Terrible. The crew that performed the services did not properly prepare the exterior of our home for the pressure washing and caused damage to the surfaces (i.e. large wood chunks blasted off), shorted out exterior outlets, and left a terrible mess of debris because there was no effort made to catch any of the resulting paint that came off during the cleaning. There was very little preparation work done on our siding before painting commenced (05/22). This resulted in whole chunks of paint falling off of the house within one hour of job 'completion'. We quickly lost count of the instances of cracked, peeling, and generally unsealed spots that would undoubtedly result in further paint falling off in the near future. We also quickly lost count of the instances of missed spots and/or large, obvious drips, clear brush strokes, etc. The crew spilled paint on our deck and concrete, didn't properly paper lines (so there is now excess paint on door jams. fences, metal work and other areas that weren't to be painted) and they trampled garden plants. They painted plants and rocks and took no care to catch or clean up any debris they created. There was no re calking, just painting over that resulted in a blobby, amateur look. There is also bleed over in several spots where trim paint is encroaching on non trim areas and visa versa. There were spots where the crew began to prepare the wood by sanding but only left rough/raised spots that were then hastily painted over. The crew rushed through the job and was done by early afternoon 5/24 despite heavy thunderstorms on 05/23 and 05/24 and heavy rainfall on 05/24. We contacted Certapro within two hours (05/24), after the crew left. We provided narrative, pictures, and video detailing our issues. We marked nearly 100 spots with blue painter's tape where issues were present- note that this was not an exhaustive marking, just a sample for demonstrative purposes. Our home looked like a blue and white polka-dotted mess. Certapro toured the job in the days following (05/26) and agreed that the job was done well outside the scope of the contract and well below their standards. In conversations and writing, they blamed poor estimating/quoting and poor job execution. We were later told that this was one of their best crews but that there were two individuals on the crew that were fill ins and unknown to the franchise. We were told the job would be redone to match the contract and standards- including the proper preparation work and remediation of the damage to our siding, fences, concrete, and metal work. On 05/31 we were told that instead of preparing the siding as called for under the contract, extensive re-siding would need to occur or else Certapro would no honor the contracted guaranty. This was after the company toured the property on 05/26 and affirmed the previous statements/expectations that a 'couple' of siding pieces would need replaced (same thing we were told in the quote, the contract required review of all wood prior to work commencing with communication to us as the the extent of needed repairs, we received no communication prior to this) and the rest could be prepared with some patching and sanding. After working with the company in good faith to revise the contract, we agreed to pay for extensive re-siding (06/06). The updated contract also provided for reimbursement of the cost of an electrician that was called to replace the burned out outlets. The updated contract called for a $500 price increase. Certapro's crew came back out on 06/08 and 'completed' the rework on 06/10. If the first go around's job/effort was terrible, the second was abysmal (worse.) On top of terrible work on the residing (mis-matched boards, lines, large gaps created & filled in with obvious filler that wasn't sanded/smoothed, end pieces secured' by partially driven screws etc.) the crew disregarded scores of blue painter's taped marked spots (including areas where paint had fallen off, exposing wood) and again rushed to get off the site. There are still extensive issues as noted on 05/24. It is clear that crew did not have the ability to do the carpentry work that it was required to do and their workmanship reflects that. Again, we have contacted Certapro within two hours of the crew leaving the job site. We have documented the issues via picture and video. We do not have any intention of inviting them back on our property to do any further work. Our house went from being one of the nicest on the block (aesthetically speaking) to easily the worst. It looks like we hired the cheapest possible provider to slap some paint and siding on the home. Undoubtedly, this is adversely impacted the value of our home materially rather than being something that increased it.