OneClick Cleaners

I filled out the form online and scheduled a pickup. They came by during a time that wasn't listed as being available and wasn't the time I picked on the form without letting me know they were on the way, gave them my suit. I was asked when I needed it, it was Sunday, I told them I need it by Saturday. I was told this was easily doable as it usually only takes a few business days. Thursday rolls around, I haven't heard a thing so I email and get no response. I call Friday morning and I'm told that they'd deliver Saturday. I explained I needed it for Saturday, they say now they'll deliver it today (Friday), but don't give a time. Eventually I get a call telling me it'll be delivered in the next 20 minutes to an hour and to get payment. I provide credit card info over the phone. ~30 minutes later I receive a call and voicemail explaining my order was mis-routed and would instead be delivered between 4-6. As 6 approaches I've heard nothing so I call every number listed including the office manager cell number the provide no answer, as well as sending a text and an email. Eventually just after 6 I get an email saying someone came by and knocked and then left my suit outside on the door knob. I was home the whole time heard no knock and have a working door bell. Incredibly unresponsive terrible service. Takes way more time, effort, and hassle than it saves.

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Matt is one of the best vendors we have. He has gone above and beyond when it comes to service. He picks up and delivers all of our linens. The service was great I recommend them to everyone i can.

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Well first of all it was all very convenient, I like texting and it was all handled by text I really loved that easy fast convenient, filled out an internet form then we got a quick text, an hour later driver was there no hassle, this is the new way to convenient busins, will definetly use again

Considering this company is brand new, they are quick with pickup and delivery with awesome customer service and a great finished product. The franchise owner Matthew personally called me to let me know a shirt would be delivered a day late. I felt special that he took the time to let me know and he made a special trip back to deliver as soon as it was done. Great attention to detail here wrapped with convenience and a price that won't break the bank.