Phil's Pro Auto Service

BEST CAR MECHANIC IN COLORADO - DON'T GO ANYWHERE ELSE!! I seriously cannot sing enough praise about Phil's Pro Auto Service. They have saved me so much hassle and headache in the last week I feel like I owe them $10,000 in medical bills! I was royally screwed by Firestone in Loveland, CO on Sculptor drive (avoid at all cost) when they advised and I hesitantly agreed to put a $400 water pump in my 08 Jeep Grand Cherokee during a routine oil change. The day after I picked up the repaired vehicle from Firestone I started getting "Transmission over Temperature" messages and my water pump temp was spiking in the red. My wife and I are expecting our first baby on the 29th, literally any day now, and being that this was our family vehicle, I needed this car repaired and reliable RIGHT NOW. After being told by Firestone that "that had nothing to do with the work we did" I started calling other places. A Co-worker recommended Phil's Pro Auto, and even though I live on the far West side of Loveland, I really needed a car mechanic I could trust, and someone who wouldn't BS me, all things my co-worker assured me Phil's was. I called Jon White and was immediately impressed. Jon knew what problem I was describing halfway through describing it, and said he was familiar with the issue, having just repaired a Jeep with the same problem a week ago. What a relief to hear! I dropped my car off at Phil's a few days later for Jon to immediately confirm his theoretical diagnosis once he was in the car, which of course he did :). Jon greeted my wife and I with a smile and a handshake, and immediately started paperwork on getting it checked in. Finally a place that understands customer service!! Jon proved that all the damage and things overheating were directly caused from a FAULTY WATER PUMP INSTALLATION, obviously all pointing back to Firestone. The total bill was about $1400 including a few $100 for maintenance items I asked them to take care of in the interest of putting the vehicle in tip-top shape for baby coming. With a lot of Jon's help, including him hurrying Firestone so he could return my vehicle to me, Firestone Corp paid $850 of that bill, basically everything that could be attributed to their fault. I was more than pleased with the outcome given I expected them to maybe cover another $400 water pump at best. I have 20-30 emails back and forth from Jon concerning quotes, minor questions here and there, dealing with Firestone, etc etc, and while I won't bore everyone with posting them all here, I would be doing Phil's a dis-service to not convey a few of the thoughts that Jon wrote me.... "I’m sorry that you are having to go through this like that. It is part of the reason our industry has a stigma that goes along with it! I’ll be honest we make mistakes too but it is the way that you handle those mistakes that makes the difference. Thank you for allowing us to show you how a repair shop should treat you." "You are welcome please let me know if I need to do anything to assist with more details if they need it so you get taken care of." "They are sending an independent adjuster here to evaluate the vehicle at the beginning of next week. I have told the adjuster you need the vehicle back as soon as possible so I plan to start doing all the repairs on Tuesday. He said he understood that and will be calling me Monday with an update on when the adjuster will be here. I will report to you that information once I have it." I could keep going.... As I hope you can see Jon is GENUINELY concerned for his customers, and advocates for them whenever he can. I owe this man so much for the amount of hassle and stress he has alleviated from my situation. 45 minute drive or not, I will FOREVER AND ALWAYS be taking our vehicles to Phil's Pro Auto Service, and recommending anyone I can to do the same. You will not be disappointed! I happily paid the remainder of my bill, and my Jeep is running in TIP TOP SHAPE!! Finally I have the peace of mind that this baby can come any second and I have a reliable vehicle to take my wife and baby to the hospital! I had Pizza delivered on the day I picked my car up for Jon and his team, the absolute least I could do for such amazing service and concern. Apparently Meat-Lovers with Jalapenos is the shop favorite for any of you other elated posters :) Phil's Pro Auto Service is THE BEST!!!! I will never have car work done anywhere else. Thank you soooooo much Jon and team!!! -Matt Hammontree

unknown

They were very professional and they were attentive.  They did not do anything without speaking with me first.  They explained what they were doing.  I was happy and I got what I paid for and I did not get extra for anything that I did not want.  Their customer service was great.  They provided pick up service and drop off service.  They just kept me informed of any delays.  The service was very good.  One time there was a delay but it was not their fault, it was the manufacturer’s problem.  The part was not readily available locally and they had to be shipped from a manufacturer’s sight.  It was just a little bit of delay but they stayed on top of that and got it quickly.  I am pleased with them.  The quality of work is reliable because I did not have any work that needs to be repeated.

I have used them a couple of times in the past. They are very good at explaining what needs to be done and at providing information and details. They make recommendations about things that do or don't need to be done right now. I think they are honest about their assessment of my problems. They use common sense in deciding what needs to be done and what can wait. They are fair priced, maybe not the cheapest, but I like what they do. It is worth the price.

As usual, Mike was quick to accomodate my request for a service time when I could wait and upon my arrival the truck was quickly taken back for work to begin. About 50 minutes later I was headed back out. I've always found Phil's Pro Auto to do very good work at a fair price and I especially appreciate the time they take to explain what was done and to provide a "heads up" as to what will likely be needed at the next visit.

.I would use them again if I lived in the area.  I recommend them.

On every occasion they have fit me right in.  Very professional and will work with you on the issues.  They always call before they start the work which I really appreciated.  And they are straight forward with the issue.  I had another shop tell me my car needed a new transmission and I took it to these guys and they were straight forward and said all I needed was a new engine mount to fix the issue.  The problem went from a several thousand dollar issue to a couple hundred.

Phil's Auto found that the motor and the regulator on the window were faulty. They ordered new part out of Denver which saved me money
over what that parts would have cost locally. They were professional and courteous. I am leary of mechanics but these guys do a great job
with super follow through and they do it fast and at a reasonable cost. All in all, I was most pleased with the entire experience.    

They did a good job at a reasonable price.

It went very well and on time.  I wish to comment that I have been using Phil's for over 30 years.  Several times he or his employees have given me good advice, even at the expense of reducing the amount of business that they could have extracted from me.

They are a great company.  They always do good work, and I have no issues with them.

They are honest, fairly priced, and do very good work.

unknown

They were excellent, and I would highly recommend them.  They showed me what the issue was and explained it thoroughly before proceeding.

It was a good experience.

Had to have truck towed to Phil's. They were able to get the problem diagnosed the next morning and have it fixed the morning after (parts had to be ordered).

very well

We have been Phil's Pro Auto Service customers for more than ten years and have been consistently pleased with the competent and friendly service provided. We take two cars in every three months and have had service ranging from oil change to complex/expensive items. We can recommend without hesitation.

Very good. Give estimates, advise if further work needed, certified technicians, guarantee their repairs (made a mistake once and I broke down several hundred miles away and Phil made appropriate adjustment without hassel), is AAA Auto Club approved, offer cupons, and even give lady drivers a flower when they come in.