ProCare Home And Pet Services LLC

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We relied on ProCare to take care of our home while we were out of state. Without them, it wouldn't have been possible. Their prices were reasonable, and they always provided great service. We would highly recommend them to anyone who needs a trustworthy, responsible company to care for their home!

We have worked with Eric for several years. In every instance he has been professional, courteous, and reliable. I would not hesitate to recommend him. He is very easy going and our dog loves him!

ProCare checked on my house while I was out of town. They did a very thorough check of the property. The cost was reasonable and well worth the peace of mind. I will use them again.

We had originally used Erik for two shorter jobs and a third that was a bit longer during 2012. The shorter trips each time something went wrong or was forgotten. Erik did not take notes during the consultation and therefore on the first visit forgot some very basic things such as where things were including the litter boxes and that we recycled. The dogs displayed signs of stress and destructive behavior such as shredding up their pillows, which they had never done that before. Originally we took that as the getting to know period and the dogs being stressed that we were away. So we had Erik already booked for our November 2012 trip to England and also for our Wedding trip to Hawaii in December. We had Erik over for our end of November 2012 trip and when we returned it was obvious the dogs were stressed, still displaying destructive behaviors, that they were not getting the promised play and exercise time as promised, a plate was broken, things in the office and the bedroom seemed to have been gone through (papers shuffled around the office desk, and a hutch had a cover and a statue on the floor, and a light and fan left on. When we asked Erik about the irregularities he said the plate must have been pushed off by a cat, that he went into the bedroom to and quot;count nosesand quot; but was sure he turned off the light, and when asked about how much play time the dogs were getting he stated not as much as he would have liked due to the cold. As we used Erik a total of 4 times some of these incidents I don't remember exactly what pet sitting job they happened. But again, it seemed that something went wrong every visit. At the 3 visit which was longer, we were very disappointed in the lack of quality, time, attention to detail that Erik showed us, but unfortunately for us, we had to stay with him for our December Wedding trip as there was not enough time to find someone new. When we returned from our December trip, again, the animals were very stressed, the pond heater had gone out and was undetected by Erik, thereby all of the fish had died, and we returned to one of our dogs with a very serious heat rash on her underside. One of the last two visits, Erik also got stuck in the driveway and used our personal truck to get unstuck without permission. He also never called regarding the pond freezing over, or the dog rash. When we returned again, we questioned him on these things, he said he never noticed the rash (which was hard to miss as she is white with a light under belly and her rash was blazing pink/red - he apologized for using the truck without permission and again for not noticing the heater stopped working in the pond. These are all unacceptable of a pet sitter behavior and the fact that we were promised at least 1 hour visits, 3-4 times a day, and overnights and the animals were stressed and not properly exercised is not a quality pet sitting service provider. To Eriks credit, he is working with us on replacing the water heater, pump that broke as a result and still we are pending whether or not we will need to replace the liner.

I contacted Eric and we met and I introduced him and my dog. We did the contract and the liability paperwork (in case something happens so he can go to the vet). He's been by every work day since and my dog loves him!!! I picked this company because they are willing to work with me, even though I am outside of city limits.