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JC Repair
Generator - Install, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,
About us
We provide honest, ethical,consultation, and long term automotive maintenance and repair planning for our customers. We help clients determine what their objectives should be for their automotive needs and work with them to meet those objectives. "We are committed to developing positive, strong, long-term relationships with clients, their families, and businesses so we can provide the best possible service and products for them. "We provide this service with a high level of integrity, fairness, sensitivity, honesty, trust and trustworthiness. We obey all the laws, in fact and in spirit, and our customers can count on us to do the right thing, in every situation, to the best of our abilities. And if, by some chance, we miss this high goal we have set for ourselves, we will do whatever is required to make amends and make sure you are well satisfied with our business. "We are committed to our families, employees and community. We maintain balance between our practice and our family life. We provide opportunities for our employees to continue to grow in their career with support for educational ventures. We are active in the community and use our resources to help others.
Business highlights
46 years of experience
Services we offer
Brake Systems, Cooling System Service, Electrical and Fuel Systems, Engine & Drivetrain Service, Services include Routine Maintenance, Steering & Suspension Systems, Tires, and Heating and Air Conditioning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.948 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 48 reviews
Jamie C.
May 2017
We have had all 4 vehicles for various issues. They have fixed each one in a timely manner. I feel they do great work and are very personable. Cost maybe a bit high, but no problems with repairs. they will also let you know if there is anything else to keep an eye on.
Jim S.
Mar 2016
unknown
Response from JC Repair
"[Member Name Removed] we appreciate your great review! We always strive to meet and exceed all customer expectations."
Linda H.
Oct 2015
unknown
Response from JC Repair
"We appreciate your kind words [Member Name Removed]! thanks for coming in again."
Cecilia J.
Jun 2015
They did a great job and did it quickly.
Response from JC Repair
"[Member Name Removed] we appreciate the kind remarks! We will always try to provide the most ethical, moral, and fiscal decisions in repair your car. Thanks again Kraig Hermes"
George O.
May 2015
He's just great. They are honest and clear with their explanations of what your car needs. They also will tell you what needs to be done sooner rather than later and if something can wait. I think their price is fair.
Response from JC Repair
"[Member Name Removed]... we appreciate your business and trust. Your long time patronage means a lot to us. Kraig Hermes"
Sarah C.
Dec 2014
unknown
Response from JC Repair
"hanks [Member name] we are glad to help. Kraig"
Shauna V.
Aug 2014
I used them while I had my Honda. I've used them for two years. They're nice. They make sure you're satisfied. It was a little hit-and-miss. When I told them that I was unhappy with it, they fixed it. They have a pretty decent price.
Response from JC Repair
"Thank You [member name] for your review! We always appreciate honest opinions and are striving to accommodate all customer needs. We look forward to seeing you again soon! Kraig"
Mark G.
Jul 2014
Had my son's car towed to Kraig's shop after receiving recommendations from two different people. Kraig kept me well informed throughout the entire process and made service recommendations that were actually required. Though I did not enjoy the bill (who does), I did like the quick/professional service and the military discount. Will definitely use Kraig again in the future for all four of my imports.
Response from JC Repair
"[Member name] thanks for the kind words we always like to hear those :) kraig"
BOBBI H.
Jun 2014
They were very helpful and quick to help us out as my daughter still lived in CO but we had relocated to IL due to military. Love these guys!
Cheryl H.
Jun 2014
Gave 10% discount. Prompt, professional and courtesy service
Lena M.
Jun 2014
unknown
Pat S.
May 2014
We have used Japanese Connection for nearly twenty years, and several cars. They have been excellent, always. Professional, trustworthy, just wonderful. When we have bought used cars we have had them check them out first, for which they charge very little and provide a very detailed picture of the car we are considering. Our grown kids use them as well, and I have recommended them to many people. Wouldn't go anywhere else!
Response from JC Repair
"Thanks [Member name removed] we appreciate your business for the pasts many years! I would also like to thank you for the referrals of your friends and coworkers! That in its self is our biggest compliment you can give us! Thanks again Kraig"
Renae L.
Mar 2014
I chose this provider because of great reviews on Angie's List, and I wasn't disappointed! I initially went in to get the door and window fixed on my beloved 2000 Honda CRV. ( Because my car has been pretty much problem-free, I didn't have a regular mechanic.) Kraig called later with some observations and recommendations for other issues that they saw were developing. I have to admit I had a little "sticker shock," since I had never had any major work done, but I decided to go ahead with the repairs. Kraig was very professional and up-front, and did not pressure me; in fact, I would say he almost did the opposite! I am happy with the service, and will be back soon for some regular maintenance.
P.S. I am generally pretty suspicious of anything and anyone that has to do with cars, car repair, and car maintenance...If this is shtick, these guys deserve an Academy award! :) I honestly felt like I was back in my little hometown in the Midwest, and that is saying something.
P.S. I am generally pretty suspicious of anything and anyone that has to do with cars, car repair, and car maintenance...If this is shtick, these guys deserve an Academy award! :) I honestly felt like I was back in my little hometown in the Midwest, and that is saying something.
Response from JC Repair
"[Member name removed], Thank You for expressing your trust in us! We come to work everyday providing honest and ethical practices in our work. We do work in an industry that has it's truthfulness and integrity challenged frequently. and when customers remark as you did all our hard work and dedication pays off! Thanks Kraig"
David Y.
Feb 2014
they provided a very good and professional service and I would recommend the shop to any of my friends and family
Response from JC Repair
"Thank you for the kind words! We hope we can help with your future car maintenance or repairs! Kraig"
Stephen H.
Jan 2014
I've used Japanese Connection many times for both my Lexus vehicles. I found them via high reviews on Angies list, and was not disappointed, felt I owe them a review after using their services for the last 4 years. Paul and his staff are outstanding across the board. The most important characteristics of a auto service place is their technical ability and their honesty. Japanese Connection is 100% perfect on both of these categories, and I completely trust them.
No doubt I prefer them over the Lexus dealership or any other questionable business that is trying to make more money by attempting to add more services that I don't need.
I cannot recommend these guys higher - they deserve your business!
No doubt I prefer them over the Lexus dealership or any other questionable business that is trying to make more money by attempting to add more services that I don't need.
I cannot recommend these guys higher - they deserve your business!
Response from JC Repair
"Thank you [removed member name], We appreciate your favorable review. Our goal is to provide superior service at reasonable prices. Thanks again and tell your friends! Kraig"
Laurie S.
Oct 2013
They were nice and helpful. They have a nice shop. They were accommodating. I disagreed however with the technician's diagnosis that the car's sluggish power was related to high altitude. My new mechanic disagrees as well and has since fixed the problem. It now runs much better and normally.
Response from JC Repair
"We sincerely appreciate your comments. We are glad you got your auto back up to speed."
Adona L.
Jul 2013
They listened to me when I first called for an appointment. They were kind when I had to reappoint. They got the work done within a couple of hours and when I went to get my car it was shinning clean and one of the mechanics stood ready to walk me through what I needed to know for the car's future care.
Aje S.
May 2013
- Although the story above sounds grim, I was very impressed with how Paul and the shop responded. Stuck with a dead car on a busy road, I called Paul and told him what happened. He drove out to see if he could fix it on the spot (I has pushed the car to the side of the road to get out of traffic). After some troubleshooting (and unable to get any ignition or spark), he told me he would need to take it back to the shop. Without any prompting, he took out his cell and called the tow truck to bring the car back to the shop. He then told me that I wouldn't have to pay for the towing and he will work on the car first thing in the morning (the shop was closed for the day by then).
You would think the failure was due to something related to the 240k maintenance that was just completed but Paul told me that the distributor assembly had failed and needed to be replaced (i.e., this problem was not related to the 240k maintenance). To keep costs down, he ordered and installed a non-OEM replacement (which I didn't mind, as long as it was reliable). He also gave me back the original distributor assembly since the bearings and other parts of assembly were still good and could be used in the future. On top of that, he capped the cost under $400 (it was a lot more than that) due to the situation of just having to pay for the 240k the day before.
Why would I go back? They were honest and sympathetic. It was clear they just wanted to do the right thing and they were trying to make best of my bad set of circumstances.
Another short story: back in November 2012, they were conducting another maintenance on the same car and found that some of my tires were worn dangerously thin on the inside side of the tread (where no one could see it unless it was up on a hydraulic lift). My tires were suffering from uneven wear - they looked okay when you looked at them but they were worn down to the cords on the inside treads of the tire. These guys found something that was a very serious safety issue - those tires could of blown out at any time.
It is examples like these that make Japanese Connection a great place to go for car repairs/service.n
You would think the failure was due to something related to the 240k maintenance that was just completed but Paul told me that the distributor assembly had failed and needed to be replaced (i.e., this problem was not related to the 240k maintenance). To keep costs down, he ordered and installed a non-OEM replacement (which I didn't mind, as long as it was reliable). He also gave me back the original distributor assembly since the bearings and other parts of assembly were still good and could be used in the future. On top of that, he capped the cost under $400 (it was a lot more than that) due to the situation of just having to pay for the 240k the day before.
Why would I go back? They were honest and sympathetic. It was clear they just wanted to do the right thing and they were trying to make best of my bad set of circumstances.
Another short story: back in November 2012, they were conducting another maintenance on the same car and found that some of my tires were worn dangerously thin on the inside side of the tread (where no one could see it unless it was up on a hydraulic lift). My tires were suffering from uneven wear - they looked okay when you looked at them but they were worn down to the cords on the inside treads of the tire. These guys found something that was a very serious safety issue - those tires could of blown out at any time.
It is examples like these that make Japanese Connection a great place to go for car repairs/service.n
Response from JC Repair
"We are happy to get you going again. We appreciate your great review. We look forward to seeing you next time your auto needs something done."
Jarrod K.
Mar 2013
Wonderful! Ben got my truck in on a moments notice so that Josh could diagnose the code. Ben located the part and got it ordered and Josh replaced it. All this in under 40 minutes on a Monday morning. Couldn't be happier. I'm a long time customer of the Japanese Connection and will remain that way.
Response from JC Repair
"Thanks for the great review (Member name removed). You are such a loyal customer. We appreciate your trust in Japanese Connection. We look forward to taking great care of your autos for many years to come. Thanks again!"
Nanchang Y.
Mar 2013
The driver side door of my 2000 Toyota Camry could not be properly closed and the door light indicator keeps getting on and off while driving. The door would swing open sometimes while turning to the right. It is kind of scary. I read the reviews on Japanese Connection Inc Auto Repair and thought I should go to them for the repair, and I did.
What a pleasant experience I had with the folks at Japanese Connection Inc Auto Repair! Not only are they good at what they do, but they really take good care of their customers as though the customers are their friends. Two mechanics spent about 20 min of their time on the diagnosis and fixing of the problem, and they did it for free. I wanted to pay for their work, but they insisted that it was a small problem and declined my offer of payment.
The least I can do is to give them a thumps-up; I definitely recommend them to any one with a car repair need in Colorado Springs, and I will go to them again if I have any car problems in the future.
What a pleasant experience I had with the folks at Japanese Connection Inc Auto Repair! Not only are they good at what they do, but they really take good care of their customers as though the customers are their friends. Two mechanics spent about 20 min of their time on the diagnosis and fixing of the problem, and they did it for free. I wanted to pay for their work, but they insisted that it was a small problem and declined my offer of payment.
The least I can do is to give them a thumps-up; I definitely recommend them to any one with a car repair need in Colorado Springs, and I will go to them again if I have any car problems in the future.
Response from JC Repair
"Hi {Member name removed} Thanks so much for this wonderful review. We hope to always get the problem solved quickly and accurately. We work hard to take great care of our customers and are so happy we did that with you. Your trust is important to us and we value your business. We look forward to being your auto repair shop for many years. Thank you again!"
Walter W.
Feb 2013
Greeted by owner on phone. Conversation cordial and friendly.. Car scheduled within 48 hours. Service//inspection performed without delay. They will honest and forth right in terms of what needed to be done and what could wait. There was no pressure to perform services not requested. Final cost as per estimate. I will be using hem in the future and would recommend theirs services.
Response from JC Repair
"Member, We just want to say how happy we are that you decided to use Japanese Connection for your car care. We are dedicated to providing exactly the kind of service you described in your wonderful review. We look forward to taking excellent care of you and your vehicle and will always strive to be the best auto repair you have ever used. Thank you so much for your comments on Angie's List. Give us a call for questions about your auto or anything we can help with."
Mary Z.
Dec 2012
After increasingly bad experiences with the dealerships we decided to try an independent shop. We found JC through Angie's List and gave them a try. Our 1994 Toyota Camry with 195K miles had a transmission fluid leak causing the transmission to slip. The guys at Japanese Connection took a look and found the pump front seal to be bad but did not know if the pump itself needed to be replaced. They gave us an estimate for the seal replacements and another that included the pump if they found it needed to be replaced too. They also gave us an estimate on replacing the valve cover gasket to fix an engine oil leak, suggesting that if we replace the spark plugs at the same time we could save the labor charges.
It took 2 days to finish the work because the transmission had to be removed and remounted, but they have a courtesy van (with no waiting!) for drop off and pick-up, so no problem there. They also gave you a list of recommended repairs and make sure you understand what repairs may be dangerous and should be done immediately and what can wait. Another thing I really appreciate is that the guys at JC do not give me the hard sell on services I don't need. The waiting room is not posh but they do have wireless internet, and you don't get the feeling your paying for the "free popcorn", leather seats and gianormous big screen TV's they have at the dealerships!
Overall, I would highly recommend Japanese Connection. The guys are friendly and knowledgeable and their prices are very fair. I did not get an estimate from the dealership but I know it would have been far more.
It took 2 days to finish the work because the transmission had to be removed and remounted, but they have a courtesy van (with no waiting!) for drop off and pick-up, so no problem there. They also gave you a list of recommended repairs and make sure you understand what repairs may be dangerous and should be done immediately and what can wait. Another thing I really appreciate is that the guys at JC do not give me the hard sell on services I don't need. The waiting room is not posh but they do have wireless internet, and you don't get the feeling your paying for the "free popcorn", leather seats and gianormous big screen TV's they have at the dealerships!
Overall, I would highly recommend Japanese Connection. The guys are friendly and knowledgeable and their prices are very fair. I did not get an estimate from the dealership but I know it would have been far more.
Response from JC Repair
"Hi , I apologize for the delay in responding to your wonderful comments. We understand the dealership experience and truly hope to be the auto repair shop you call first, from this point forward. We try to be aware of each customer's needs and concerns. We will never shuffle you through like the dealerships do. We want your business and will work hard everytime to make sure you are totally satisfied with our services. If you ever have questions, just ask. We will answer to your satisfaction. We will never fix somthing that is not broken and we will always show you what we have done. Thank you again for your review. We sincerely appreciate it. We look forward to seeing you again. Remember you can schedule appointments from your computer or your smart phone...www(dot)japaneseconnection(dot)net or just send a message for us to call you back. We will."
Valerie L.
Oct 2012
Great repair shop. They have maintained my vehicles for almost 10 years and always provide great service, quality workmanship, fair prices and honesty.
Response from JC Repair
"Thank you Member. We appreciate you so much. We hope to always be your auto repair shop"
Susan L.
Oct 2012
It took three separate visits to completely resolve the problem. Japanese Connection did additional research after I was not satisfied with the result of their first fix to the problem. Based on their research of the problem, they advised me as to my options and whether there was a safety issue involved (there was not).
I chose their recommendation for the repair and was happy with the resulting fix.
I was also happy with how they charged me for their time and effort. They are very fair and straight-forward with their customers.
I chose their recommendation for the repair and was happy with the resulting fix.
I was also happy with how they charged me for their time and effort. They are very fair and straight-forward with their customers.
Response from JC Repair
"We are so happy we were able to get the problem resolved for you. Sometimes, we just have to work a little harder, but are always willing to do whatever we have to do, to take great care of your auto"
Shauna V.
Apr 2012
They are good. My car still works. I will use them again in the future.
Licensing
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FAQ
JC Repair is currently rated 4.9 overall out of 5.
JC Repair accepts the following forms of payment: CreditCard
Yes, JC Repair offers free project estimates.
No, JC Repair does not offer eco-friendly accreditations.
No, JC Repair does not offer a senior discount.
No, JC Repair does not offer emergency services.
No, JC Repair does not offer warranties.