Foothills Painting LLC

Foothills performed a good job on our exterior paint work. We first worked with Adam, who provided us a timely estimate and worked with us to arrive at a fair price that was competitive with other companies. We were impressed by Adam's knowledge of what needed to be done, and some extra recommendations he had that other companies did not provide. The scheduling was easy, and the work crew took two days to paint the house. There were some items missed on the walk-through, but the work crew fixed them in a timely manner. The only aspect keeping me from a "5-star" review is the ambiguity about the caulk job. We asked several times to have the nail holes all caulked, and were told that "everything that needed to be caulked would be caulked." Still, when the job was done, the nail holes had not been caulked as we had asked. We had to go through a few people at Foothills to ask that our original request be honored, which it was, and at no upcharge. But still, our feeling was that even though we were explicit in our original request, it was not well-honored or worked into our contract explicitly or communicated to the work crew. Overall, Foothills provided good service and a good quality paint job. I would use them again.

Foothills did a tremendous job on the interior jobs for us. I currently have them contracted to do some exterior work for us as well and cannot wait. They even offer a color specialist to help you with color options and samples to help you make a sound decision on color.

It went very well from the beginning to the end. Zeb was very knowledgeable about the product he was selling me and Adam executed the job with the utmost professionalism and skill. I would recommend 100%.

Adam is an amazing painter. I will always recommend this company and more specifically, this painter. He did an amazing job and I am very thrilled.

Everything went smooth from start to finish. Adam was spectacular. He was extremely knowledgeable, helpful and friendly! I love my stain job on my deck! We also got great weather for curing too!

As planned. No problems.

From the initial meeting through the painting, everything went well. The painters were top-notch.

The painter and his helper were very careful and thorough. The house was power-washed the day before painting. It looks nice. They cleaned up everything, and came back the next day to check if everything was satisfactory.

unknown

.

Workmanship was excellent. Jeff and his crew did a great job on both the interior and exterior. polite, courteous and easy to work with. The difficulty was in getting the project started and it seems there's very poor communication within foothills. After paying a hefty down deposit I had to chase these guys down for weeks to get the project started. Things did not always go as planned and promised which was frustrating. I would use them again do to the quality of workmanship but I would know what to expect this time in the lack of organization in the company.

A Foothills representative came through the neighborhood handing out fliers. We had not heard of the company before but said that we would like to get a cost estimate to paint the exterior of our home. This was a Saturday, and on Monday we heard from the company and set up to get an estimate later that week. Prior to the estimator, Cavin, arriving, we looked up Foothills on Angie's List and based on some of the reviews we were not sure this was a company we would do business with. From the time we met with Cavin for the estimate, to going through the paint selection with Bobby, to the actual work done on the house by Adam and Eric, it was obvious that the owners had taken the negative feedback on Angie's List seriously. Everyone we dealt with was very professional, taking the time necessary to explain what to expect each step of the process. They then followed through.

unknown

unknown

We were very happy with this company and the work they did for us.

The pricing was okay. They quality and punctuality were good. Their professionalism was excellent.

unknown

They first came out for a consultation and provided the estimate. They were responsive and called back the next day when I called with any questions or concerns before the job had started. The painters arrived on time to the appointment. They were very thorough and professional. On the first day, they power washed and filled in any gaps. They completed the painting in two days. The front door had trouble being painted. They came back and painted over it again without any troubles or extra costs. Overall, everything worked out pretty well.

Their price was in the ballpark with the other estimates we received. Ben?s crew was very nice. They were very professional to work with. We have four dogs which can be hard to work around at times. They worked very well with our schedule to be able to make sure we were there while the job was being completed. They finished the job in about four days and cleaned up well. He did a follow up with me about a month ago. They are going to actually complete a touch up job in the spring. Ben and his crew did a great job overall!

I think they did a great job! They did what they were supposed to do and even completed the job sooner than projected. The job was finished in about three days and they did a real good job with clean up. Their cost was very reasonable. They explained the whole process and answered follow up questions promptly. I was pleased with their service overall.

The job was supposed to last a couple of days and it was drawn out to be a couple of weeks. However, when they ran out of paint, they just walked away. When they said they would show up at eight in the morning, they would not arrive until noon. There were some boards that needed to be replaced on the exterior that we had signed for. They didn’t replace them and my husband had to go in later and do it himself. They did provide us with a $50 credit, but the experience was just overall terrible. The credit didn’t begin to cover the cost. We had to complete the interior painting ourselves. They did not resolve the issue to our satisfaction. We were not happy with the work.

They were great with the estimate. Their cost was high compared to other estimates we received. They were very thorough and explained everything in great detail. We hired them based on this. However, the crew took a lot of short cuts. They masked off the windows on the front of the house that was visible to the street. They didn’t tape off the remaining windows before painting. The job took about a week because they had to come back multiple times to fix the mistakes. They did take care of everything eventually and cleaned up well.

I thought they were very good. They did it well, efficiently, and I think the quality was fine.

When we first talked to a company representative, we told him of several things we wanted addressed during the job - items such as a gutter/caulk issue, removal of some small hooks that the previous owner installed, and extreme care when working on and around our new deck in the backyard.. The exact schedule was the first issue to surface. We were told initially that we would be slotted for a time toward the end of the week of July 8. Then we were told that, due to a cancellation, we would be moved up a day or two. We asked for a precise time, and were told that they would start either the afternoon of July 10 or the morning of July 11. At about 7:00 a.m. on the 10th, the doorbell rang. When we answered it, there were several painters on our front lawn, ready to get started. No one had notified us of this early start . So much for the job starting that afternoon. We told them to go ahead and start the work. We told the fellow who appeared to be in charge of the crew about the issues we had discussed with the company representative earlier, and he was not familiar with them. Somehow that word did not get from the representative we spoke with initially to the guy who actually does the work - poor internal communication. So WE had to show the guys on-site what we wanted done in those areas. As the job proceeded, we began to notice that the trash they were generating was just thrown on the lawn. We concluded that they must have one big cleanup at the end of the day instead of keeping up with it as it is generated. It turns out we were right - they did a pickup toward the end of the job. Luckily, it was not a very windy day. If it had been, our trash would have been all over the neighborhood. When the job began to wind down, we noticed that many of the hooks that we had asked to be removed were still in place. We also had not seen the gutter/caulk item addressed. So, we had to remind them again about these things. It also became apparent that, after 10 or 11 hours, that the crew was getting antsy to go home. The man-in-charge gave us the opportunity to do an inspection as the crew was gathering some trash and taking things to the truck. We did a brief walkaround and we found a few items. They then left the job. As I found out later, we probably should have done a more thorough inspection job. We found trash that they missed, much of it small, but if we found it, they could have also. We also found a few small marks in the deck, mostly removable with rubbing alcohol, but still an indication that they did not take our concerns as seriously as they should have. A day or two later we found about half of our windows painted shut. So we had to free them. Some took more effort that others. We also found unfilled holes where hooks were removed, paint splotches on the front porch, and trim paint on the siding in one location. It's stuff like this that detracts from an otherwise respectable job. In summary, we are not professional house painters. We have owned three houses prior to this one, and never had to do a full-blown paint job because of their types of construction. So we didn't know what to expect. I didn't anticipate a perfect job,. and the job we got was pretty good overall, but I think it could have been better if the following had occurred: 1. There is no excuse for telling a customer when a job will start, then actually starting it when the customer is unprepared. They should improve their internal communication. 2. COMMUNICATE THE CUSTOMER'S REQUESTS TO THE CREW THAT DOES THE WORK!!! We felt that we had to run the job for the bosses who didn't pass things along. Also, to our knowledge, no one from the company came by that day to check on progress, interact with the customer, etc. A fellow did come buy a few days later, which was nice, but might have been more worthwhile on the day the work was done. 3. In our opinion, a crew could not have done a first class job on this house in one day. Another half-day or so might have spared us some of these issues. In the "Details of Your Experience" section of this review, we indicated that we would not hire this firm again. Since the final product was respectable, we would not call this a hard "No."