Plumbline Services

Our boiler is 26 years old and has been meticulously maintained during that time. The technician arrived on time but this was a lousy experience overall. We did NOT need our boiler certified. We only needed to know that it was safe to operate and functioning properly at this time. My husband has over 40+ years as an electro-mechanical engineer with most of it being in the HVAC industry. He tried to provide the technician with the service manual for our unit and show him some specifics about the unit, but the technician indicated he didn't need it. He then indicated that the boiler was heating to 150 degrees instead of 180 degrees despite the service manual indicating that 150-160 degrees is NORMAL for our high efficiency, but older boiler. My husband again tried to show him the service manual, but he refused. After only 30 minutes, the technician indicated that there was nothing he could do, that he could not certify the boiler, and still charged us $250 for 30 minutes of work/effort. He also quoted us a new unit for over $10,000!!! Our system utilizes our hot water heater as a storage tank to store the hot water used domestically. The estimate the technician provided to replace the system would use very little of what is already in place (remove old and replace with new). All we wanted to know was that the boiler was safe to operate and functioning properly AT THIS TIME. We paid $250 for a boiler certification that we couldn't even get and he recommended a new system at an exorbitant price. We contacted another contractor that read the Oand M / Service Manual we provided, spent over 2 hours inspecting and verifying each component of the boiler system and found it operationally sound and safe. The other contractor's cost....$104.00 We will NEVER use PlumbLine again and we will warn anyone and everyone, who will listen, about what we perceive as lousy business practices, lack of respect, and price gauging.

We have flooding, so they came out to inspect the property and see where the flooding was coming from. He was able to identify the flooding in our crawl space. He did a flow meter test and found the gasket had blown, causing our water pressure to be too high. He gave my husband great instruction for our sprinkler system. He saved us money by giving suggestions.

Everything went great. Everyone we worked with was professional. They were not the lowest quote we received but not the highest, either. Some of the lower bids we received we realized had potential "extra costs". Their work included a warranty that can be transferred. The quote we had from Plumbline included everything. They did have to dig up the road and therefore the job took two days. But they cleaned up everything after the first day and made the front of our home safe. They finished up the second day and had everything cleaned up well. Would definitely call them again if we had to.

I was satisfied when they left as the problem was solved but it since has came back. They were prompt and courteous.

Went great. They also do free checks after installation. Both follow ups were done by the same tech. I cannot say enough great things about him! Super friendly, walked me through everything and why it was important to check. The icing on the cake was both times he let my 3 year old follow him around and he showed him everything and how things work, my son loved it.

I called in September of 2012 because I noticed some mold in a closet where my washer/dryer are. I had them come out and he cut a hole in the wall and said they didnt see any water, it must be coming from the roof. I called a mold remediation company who found a leak, so I called Plumbline back in October, and they sent the same person back who replaced a pipe in the wall that was leaking, and charged me, even though he couldnt find the leak to begin with. I called customer service later and was told I would get a refund for the first trip that they made since he didn't find the leak the first time.

My main sewer line was backing up. On the web site for Plumbline, they advertise clearing the main line for $99. I called to inquire what that included and was told one hour of work and 100 feet of line. I was able to schedule an appointment for the next morning. They called approximately 30 minutes before arriving just as they said they would. John showed up, checked a few things to determine that the problem really was the main sewer line, and confirmed the cost of $99. He also clearly explained the cost should this project go over time or length and assured me he would get permission before continuing if it did. After running the rooter machine, he was able to tell me what caused the clog and recommended I have them come back with a sewer line video camera to have the line inspected. He cleaned up the area, gave me an estimate for the video camera inspection per my request, took my payment, and gave me coupons for future use. Before driving away, he put coupons on my neighbors doors. All in all, it was quick and painless. I would use them again.

I waited all morning for a tech to come out. I finally get a call 30 minutes after someone was suppose to show up and they advised they could not come out and wanted me to re-schedule. Not very professional and this company obviously doesn't believe the customer's time is worth anything. Highly NOT recommended.

went great - they showed up when they were supposed to, and did the work in one day.

600 A storm was coming. My daughter in law had a newborn in the condo, I worked nights, so I was unable to troubleshoot my wife's condo's furnace. I had heard the slew of commercials about PLUMBLINE on Denver Radio, so I had my wife call the number. They had advertised a check-up and cleaning special earlier that week,(in the ballpark of $80.) and figured with the cleaning they would immediately see what could cause the heat not to come on. The wife called, and the woman on the line was very polite and gave us a time within the hour. Plumbline was there in less than 45minutes. They had my wife sign an estimate to the tune of over $500.00 with a option of buying the "PLAN" ( I can't remember the offer at all, but it would save her over $100. up front with the purchase) She didn't buy their offer, but she had no idea the cost of any repairs. After a $150. diognostic, and 25 minutes of time, he replaced a "hard to find" ignitor, and came out for payment of close to $550.00, and gave her the old ignitor and the box from the "new" ignitor at my request. (a $35.00 part) I called my wife on my break, and asked her how much it was to fix the furnace. (I am a licensed Colorado electrician, and estimated an ignitor replacement with part would be just at $200.00) When she gave me the charges, I was floored. WHAT!!!!!!?? For one thing, THE very first thing you check on a furnace is the ignitor, with absulutely no diagnostic needed. I checked out their work the next morning, expecting at least a cleaning and a checking of the filter. Nothing !! They didn't even dust off the covers. To make this short, I did call Plumbline and complained. I was told a manager would call...and he did. I explained that with travel time and replacing an ignitor, the billing should have been no more than $250.00 on the high side for 45 minutes of their time. This guy explained they charged by "the type of service" they provided, and that it was just under $355.00 for the R&R of an ignitor plus parts, and the $150.00 for diagnostic services. I argued for quite some time, and he offered to knock off the diagnostic fee. I was not satisfied with that, but took it. OH...and he did explain that the entire bill would be knocked off the purchase of a new furnace. So we called and got an estimate for a new furnace. With the "discount of our repair bill," Plumbline still wanted just under $4,000.00. I said that was ridiculous, and we called another contractor. We got an estimate of $1700.00 for a mid.range furnace. This other contractor was a day out, and the furnace was in and running beautifully at the beginning of the week. Just for grins, I asked for the ignitor out of the furnace repaired by Plumbline, and he gave me this grimy, dirty ignitor he had removed at my request. (this was only three days after it was installed) I looked at it, grabbed the new box the Plumbline technician gave me, and was livid that the box was too small to even put the ignitor in, not to mention the brand was differant. I knew this was a used ignitor Plumbline had installed. I was madder than mad to say the least. I am not a math wiz, but I figure PLUMBLINE SERVICES charged us nearly $1000.00 AN HOUR. What a nightmare for us..... PS. My breakdown of cost are only guesses, but the total bill is pretty accurate.

After several days and no word from the rep or Plumbline, we called and emailed the generic contact several times to let them know we never got a quote. Shawn had told home office that he emailed the quote, but we never got it. He never called us back to see if we received it. We called back and then texted him the email address again and he still never sent the quote (we did check the spam folder). So, we called and talked to someone that said management would call. Well, they never did either. Guess these guys didn't want the business. Two other companies who gave us quotes within 48 hours of their visit. Needless to say we went with one of them for this job. If Plumbline doesn't have enough respect to follow up with us, we can't help but let others know about how awful they are.

I would never use Plumbline or recommend them to anyone ever again. What a scam.

It was all positive. It was because of their responsiveness. They got out here quickly. I would continue to use them in the future.

My service technician was great. Plumbline was on-time and I was given a fair price for replacing the toilet in my rental condo downtown. If you're looking for a plumbing company who cares about their customer, be sure to try Plumbline.

The first technician initially said that the refrigerant level was low and needed a recharge but he did not have the correct refrigerant (R410A) in his service truck. We paid him for the AC check and he called Plumbline to scheduled another technician to complete the recharge of the refrigerant later that same day. A more experienced technician arrived in the afternoon and after inspecting the AC, said that the compressor was leaking oil and would need to be replaced. He advised a new AC system and quoted $6,500 for repair. We thanked him and said we would call to schedule the work after time to get a second opinion and to consider his estimate. We called another HVAC service provider to evaluate our AC. A technician from the second company evaluated our system, with a focus on the compressor (I told him about the other company's opinion), and said that all we needed was the refrigerant recharge (after he performed a leak-test to confirm no problems there), but he also did not have the needed R410A on his truck (also it was late the next day), so he scheduled a time to return for the service. He returned (two days later) and performed the service with a total cost of $350. However, subsequent failure of the AC system (about a week) proved that there was actually a problem with the compressor. Nevertheless, a third company was able to install a new compressor, with only a labor charge since, as it turned out, the old compressor was still within its 10-year warranty! I believe that the second Plumbline technician did not give the best advice saying that we needed a completely new air conditioner! Moreover, he probably should have investigated whether it was still under warranty but he seemed committed to selling us a new system and even suggested a complete overhaul of our three zone heating and cooling system with a cost of up to (or possibly more than) $12,000!

The tech was very knowledgeable and polite, walking me thru what had to be done and why. He finished quickly and everything is working fine.

The technician seemed knowledgeable but the price was a little high. They were quick, courteous and kept the place clean.

Came out at the scheduled time, professional and all, but about $1500 over the bid we went with. This was to fix the pipe where it comes out of the house and about 5 feet into the yard, about 2-1/2 feet down. A four hour job from start to finish-hand digging and all. I'm sure these guys do good work, but way too expensive.

The tech arrived early. Hs name was Clinton and he was GREAT. I always want to learn more about my systems so he and I worked the problem together. At first he thought it was a TXV part then the pressures were low, he checked for a leak. Then added R22. Still the problem persisted. Then we got to banging on the value and saw the pressures fluctuate and knew the part was ad. He will finish up on Sat. Hopefully that will be the fix. I will say, there parts and service costs are very high compared to others but time will. Soon tell if it worth the cost.

You know that feeling where you wonder if you were taken advantage of? This is the exact feeling that I had when Plumbline Services left my home. Without knowing anything about this company, I called because I had a coupon for them. The company agreed to come out and inspect the problem for free which gave me a good first impression of the company. The plumber that came out to our house quickly turned that good impression into bad one. After inspection, he pulled out the mysterious "book" and gave us an outrageous price with quite a few mark ups. They offered me a slightly lower price if I joined and paid their membership fees. After I saw this price, I decided it was too high and politely declined service. The plumber became rude at that point by making comments that made me sound like a cheapskate. After he left, I called his boss who offered me a slight discount. I said that I would talk with my partner and call him back to let him know. My partner and I were talking when the door bell rang. It was the plumber who said he got a call to return. At that point, we decided to let him perform the service needed. All the while, he was making comments under his breath not to mention that he smelled like cigarettes. When it came time to pay, I was presented with a bill with more markups. Since the service was done and I wanted the plumber out of my home, I handed him my credit card along with the coupon (the reason I initially called them). He looked at the coupon and said he wasn't going to accept this. He then called his boss and despite me being across the table from him, proceeded to talk rudely about me. He got off the phone and said he was right and they would not accept the coupon because they did the inspection for free. Weeks after this service, we realized that the father of one of our good friends works for a plumbing company. When I told him about what happened, he confirmed that we were indeed over charged. This was my experience with Plumbline Services. Would I use them again? NO! Would I recommend them to anyone? NO! My guess is that this company does not rely on repeat business or referrals.

Matt and Mike showed up on time after a phone call in the morning. The were both professional cleaning up after themselves and making sure not to track dirt in from out side. The pricing was upfront so there were no surprise charges after the service was completed. The workmanship of the replacement valve was top notch and Mike even anchored the water line down to make it more stable. Well done and will use Plumbline again.

Overall, I would not call them again due to the manner in which they attempted to upsell us in the field. The pricing is the primary reason I am giving them low marks in terms of professionalism. This is not so much of an issue with the plumber as he was only doing his job, but with the overall character of the company leadership and management that would allow this to happen. I have noticed at least one other review of Plumbline on Angie's list that had the same experience that we did.

I've used Plumb Line before for the same sink and was as pleased with the service that I received then as I was today...I will definitely keep using them...I'm sure I'll clog the sink again!

The customer service representative - Adam was very professional and helpful. The service call was scheduled at a time that worked well with my schedule so I didn't have to take off work. Dimitri arrived shortly after the start of the 3:00 to 5:00 window I was given. He assessed the problem with my furnace. He thoughly explained the costs involved before proceeding. I OK'd the work and he went to a supply house to get the part. During the time he was gone, I even got a call from customer service telling me when Dimitri would return (exceptional customer service). He returned promptly and installed the new part in a very timely manner. To my relief, I had heat and did not have to stay in a hotel as I had expected. I couldn't be happier with the service I received from Plumbline Services.

Plumbline was able to dispatch Matt Thomas with 30 minutes of my initial call for service. Matt arrived and went right to work. He initially provided me an estimate. However as he was able to get deeper into trouble shooting the problem he presented a final price to me for my approval prior to proceeding with any work. It was impressive that he provided multiple repair options at different prices before the work commenced. This gave me a great comfort level knowing what I was to encounter before it occurred. After completing the electrical repairs Matt also inspected my furnace and water heater primarily to enter them into Plumbline's record for the quarterly maintenance that I purchased. My next door neighbor was present for much of the critical electrical work that was done, and he confirmed Matt's assessment that I could have lost my home to fire considering the seriousness of this problem. Matt also provided me with useful information such as advising me that I had reduced the risk of fire when I converted from incandescent bulbs to florescent tubes. Overall I am very grateful for the timely service, as who could know when the fire could have started.