Paul Davis Restoration of Southern Colorado

It is hard to imagine why USAA uses this company. If I had known how horrible they are I would have insisted on someone else. The roofer took of my old roof, then put his roofers on another job - leaving me w/ weather proofing & no roof during snow. (He lied said they all at at the same restaurant & got food poisoning) 5 days later they came back & finished the roof- When I got new siding 2.5 yrs later I found out the roofer, roofed over rotten beams, used original flashing, and original drip line. I had to have much of this torn out & part of the roof re-done. He also put vents on w/out cutting holes, so I had no ventilation. The inside was an equal disaster- The painter couldn't match my paint- finally sent me to the store after dark to choose a color. (I had no light in my house since all fixtures had been taken down or covered, so I could only choose by paint samples. 3 levels of my house were painted a different color than what I really wanted. (Its okay, but not what I really would have chosen.) And- there is an area on the ceiling still not painted near a light fixture. Still waiting for the owner of PD to return my call on that. The painter spilled paint on my carpet, so they had to re=carpet an area- the carpet is coming untacked- and...nope, no returned phone call on that either. They also misdiagnosed the reason water was coming in, in one area of my house. USAA says that they wouldn't have paid for this water leak- okay I get that, but had it been diagnosed correctly in 2013 I would have had it fixed at a cheaper labor cost & cheaper material cost than waiting for 3 years. We haven't had such heavy rains since then- so now...3 years later the problem is happening again - same leak. I tried a reasonable approach- lets split the cost. Yup...you guessed it.....no returned phone call. I was patient, and kind to these people when it took them 6 months to fix my house (the owners husband was in an accident during the time my house was damaged)....I gave them some slack...but now all I am done. On a scale of 1-5 5 being best I would give them a -2 Nothing that they have touched has turned out well in my home.

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