ANDERSON'S VACUUM & LAMP REPAIR

community oriented small business with good service. I have been a client of this small business since 2011 until today. We had our the commercial grade Hoover CH50100 vacuum brought into have the handle replaced in Sept. 2016 because it had cracked. Great, they ordered the part and replaced the assembly and it cost $60, not horrible as the same part on amazon is $42. The handle is loose according to the cleaners but they said no big deal. April 2017, the handle completely falls apart as our cleaners is using it. Because it is over 90 days since the part was sold, Anderson's wouldn't stand behind the part or work. Okay, fine, we bit the bullet and replaced it for another $60. In February 2018, I get reports that the handle has been "loose" again since the day Anderson's replaced it and that the handle has gotten hotter over the year of use. As I am engineer, I go check out the vacuum out of curiosity. There is clear crack in the handle, and when the power is on the handle smells of burning plastic. I take it apart and find there is an bare wire and it has shorted against the wiring assembly. It is melting into the plastic handle. I bring the handle into Anderson's and explain what I have found. Eric and Walter (surprisingly rude and inflexible sales associates) refuse to give a refund or even a credit on their unprofessional and shoddy work. Any reputable business should be checking for parts they install for shorts, manufacture defects, or any other potentially dangerous issue. If I were a client facing business and reselling any part, I would make sure it is something I support before endangering my clients. But not Anderson's and according to them the manufacture only stands behind their work for 90 days. Any longer than 90 days and if you get electrocuted or injured by a suddenly broken plastic handle, too bad. The sad part is that I told Eric that I was surprised by how frequently the handles were breaking and "If there was another option such as a different model vacuum that he could credit the cost of the handle replacement too, I would be happy to buy a new vacuum." He immediately refused to credit any part or work done on our vacuum because it was over 90 days (I got it Eric - 90 days). This is beyond a 90 day warranty issue, this is is safety issue, this is customer service issue, this is a morality issue. Eric couldn't grasp that today. Anderson's is the type of business that doesn't take responsibility for their work or products and kicks the proverbial can down the road. Unacceptable, I should be suing Anderson's for endangering our cleaners. Feels like this is going to be a lesson learned for me and hopefully Anderson's Vacuum.

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Without a flaw - the repair process from drop off to pick up was under one hour!