Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Spectrum Home Services

2.7(
3
)

Lawn and Yard Work, Landscaping, House Cleaning,

... +13 more

About us

Additional website - www.spectrumhomeservicesofcs.shopmybbb.com. Additional email - ddueber@spectrumhomeservices.com. Own & operated. Additional contact name - Daniel S Dueber.

Business highlights

25 years of trusted experience

Services we offer

Home cleaning including deep & general cleaning, carpet cleaning, windows, yard care, mowing, edging, fertilization, aeration, power-raking, fall & spring yard cleanup, waste, junk & leaf removal, sprinkler installation, sprinkler repairs, sprinkler winterization, sprinkler start-up, handyman, repairs, electrical, plumbing, maintenance & installation, sort, pack, unpack, pre & post housecleaning, dump, sealing windows and doors, christmas lights and interior & exterior decorating.

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
33%
1
33%
Rating CategoryRating out of 5
quality
3.7
value
2.3
professionalism
2.7
responsiveness
3.7
punctuality
5.0
Write a review
Showing 1-3 of 3 reviews
John G.
01/2012
5.0
landscaping, lawn service
  + 0 more
.The yard care provider and the manager came over and bid out a couple of jobs for me. There a very good company.
Description of Work: .I had them put some rock down in my yard. They bid out a couple of other jobs for me also.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Holly W.
08/2011
2.0
lawn service
  + -1 more
Please see story above.
Description of Work: I met Karl, the yard care supervisor, while he was doing lawn work for a client of mine. I asked him for a proposal to do yard work at my home. (I have a large 1/4 acre front "natural" yard with many chinese elms and the yard has quite a bit of slope. Carl came to my home when I was not there and called me with an estimate of $30 per man hour of work. ($60/hour for two men). He did not leave a proposal at my home. He estimated it would take several hours to mow, weed, and clean up the sticks & limbs in the yard. I agreed to his verbal proposal and explained that I have a busy schedule and likely would not be present when he was working. Karl showed up on time and mowed and did all the work that was expected. It took him and one other man 4 hours to do the job. I arrived home at 12:30PM when Karl and the other man were finishing up. Karl handed me the bill and I paid him without studying the bill. (STUPID ME!) I was very tired because of the physical work I do and didn't carefully read the bill he handed me. I paid Karl via credit card. Later, I realized I paid Karl for $40 per man hour not $30 per man hour - $80 more than we agreed on!! I immediately called Karl and left a message. Karl called me later in the day and explained that there must have been a "miscommunication." He said the typical charge is $40 per man hour. I explained that I would NEVER hire them at $80 per hour for two men. Karl agreed to "split the difference" with me and refund $40 of the $80 overage. In summary, I distinctly remember we discussed the charge would be $30 per man hour or $60 per hour. However, he never left a proposal and his word is against mine. I am very leery of this company's business practices and would never recommend their service to anyone.
Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$345
Response from Spectrum Home Services
We have reviewed the member's recitation of the facts and basically agree with her chronology, with one notable exception. At no time did we agree to do the work for $30.00 per man hour. Our standard rate for hourly work is $40.00 per hour. We have never agreed to do work of this nature, which is very labor intensive, for anything less than $40.00 per man hour. In fact, the same day we talked with the member about cleaning up her yard we spoke with her tenant at one of her rental properties about cleaning up his yard. He was quoted a price of $40.00 per man hour and agreed to pay it. The member was specifically told about the agreement, including the hourly rate. The same day we did work on her yard, we did work on her tenants yard and he paid the bill without question. Why would we agree to do the exact same work on two different properties and cut our rate by 25% for her, especially when the work on her yard was significantly more difficult. Further, if, as she seems to suggest, some sort of bait and switch was employed, why would we highlight that fact by putting the hourly rate on the bill? We could have just given her a bill with the amount owed. As she stated, the member initially paid the bill without question upon returning from one of her pet sitting jobs. What she failed to mention is that there were a couple of other things that she wanted done, such as pruning and weed spraying, and these were done for her at no charge - approximately 30 minutes of free work. Also, the failed to detail the conversation between her and Karl when she called to question the hourly rate. Karl, who bids these jobs on a daily basis, was likewise certain that he never gave her a bid for $30.00 per man hour. However, he told her that because he appreciated her business and wanted to resolve the matter, he would be willing to split the difference at $35.00 per man hour. Her response was "That's fair". So she saved $40.00 and got a half hour of free work. So how did this happen? We don't know. There obviously was a misunderstanding which was resolved, as evidenced by the member's statement "That's fair". Furthermore, she was happy with every aspect of the work. It's mystifying that she would register a complaint on Angie's List three weeks after declaring that resolution of the misunderstanding was "fair". Now that's not fair!
Michelle B.
05/2011
1.0
house cleaning
  + -1 more
They did just an awful, awful job. If 3 "trained" people cannot clean that small of a home in an hour when I had a housekeeper clean my little house in 2.5 hours then they need to get into another line of work. Kitchen - left dirty sink, they hadn't cleaned the small back splash and the counters were dirty to the touch. One of the girls said she would do it again. Same thing. So the supervisor on the job cleaned it. They did not know how to clean a glass stove top. I showed them how! Mud room - they put my filthy garden clogs on a serving tray that was on the top of a half wall! Did not clean the front or handles of my refrigerator. In my tiny bedroom - all they cleaned was the window sills and my antique dresser. The end tables, dresser, TV were still dirty. The bathroom - all they did was the toilet, sink and tub - really? that's a deep clean? After they left I lifted the toilet lid to find it still filthy! Unbelievable! I had to tell the supervisor each thing I wanted her to do - I mean each item, table top etc. And it still all didn't get done. Their idea of cleaning is using diapers to dust - don't even know what microfiber cloths are. My wood floors were mop with an old fashion mop and were left super wet. Then the supervisor went around on her hands and knees wiping it up. But they wound up very dull and they either missed areas or just did a sloppy job and they look awful. I called the office and the owner argued with me and told me how happy his clients were - (yes, the blind ones). He did offer - rudely - to come out again, but I was so mad at his arguing with me I said forget it. And I simply do not trust them to do it well after this experience. Their crews simply are not well trained - I mean their was a supervisor here at the time of the cleaning so if their supervisor can't get it right . . . I guess I shouldn't have expected much from a franchise. My bad. Fool me once . . .
Description of Work: I have a small 950 sq ft home and I paid for 3 man hours of "deep" cleaning.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$70
Response from Spectrum Home Services
We feel terrible about this situation, but there is absolutely NOTHING we can do to please this customer. Here is what happened when we went to the member's house on May 11, 2011: Before our two-person crew --- plus their supervisor --- made it to the member's front door, she opened the door and criticized the way they were dressed. They each wore new T-shirts with our standard company logo and slacks. As they entered her house, she criticized the cleaning supplies we used, saying that they were "all wrong"...in fact, we are a national franchise that uses cutting-edge green cleaning solutions from Eco Lab, a nationwide, respected company. Further, she said that she had hired 3-4 other cleaning companies (franchise cleaners), she named them to us specifically and she said that none of us know how to clean. Her comments were before our crew was even able to begin any work. The crew started working, and she criticized them for using cleaning diapers, instead of microfiber cloths. The diapers are standard soft cotton cloths that are commonly used in the industry to avoid scratches. Microfiber cloths have their own advantages and disadvantages, and we have opted to not use them. Person by person, job by job, she proceeded to "browbeat" our cleaners and criticize everything. Our crew stayed an extra hour to try to please the member, but with no success. She tricked our supervisor by pulling out a small mirror from an empty top shelf of the bathroom cabinet and yelled at her for not dusting it. The member saw the "deal of the day" ad in the daily newspaper for $69 for 3 person-hours of deep cleaning. She called us late, after the deal had expired. We honored her request for the deal. The deal is not to clean an entire house, it is to deep clean the customer's highest priority issues until the 3 hours runs out. We made this well know to her before we sold her the deal. We stayed an extra hour at her house. Much of the time frankly was spent trying to calm her down, explain our supplies, tools and methods and try to deflect her many insults and attempts to argue. Strangely, the supervisor later reported to me that the house was immaculate when they entered the house initially, it had fresh vacuum roller marks on the carpet, everything was extremely tidy and there was no dust anywhere. When the crew returned and relayed this information, I was dismayed and upset. Our business was founded on pleasing customers 100% of the time. I called the member and she was furious. I asked to meet with her and she refused. She said she was already "cleaning up after us". I asked her what I could do to rectify this situation. She said there was nothing I could do, but she promised to destroy our company on every internet web site she could think of. And now, she has posted nasty, unfair, libelous comments about our company on this website. I don't know what this woman's angle was when we arrived to clean her house. I could speculate that she is a competitor, she just had a very bad recent period of time, or that she is just plain nuts. Whatever the case, Google and other websites should not allow people like this to trash other people and companies without consequences. Finally, we sold 298 of those "deals of the day" and have already received rave reviews from 45 customers' houses that we have cleaned. That is what we are in the business of doing and will continue to do. We have not asked them to review us online, I suspect we will start doing that to validate my comments here. President of Spectrum Home Services of Colorado Springs

    Contact information

    14460 Bermuda Dunes Way, Colorado Springs, CO 80921

    www.spectrumcoloradosprings.com

    Service hours

    Monday:
    7:30 AM - 6:00 PM
    Tuesday:
    7:30 AM - 6:00 PM
    Wednesday:
    7:30 AM - 6:00 PM
    Thursday:
    7:30 AM - 6:00 PM
    Friday:
    7:30 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lawn and Yard Work,
    Landscaping,
    House Cleaning,
    Doors,
    Holiday Decorating,
    Windows,
    Window Cleaning,
    Plumbing,
    Moving Companies,
    Leaf Removal,
    Lawn Irrigation,
    Interior Design and Decorating

    FAQ

    Spectrum Home Services is currently rated 2.7 overall out of 5.

    Monday: 7:30 AM - 6:00 PM

    Tuesday: 7:30 AM - 6:00 PM

    Wednesday: 7:30 AM - 6:00 PM

    Thursday: 7:30 AM - 6:00 PM

    Friday: 7:30 AM - 6:00 PM

    Spectrum Home Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Spectrum Home Services offers free project estimates.
    Yes, Spectrum Home Services offers eco-friendly accreditations.
    No, Spectrum Home Services does not offer a senior discount.
    No, Spectrum Home Services does not offer emergency services.
    No, Spectrum Home Services does not offer warranties.
    Spectrum Home Services offers the following services: Home cleaning including deep & general cleaning, carpet cleaning, windows, yard care, mowing, edging, fertilization, aeration, power-raking, fall & spring yard cleanup, waste, junk & leaf removal, sprinkler installation, sprinkler repairs, sprinkler winterization, sprinkler start-up, handyman, repairs, electrical, plumbing, maintenance & installation, sort, pack, unpack, pre & post housecleaning, dump, sealing windows and doors, christmas lights and interior & exterior decorating.

    Contact information

    14460 Bermuda Dunes Way, Colorado Springs, CO 80921

    www.spectrumcoloradosprings.com

    Service hours

    Monday:
    7:30 AM - 6:00 PM
    Tuesday:
    7:30 AM - 6:00 PM
    Wednesday:
    7:30 AM - 6:00 PM
    Thursday:
    7:30 AM - 6:00 PM
    Friday:
    7:30 AM - 6:00 PM