High 5 Plumbing

Very nice and professional! On time and very upfront about costs, provided 3 pricing choices. Quick and efficient! Seemed expensive but very very happy with the work.

Asking to have my name spelled correctly several times and it not being changed sums up my interaction with High 5 as a whole. I have 2 complaints including not completing stated job per invoice/conversation with Morgan and non-existent communication. Don’t get me wrong, everyone was super nice but were quick to transform from plumbers to magicians and disappear and I am guessing that they did not expect me to follow up on their work in the crawlspace. I have attempted to reach management multiple times and have provided several dates I am available for someone to stop back by. As it stands right now, I will not be using their services in the future and have had no choice but to file with the BBB and look into legal recourse. I would have never thought I would be having to take this kind of recourse as it is not me but I have no other option unfortunately. I initially contacted High 5 for a simple slow leak from a shark bite that I was unable to remove myself and ended up with a slew of complications and a $4400 bill for a $440 job. I have been cool since the get go and just wanted the work I paid for completed and I get it that it was a Friday job and everyone just wanted to jump into the weekend, but I NEVER HEARD BACK or LEAK FROM WATER HEATER CAUSED FROM WORK WAS NOT FIXED and WORK WAS NOT FULLY COMPLETED. See attached invoice of services rendered and pictures of concerned areas. - Per Morgan, “We will replace all the shark bites, copper piping and this should be about a 6 hour job”- the job was completed in 3 hours. - Large amounts of old pipe and fittings still remain with nothing replaced leading to any fixtures. Previous pipe was insulated and new pipe is not which I will have to complete myself. - After job completion Jesus told me “we usually replace piping through the drywall for this job but Morgan did not say anything about this and he is usually good about communicating. There is also water on top of the plastic down there (in crawlspace) that you probably should get up.” I had removed the plastic tarp where the leak was so that it went directly into the ground and spent hours getting the water up after the job. The large area can be seen in pictures which had approx. 2-3” of water on top. - All pictures are after work, including leaving the main house valve cover off and having to clean up lots of trash. Tons of these small details add up. 5/6 Friday- work completed and not final job not reviewed by journeyman 5/7 Saturday- LM emergent message that water heater was leaking after their work was done with no response. Per the High5 membership, I should have access to 24/7 help, even if the problem was not their fault. 5/8- Email with pics sent stating all concerns including leak that I was luckily able to fix after a few hours with neighbors help (see pics below). Never received a response. 5/13- Called the office during business hours with no response 5/16- Called the office and reached Alex who stated someone would call me back and later texted that Morgan would call back the next day- he never called. Alex said that they had new staff in dispatch which was why no one had answered my email or called back. 5/18- Sent message r/g not hearing from anyone with no response (see pic) 5/19- Sent message r/g not hearing from anyone and Alex LM to call back. 5/20- LM after I got off work at 1900 and have not heard back… 6/24- I have yet to hear from the company and actually just got a package from them with a High5 hat….with my name still spelled wrong….

Morgan at High 5 Plumbing was excellent - prompt, efficient and professional - I would highly recommend Morgan at High 5 Plumbing to anyone!

High 5 consistently delivers great service! We have their membership which includes a yearly checkup of the whole house and a water heater flush. We had been doing the maintenance, trying to lengthen the life of our 15 yr unit, but decided it was finally time to replace. Chris did a great job of reviewing all of our options and didn’t push for more expensive units and kept our choices open. They are quick to book appointments and always on time. I would highly recommend trying them for your next plumbing need.

It went great. Getting to the water main was quite the challenge. Jordan has technical know-how and is quite the contortionist. His process was efficient and informative. On the annual inspection, he was a good and patient teacher of various facets of plumbing. He anchors information to plumbing fundamentals, and gives specific information about products, function, and diagnostics. Excellent technician.

Not well. First I was told the the faucet needed to be replaced. Then, an associate dropped off a new faucet. This faucet not nearly as nice as the one took out. It doesn’t retract the hose which makes think that the weight isn’t attached correctly. Then, the final was over $1,000! I looked for prices for faucets and there were many that ranged from $50-$250. I looked at average cost to replace a faucets and they ranged from about $250-$500. Nothing close to eleven hundred. When I called I was basically told That’s just the price these days. We were members and had only good experiences before this. Now, we will never use them again.

I had never used High 5 Plumbing before but I will most definitely used them again. Jason came to my house exactly when he said he would, he looked at both problems and got to work and fixed them. He was a pleasure to deal with and I have no reservations with recommending him and his Company.

They showed up on time and got the job done.

The installation went well, the technician arrived promptly and was very courteous. I found the pricing to be a bit high, but I was happy to get the job done and have my sink back in working order. The work was completed in around 45 minutes. I had already purchased a faucet with drain popup. The cost was $281 for installation of the faucet (I supplied), plus $236 for parts and installation of a new p-trap pipe (wow, just wow). I had asked the dispatcher to waive their $49 visit fee should I choose to have work completed, I suggest you do the same if you chose to go with "High 5 Plumbing," because their standard practice is to add that visit fee on top of everything else unless you opt for a $200 annual membership which includes a 10% discount among other 'benefits.'

Brian the technician was very prompt, professional and friendly. He explained what he was doing before doing it. He cleaned the work area when he was finished. He fixed the sink and I’m grateful for the work.

High 5 is awesome at communication and setting expectations, and then meeting them. It was genuinely a pleasure to interact with everyone, really helping to ease through a process that is by nature (broken plumbing) not a happy time. Caleb, who did the work, was a great personality and a highly competent plumber. The fix was execute professionally and with consideration. High 5 will be my first choice going forward and I highly recommend they be on your short list should the need arise!

High 5 was great. They were super easy to schedule with, very professional, and most importantly did great work. I'd certainly call them again for future work. Yay!

We had someone come out to inspect our water heater for routine maintenance. Ours is older and seemed to be losing some power. Lucas gave us some good options for tank and tankless water heaters and thoroughly explained the features. We ended up joining the membership, which includes a full walkthrough inspection. Lucas was kind enough to let our VERY interested toddler shadow him and showed him all the pipes etc. This is our second time using High5 and I would highly recommend them. They might be a little more expensive than others, but for the quality of work and GREAT customer service and responsiveness, it’s worth it!

Fast response. Technician came same day. She offered options. We opted to wait and changed our mind. She came right back and didn't charge for a second service call. Reasonable rates.

Felt very deceived by this company. Hired them to do a pipe repair in the basement. On NONE of the estimates we received from them (got 4) did they mentioned how terrible the cement finish would come out. The work involved repairing the pipe, and filling it back with cement. Within a couple of days, the cement was splitting and separating from the foundation and was left looking TERRIBLE. Now, that it has been a couple of days, I have contacted them, and their justification for the atrocious job was “they were plumbers not cement layers” and couldn’t do anything about it. They did not acknowledge my concern or the fact that this was not mentioned at all before service. When you hire a company, your expect them to complete the entire job with excellence, not just a part of it. Terrible business practice by them and definitely do NOT stand by their customer service guarantee. I did not feel valued, appreciated or wanted as a customer.

CC was very professional and did a quick and efficient job. Was very happy they could come out the same day and get everything taken care of.

The job was fixing the leak on my toilet. The technician that arrived was named Chris, Chris had booties with him which he put on before coming inside my home. He had his mask on the whole time. He was polite and business oriented. He checked out my issue, and explained the problem. He repaired my toilet. He pointed out a minor problem with my water pressure. He gave us bill and we are happy with it.

EXCELLENT! Tech CJ and Justin explained everything, worked efficiently, wore booties, wore masks, and cleaned up the area as if no work had been done. I have used High 5 at my property and two rental properties and get quality service and workmanship from all the techs. Plus the office crew follows up and is so accommodating.

The technician was courteous, knowledgeable, and very professional.

Lucas from High 5 did an excellent job. He communicated with me every step of the process, doing what he proposed, and checking with me when the project was finished to see that I was satisfied.

Luis the technician arrived on time and was able to give me an estimate and do the work on in one day. He fast and efficient and very clean. Would definitely hire again.

Arrived same day in the window they said they would and had link to track trip and arrival of plumber. Quickly diagnosed issue, provided affordable prices and fixed everything that day. I will definitely use them again.

Awesome work, upstairs toilet was leaking into downstairs bathroom. Service call was same day, estimate was given before work started. Repairs was done quickly and areas were left clean.

All work done quickly and efficiently. Lots of communication throughout.

It went great. They were very explanatory and efficient