Executive Pro-Dry

I made an appointment with the company for a mold pre mitigation evaluation at a house that I want to sell by the end of June. When the appointed date and time arrived (10:30 AM on 8 May) no one from the company showed up. I called the company who in turned called Jay (the owner) who then showed up an hour after the originally scheduled time. A second appointment was made for the actual mitigation. Due to heavy rains, I received a text asking to reschedule our upcoming appointment to which I agreed. When the new date and time arrived (1 PM on 5 June) again no one from the company showed up. Twenty minutes after the agreed upon time I called the company who again contacted Jay. Jay then called me and said he could have someone there in 30 minutes to which I agreed. It is a 22-mile drive for me to get to the house. When I commented on the missed appointments and would have appreciated a call or text saying he would be late or needed to reschedule the appointment I was told I had an attitude and that he would not honor the commitment he had previously made to do the mitigation. I do not think it is asking too much for a professional business to show up for scheduled appointments or let the client know in advance that they needed to reschedule

The pro dry team came to my house after we discovered a water leak in the bathroom. They used all the same scare tactics and high pressure sales vocabulary a car dealership uses. After quoting me $5100 to remove 35sq ft of laminate flooring in my bathroom I told them no way. They magically reduced their price down to $2400 after the tech "called the big boss to make an exception." The only service I did with them was an asbestos test that I was highly pressured into purchasing by the salesman. He told me it would be "around $300." Over 2 weeks later I received a bill for $760. This is a complete joke as I priced asbestos tests with other companies anywhere from $99 to $249. I have emailed the company and gotten nasty responses from the salesman. I have called and left several messages for the owner with no luck. In the meantime they have sent me a certified letter saying they will put a lein on my home if I do not remitt the $760. These guys are rip off artists that make a living charging double and triple what a job actually costs to get done. I have offered to pay them the $300 I was quoted by their salesman but they still will not reach out or have a conversation with me to explain their outrageous pricing. Please don't be fooled by their good reviews, we were pressured into leaving a good review for them while they were in our home. P.S. I found a REPUTABLE, FAIR, company that remodeled my whole bathroom for less than the $5100 these guys wanted to charge for basic demo. As of writing this I am still waiting to hear back from someone with authority at Executive Pro Dry that will talk to me about my situation.

never got an email quote or a phone call! Went with someone else!

They were professional and I was happy with the services.

Jays team responded quickly and immediately began the mitigation process. It took 2 weeks to get the property dried out so equipment rental was quite high. Since insurance has yet to cover any of it, Jay worked out a good payment arrangement with me. In addition, a couple of weeks later when I noticed some moisture in the basement, Jay offered to install multiple dehumidifiers to get rid of the moisture and to also "fog" the entire basement with anti mold / microbe / fungus agent all at no cost. Jay, Jimmy and the team have been great to work with and will use again if needed.

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The job was horrible, it was completely fraudulent. they convinced me and i ended up firing them kicked them out of my house and reported them to the better business bureau, i did not send them ascent even though they sent me threatening letters for three month, they still had my retention they were going to sue me in court but i said i will meet you there with my attorney. It did not end well .

They are so courteous and professional

Carpet was well dried, but price was prohibitive.

They were at my house within an hour of being called. Very professional and did a great job. Highly recommend them to anyone with water damage to their home.

They came within an hour of our call. They were recommended by a plumber that we used. They came right in and they setup their equipment to dry up the water in the carpet and the ceiling. Three young guys came out and they did an excellent job. We had to call again for a little bit of water that was left over and they cleaned that up at no charge as the water did not go away initially after the three days. They were very polite men to work with. I would definitely recommend them.

They were very good. They were very responsive.

Referred by Bill's Plumbing, very responsive, tech was there within an hour. Recommended a plan for removing the mold and drying area under and around the tub with a price. Cost was more than I expected but there was obvious mold and mildew buildup so we moved forward. I didn't solicit competing bids, so I don't know how their pricing compares to the other service providers. It wound up being a 4 day project that included removal of the damaged flooring, drywall and tile and placement of industrial size dryers, dehumidifier and periodic humidity level checks. I was able to do some of the tear out work my self to reduce the cost a little but in the end the price was within $150 or so of the original quote based on them doing all of the work. I would use them again for major water/mold remediation but only if it is on a large scale. They are an emergency callout service and price their product accordingly

Executive Pro-Dry is always professional, dependable and will do the job right! We have used them numerous times and would not hesitate to recommend them for all of the services that they provide.

Executive Pro-Dry team were highly professional and did a great job. In a nutshell, we had a sewer line crack and over a period of time it created a bacteria and mold situation down the ceiling and mirror in the guest bath. Chris from Bill's Plumbing came in and fixed the leak, but it made a big mess and he recommended Exec Pro-Dry. They came within an hour and spent about 4-hours cleaning the area, removing the mold and disinfecting everything. They're leaving their dryers in for 72 hours to make sure everything is completely dry. I haven't had to deal with this kind of issue before, so I have no idea of the costs, but $3,100 seems expensive. I would have graded this a "C" for fair on price, but they gave me a military discount and that moved it to a "B". Yes, I recommend these guys because of professionalism and their response time was outstanding.

Jay and his crew are top notch and live up to the name "Executive Pro-Dry". These guys know their stuff and are as patient as they are kind. They treated our home as if it were their own carefully covering their shoes, placing mats down over the hardwood flooring, always making sure that they weren't intruding, etc. We feel very comfortable that our home has recovered nicely, with Jay's help, from the water damage.