Merastone Plumbing

I was quoted $100/toilet, $100 for the vanity, and $50 for each faucet unless there was a problem with the existing faucet, which would then cost $75. Shawn showed up almost two hours late the first day. Completed two of the four toilets and told me he'd be back the next day. Second day he was on time and finished the two other toilets and the one-piece vanity. I was told he'd be back a couple of days later to finish the faucets. The third day he showed up on time. I asked about the $700, which is what I got from adding up all the above listed items and he didn't respond to me, just reiterated that the faucets would be $50 unless there was a problem. After he was all done he brings me the final bill of $865! I have used him once five years ago for a toilet change and only paid him the $100 I was quoted then, which was why I was shocked and annoyed to see he charged me $90 in parts for steel braided lines. These were brand new toilets and he didn't even ask me or tell me he was replacing these water lines. Also, he charged me $150 for the vanity which I confirmed multiple times days before would be $100 to change out and he claimed he didn't remember saying that. Finally, he charged me $75 for one of the faucets saying there was a problem with the drain. I didn't question that one. The other faucet next to it ended up leaking below a few days later because the pipes detached! The look on my face clearly showed I wasn't happy about the bill even though I didn't say anything other than the change in vanity price, so I just grabbed my checkbook. He started getting defensive saying how he thought he gave me a great deal and clearly I didn't feel that way. He made me VERY uncomfortable. I am very disappointed with the overall service provided and cannot recommend this plumber for reasons listed above.

Schedule Appt, never showed, never called

First appointment - no show and no phone call. I called to see what happened and agreed to have him come the next day. Waited around for yet another "no show" and no phone call. I'd love to use a local person, but moving on.

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Called Shawn 1 week in advance to set appointment. 7:30 a.m. appointment created, to accommodate his work schedule. On the day of appointment,Shawn was a "no show". I called him at 8:00 a.m. and he indicated that he "was going to call me later, but had an emergency job in Denver". He did offer to call back in 1-2 hours (after reviewing his calender) to re-schedule. Unimpressed.

After he arrived he realized that i was asking for a somewhat more than a simple connection. I wanted a shutoff at the grill and a quick connect connection for the hose. In addition we discussed the possibility of adding an outdoor heater at a future time. Shawn arrived as expected. The installation required two trips to complete. He explained what he was doing, and what was needed. and asked us how we want the installation to be done. He assisted us in converting our grill from propane to gas. He set up the gas line to add a patio heater in the future. Shawn is very professional and anyone who talks to him realizes he takes pride in his work. The price was somewhat higher than I expected, but additional work was performed and additional supplies provided.

I had an upstairs shower leaking into my kitchen, not a great situation. I called Shawn and he came out quickly, provided the leak detection service and completed the repair all within a few hours. He cleaned up after himself, left the house in the same shape (well, better...there was no more leak!) than when he arrived. He was nice, polite, showed me exactly what he was doing and what the problem was and was pleasant to work with. He was flexible on the payment since it was an insurance claim, and I would definitely call him again and recommend him to friends.

Great service, knowledgeable and reliable. Shawn is excellent and knows his stuff. He worked with our immediate schedule, fixed the problem and was very reasonably priced.

It was great having someone come who is all abt. service. when i told him how much I appreciated what he had done.he said his job wasnt just plumbing but to serve n make his costumers happy. Hes always willing to help when weve had lots of questions abt.our latest bathroom remodel. he's been very helpful and my husband and I are really r happy with his atttude and work.

I liked that they allowed me to purchase my fixtures at a professional plumbing place at their costs versus if I did retail. Overall they did a good job. He came back when we had a problem. I currently have an unresolved issue with a double charge that still needs to be fixed.

Merastone always does a really good job for us. Shawn is very professional, very reasonable, very honest, and pleasant to work with. We feel very comfortable letting him into our home. When we call, and it's an emergency, he always works hard to get over that day to get the situation under control. He's very frank about what our options are, including those that don't benefit him. For example, if we have done something wrong, he'll teach us how to not repeat the problem so we can save ourselves some money down the road. He always cleans up the area after he does the work. And he really knows plumbing well. I had a quote on some boiler issues from another plumber that totalled over $8000. Shawn looked at the situation and walked me through why we didn't need to take drastic measures, but could do a few other items to keep the boiler working and safe. His price came in at $800. I totally trust Shawn to be straight with me on my options.