All Discount Vacuum & Sewing Center

Perfect.  Took it in one day, they gave me an estimate and promised it in 2 days and they called back 2 days later to tell me it was fixed for the estimated price.  It was, picked it up and now works fine.

Poor. The machine was fixed supposedly in one day. When I picked it up. They wanted me to carry it to the car from the back room. I told them I was not able to do that . They finally had someone carry it to the car without letting me check it out. I saw when they lifted the sewing machine to put it in the car that the bottom part of the case had been cracked and about a 4-6 inch piece was missing. When I went back into the store to ask for the pieces they broke off so I could try and glue it back, I was told call back later, my technician is not here and I need to answer the phone. I did not know they had kept the spool of black thread. I feel it is laziness that they had taken the thread and in the assumed clutter didn't know where it came from. I am still checking the machine to see if everything works. I asked about a warranty as I had had a bad experience with this company on something else they said 3 months warranty.

Poorly this is a company that has been around for a number of years and had a good reputation. To talk people into something they must know had problems say they would back it and then tell you, they have no responsibility after taking your $650 is not good customer service. It is not just me, there were 4 units waiting for repair that I saw in the room behind the counter and another person came in to complain as I was leaving. I went back to the company a month later and a 80 year old was complaining her unit did not work. I was told by the owner then when I said something that there was a world wide recall on them. I asked him is that why they would not help their customers they sold it to. They still have those units on display and are still selling them. I guess greed has taken over.