Vivax Pro Painting

I had a good experience overall. They initially came to my door as a solicitation and I was not happy but they finally left a card so I could contact them later. When I was ready to paint and doing my research, I called them and it was a pleasant experience. Mariah came to the house and did the original estimate, discussed my options etc and she was personable and able to answer everything I needed. I was then contacted by Kim as my project manager, and although I didn't have any additional questions at this time, she coordinated all of the scheduling including deadlines on my part (choosing colors, HoA approval etc), she was very accommodating while keeping the project on schedule. Next up was Cory, he did the walkthrough with me the day before painting was to start with the painter Cosmo. I had an appointment at 8am, and he was there nice and early to make sure I was gone by 7:30. I told him I would be back later so they decided to paint my door that day since I would be home and could leave it open. I was a bit surprised when I returned from my appointment at 9:30 to find the front of my house and one side almost completely sprayed already. Long story short, they finished the entire house that day. I did the final walkthrough with Cory and Cosmo a couple days later, they were happy to touch up some very minor details, I paid Cory and they were on their way after explaining how to file any warranty claims. Overall I couldn't have been happier (the wife is happy!)

The salesman and project manager promise quality of service they could not provide. Salesman told me they would scrape paint until I was satisfied and would come back again and again till I was satisfied. I showed him the paint on my house that would require a lot of scrapping. He told me they would do it until I was satisfied. He even told me he was going to be higher than any other bid I received, but he would make it perfect, even the scraping. I next showed the project manager, showed him the scraping that was needed and he also told me there would be no problem. I told both of them I wanted it completely scraped and I was hiring them cause they said it would be done to my expectations. As the painting was being done I told them it was not good enough. At end of job when I complained and reminded the project manager of my expectations around the scraping the manager told me I was unrealistic and they would damage my house if they scrapped more and he thought it looked great. I asked him why the salesman or he did not say this when I hired them. They lead me to believe they would scrape all failing paint, now they tell me I am unrealistic, they never implied this when they did the walk through. They wer $1500. higher than any other bid, but led me to believe they would do a better job. They didn't.

Project manager didn't follow up on getting job finished. Paint on garage started peeling only on areas where the surface was angled in the door design. They came back and repainted under warranty, gut the problem was almost immediate. They returned and removed paint, primed the door which wasn't done initially. So far so good, it appears to be holding. They then completed the trim work that was supposed to be done the next time trim team was in the area. All done under warranty. Initial work quality 4 stars raised to 4.5. Same on customer service, gave then an extra star.

Good overall.

I had peeling paint and a very sad side porch. They did two days of prep work before painting. The paint job was superb!!! They took great care and truly transformed my house!

job not yet finished due to weather. what has been done looks good. will have a better evaluation after job is finished. priciest of the quotes i got. i thought that the entire process of obtaining quotes was too long. several contractors never followed thru in responding to questions regarding the quotes or just never submitted a quote.

Excellent crew. Our house was in pretty sad shape and they cleaned it up and it looks wonderful. The only reason I didn't rate them a full 5 was there was a little lack of communication. Nothing serious because ultimately everything was taken care of. There were a couple of areas where the paint was a little light. When I talked to our project manager, Paul, he came right out and corrected it. It was strange because as prompt as he was and thorough, he left without a word of goodbye. Silly? Probably but it left a feeling of having been a bother. I would recommend Vivax because they really did a wonderful job.

Excellent work and very nice painters.

The people that worked on my house was very professional, and considerate. They explained every set that would be taken to make sure that we received the best service that they give to their customers. One thing that I really liked is that they put in writing that you pay after the job is complete and if you didn't like something they fixed, changed or would re-do if necessary. Loved the service will most certainly hire for other jobs.

good job, got it done in a little more than 1 day.

They did a very good Job

Great team from start to finish. Very professional, time conscientious, and superb work. I'm very happy with their work and would recommend them to anyone needing exterior painting! Excellent customer service and scheduling. I particularly liked the schedule and list they provide you on what needs to be done and when....your tasks, their tasks....very organized! Great team!

They did a great job, showed up on time and did everything they said they would do.

They stood behind there job and fixed all problems without any problem, good people.

Very pleased with their professionalism and service

Went above and beyond what they had promised. Very professional!

Great but the I did not have them do the staining work because they refused to use anything but Sherwin Williams stain and I did not like the color selection.

Every step of the process was professional and completed at the time that was arranged. We were very satisfied with the professionals we worked with. Our on-site professional, Keith Cone, was available to the painting crew and to us as the crew moved through the painting. Every step was completely explained to us.

We just had our 35-year-old house with deck and stairs painted by Vivax ~ What a fabulous, professional organization! From the time we called for an estimate to the completion of the job, we were impressed with the efficiency and professionalism of everyone we worked with. Some old wood trim had to be replaced. the entire project had to be scraped. Sanding had to be done in some areas. Karlyn, our Project Manager, and Boris, our Foreman, were amazing! The Crew was thorough and did a beautiful job! We chose to get the six-year warranty, which we know the buyers of our home will appreciate! Thank You again to Karlyn and Boris and Crew for a wonderful painting experience!!

job was handled very professionally...Everything was right on time, painters were very careful of my property and the job looked just the way I wanted it.

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Great customer service from estimate to end. End cost was exactly given in the estimate and all work was completed as described. Project manager answered all questions and took care of any concerns.