Founded 1999 • With Angi since July 2008
Service Provider Response
I'M REX LOWRANCE, OWNER OF REX'S PLUMBING & HEATING. MY RESPONSE TO THIS MEMBER'S COMMENTS ARE AS FOLLOWS: HE IS A REAL NICE KID BUYING HIS FIRST HOME WITH HIS NEW WIFE (LOVELY COUPLE). THEY PURCHASED A HOME THAT WAS BUILT IN 1945 THAT HAS BEEN A COLLEGE RENTAL AND FIXER UPPER BEFORE THEY BOUGHT IT FROM THE BANK AS A REPO. FIRST OFF THE VERBAL ESTIMATE I GAVE HIM WAS FOR $2000-$2500 DEPENDING ON HOW MUCH HE WANTED TO REPAIR AND OR REPLACE. THAT WAS INCLUDING RUNNING NEW WATER LINES, GAS LINE AND VENT, A RINNAI MODEL #2532 AND R&R ALL THE GALVANIZED LINES THAT WERE IN THE LAUNDRY ROOM AND PUT THEM IN THE CEILING. IN THE MIDDLE OF THE PROJECT HE INFORMED ME THAT HE DIDN'T WANT THAT ONE, HE WANTED THE MODEL #53I PLUS WHICH HE FOUND ON LINE WHICH IS A GREAT UNIT BUT IT COSTS OVER $600 MORE THAN THE ONE BID, HE DID NOT MENTION THAT HE WANTED THAT ONE UNTIL AFTER THE OTHER UNIT WAS ALREADY ON THE JOB SITE AND UPON ORDERING THE OTHER UNIT I HAD TO PAY A 20% RESTOCKING FEE AND WAIT 2 DAYS FOR THE NEW TO ARRIVE. WHILE WORKING ON THE PROJECT HE SAID CAN YOU REMOVE AND REPLACE THE WATER LINES GOING TO THE KITCHEN IN THE NEXT ROOM, RUN THE NEW WATER LINES AS FAR AS YOU CAN WITHOUT TEARING OUT THE ENTIRE CEILING IN THE NEXT ROOM OVER THE BATHROOM AND CAN YOU RUN A NEW DRYER VENT AND CAN YOU REPLACE THE WATER LINE BACK TO AND THE MAIN SHUT OFF BECAUSE IT IS LEAKING AND CAN YOU TELL ME WHY THE FOUNDATION WALL HAS A TWO INCH CRACK IN IT WITH WATER COMING IN AND IS THAT SOMETHING I SHOULD WORRY ABOUT. WELL I THINK YOU GET THE PICTURE. THERE WERE MANY THINGS I FIXED AND DID NOT CHARGE FOR AND NOT TO MENTION GAVE HIM A REDUCED RATE ON ALL WORK PERFORMED, I DID NOT CHARGE HIM FOR THE RESTOCKING FEE AND SERVICED THE FURNACE AT NO CHARGE. I HAD DISCUSSED WITH HIM THAT MOST OF THE PIPING AND HEAT RUNS IN THE HOUSE WAS SEALED AND INSULATED WITH ASBESTOS AND HE WOULD HAVE TO HAVE AN ASBESTOS ABATEMENT TEAM COME OVER AND REMOVE IT OR HE WOULD HAVE TO. WE CANNOT HANDLE DUE TO INSURANCE REGULATIONS AND LABOR RESTRICTIONS. THE COUPLE HAD JUST CLOSED ON THE HOUSE AT NOON AND WANTED US IN FOR REPAIRS IMMEDIATELY THE SAME DAY WE WERE VERY BUSY AT THE TIME AND WE GOT THERE THE NEXT DAY. TO HELP SAVE ON SOME COSTS HE AGREED TO PULL DOWN THE PANELING ON THE CEILING SO WE COULD PUT THE PIPES IN THE FLOOR JOISTS UPON ARRIVAL AT THE JOB HE HAD REMOVED A SMALL SECTION OUT OF THE CORNER OF ONE ROOM AND PILED IT UP IN THE MIDDLE OF WHERE WE HAD TO WORK. WE HAD TO REMOVE THE DEBRIS AND REMOVE THE REST OF THE CEILING COVER. I WAS WRONG IN YELLING BACK AT HIM WHEN HE WENT OFF ON ME AFTER RECEIVING THE BILL. HE’S GOT A TEMPER. AS FOR LEAVING MY TRAINEE THERE TO DO THE JOB I WAS PERSONALLY ON THE JOB FOR 95% OF IT I HAD STEPPED OUT FOR TWO MEETINGS TO LOOK AT OTHER JOBS AND I WAS GONE FOR ABOUT AN HOUR TO HOUR AND A HALF BOTH TIMES. I DID LEARN THAT FROM NOW ON DO NOT DO ANY ADDITIONAL WORK UNTIL THE CUSTOMER IS TOTALLY AWARE OF ALL COST DIFFERENCES AND EXTRA’S BEFORE WORK IS STARTED NO MATTER HOW BIG OF A HURRY THEY ARE IN. ALL IN ALL HE COULD BE A REAL NICE GUY IF HE CAN KEEP HIS TEMPER UNDER CONTROL. THE FINAL JOB COST WAS $3622.55Angi Certified
We guarantee your satisfaction, and we won’t leave until the job is done right. Our team has quality experience in this industry, and we make sure our customers are happy before we leave. Call or click to schedule an estimate today!
Angi Certified
We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Call or click to schedule a free estimate today!
Angi Certified
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Lion Home Service is setting a new standard of excellence in the industry. We specialize in prompt service, quality fixes, and a reliable response that you can trust. We take pride in our reputation and have built our business one satisfied customer at a time. Whether you need an emergency repair, regular maintenance, or have a project you are planning, we are your total home solution. Service Delivered With Pride! Heating, Cooling, Electrical, Plumbing, Drain Cleaning, Septic, Roofing, Gutters, Indoor Air Quality and MORE! Look for the Home Service company offering the best service and guarantees to ensure your repair or service is done correctly the first time! 100% SATISFACTION GUARANTEE- We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction. Additional Guarantees- We Value Your Safety- No Blame Game-We Value Your Time-Apples to Apples -Workmanship