials, so I provided an extensive spec list with links about 6 weeks ahead of project start. Nothing was ordered in advance, and the crew spent hours scrounging for products all over town. Some items were not ordered even during the 5 week project, and I was even told that the bathroom vanity I’d specified was “discontinued” (not the case, as I ordered it after realizing this was inaccurate, and there was plenty of stock). I could have ordered everything in advance, saving days of wasted time. #2: Management / Communication –While communication started well, as the project got further off track, more and more promises about timeframes were broken. After reaching that ~85% mark at 5 weeks, despite repeated attempts to reach Mark and Patrick to finish the job, and one vague response after multiple contact attempts, I gave up after 3 weeks. I had to hire another GC to finish the work and remedy construction errors. It appears that Mark and Patrick are separating their businesses, and I believe my project suffered during this transition. While understandable, clear roles and responsibilities are crucial for a transition like this, and a client should not have to suffer due to family dynamics. #3: Quality of Work. When Mark is self-performing, he does really good work. Like many contractors, he’s had trouble finding crews, and the quality of work by every other person was sub-standard. Nothing was protected in advance of work; tools and drinks were set on expensive (unprotected!) furniture, and I had to hound multiple times to get basic dust and floor protection in place. There were significant structural oversights that could have resulted in a LOT of damage had I not brought them up. A lot of work needed to be redone, and in doing so, more damage was done to furniture, walls, and rails. The second GC I ordered had to redo work, and I also had to hire another electrician to redo work that Mark’s sub didn’t do properly. Neither Mark nor Patrick would not provide follow up contact info for me to bring in their sub to remedy his work. In summary, a lot of promises were made that were not kept and the project was an enormous source of stress and disappointment. I believe that this company should focus on smaller projects, with fewer clients, and retain someone to do all project management work.