Plumbline Services

The "tuneup" consisted of looking at my AC. There was no tuneup involved. Zach said my AC needed cleaning which would cost $249 unless I wanted to sign up for their annual maintenance plan which was $198. I chose the latter and had the cleaning done. He also said the furnace needed to be cleaned and the shutoff valve replaced because it isn't up to today's code. That would cost almost $1000. I declined that. I called Matt at PlumbLine and told him I considered the ad deceptive. He argued that it wasn't and said he'd before never received a complaint about it. If I can't trust a tuneup to be a tuneup, I can't trust them for anything else.

Bad. I called them because they claim to be 24/7. When I first called, the clerk told me somebody would call me in half an hour. One hour passed and nobody called me, so I called them and I got transferred to another person who told me they had nobody available. Not a very good experience.

It went great. Carson the tech did a tune up for both my A/C and furnace for the season. The only issue I had is that his office called at noon and asked if he could come at 1 pm because of a cancellation and I said sure. He didn't show up till 1:45 pm.

We are on an annual plan. One person comes out to complete the service.

AC person told me compressor was going and would need to get new AC for a ridiculous amount. Went to use AC and wasn't working, had 4 days straight of 90's. Come to find out he had unplugged compressor. Now I'm really concerned about the cleaning of the main sewer line and if what I was told was correct or false. What did that slime really mean?

I have been pleased with Plumbline. They provide coupons for tune ups for furnace and air conditioner. The have always been very responsive.

It went very, very well. GREAT service.

..........................................................................

Plumbline came the next day after I called them and both units were installed two days later. The install went perfectly. A piece of insulation came loose in the furnace and blocked the airflow. Plumbline was there the next day and the Tech fixed the problem This system is so efficient my utility bills went down 40%.

Plumbline quoted $8,850, service was performed the next day. I was assured much of the work was covered under insurance (it wasn't), and they would assist in negotiating with the insurance company (they didn't). Insurance ended up paying $1100 instead of $7000 and the 'help' negotiating was an iPhone picture of a hand written bill. Work was good, but don't let work start until settlement is negotiated with the insurance company in writing, once you pay out of pocket you're done.

Actual crew was great, work got done in one afternoon, handled everything. I made a mistake paying up front though, because once the job was done they stopped responding to phone calls and text messages. Insurance company wants more info, which Lee promised to provide, but a week has passed with no response.

Received prompt calls and was able to get same morning service. Tyler was very helpful and knowledgeable. Noticed some other corrosion that he gave me an estimate on but without high pressure to make the sale. He fixed the pipe that was broken promptly and gave me advice on some other options to prepare me for future needs. Overall very helpful.

The man was very thorough, knowledgeable and went through every bit of information with me.

I thought my pilot light was out on my water heater because we were gone for two months. When we got our gas bill, there was no gas. So they came to the house and said, "I'm sorry, your pilot light is not out" and they left and didn't bill us.

Plumbline was okay. I have nothing to compare but as far as I know, they were great.

Called a week prior to make an appointment to have our front light fixed. An hour before the service window, I received a call telling me they had to cancel the appointment because the technician was working on another job. Needless to say I was not happy given the fact that I had to make arrangements to take time off from work to be here for the job.

After calling to cancel/reschedule (literally) several times, the estimate was for $800 (each) to "rebuild" two running toilets. We ended up spending the weekend figuring it out for ourselves. We aren't very handy, so it took us about 12 hours to learn how to do it, run to the hardware store a few times and replace the mechanisms in both tanks. It should have taken a competent plumber a couple hours to do the job. My wife felt like Plumbline was trying to take advantage of her.

I will never use them again. They're horrible. They put it in on a Friday. That night, I went to turn my heater on because during the day it wasn't cold enough, but at night, temperatures dipped. I turned my heater on and the upstairs unit didn't work at all. So I called them the next day and I'm like, "Hey, my heater didn't go on." They were like, "Well we're going to have to charge you for a Saturday call." I said, "But you were just here yesterday." They took out the old filters, but they put in brand new air purifiers that are whole home ones. I said, "You touched it yesterday and now it's not working. Can you come out?" So they came out and they brought a part to me that they got off my heater unit. They said, "Do you see this part?" I said, "Yeah," and they said it was burnt out. I said, "Well, how did that happen?" They were like, "Well, you're not supposed to touch it." I'm like, "I didn't touch it. You guys were up there." It was like an igniter or something like that. I said, "Well, I didn't touch it. Obviously, I'm not going to go touch my heaters. Your guys were here yesterday. I don't understand how this broke." They charged me time and a half because it was a Saturday and then they charged me for the part as well. They completely took advantage of me and I just had spent $3500 on two Trane whole home units because I have two units in my house and I put in air purifiers on both units. So it was about $3500 and then they charged me time and a half on a Saturday. They were horrible. I think they broke it, to be honest. It was ridiculous. My neighbor used them just a couple of months ago. I saw Plumbline outside of their house. I called them up and I said, "You're not using them, are you?" He said, "I just signed a contract. My heater is going out and I needed it to be replaced." I'm like, "They're horrible. Good luck." Sure enough, my neighbor had the poorest experience with them. They flooded their basement. He was like, "You're right." They came out and they had to replace the whole heater unit again. They were on Fox 31 Heidi Hemmat Challenge for heaters and they were the ones that were dishonest and failed. It's on Fox 31 news. It's really bad. I tell people don't go use them. Then they told me I needed all this other work. They said I needed two air conditioner condensers. 2003 is when they were put in and they were like, "They're rusting, they're leaking." When Plumbline came out to put in my air purifiers, they told me about the condensers because they looked over the system. After they came on that Saturday I was super mad because they charged me to come out, they fixed a part that I don't think coincidentally went out and then they told me I need all this other work. So I called Sensible Heating out and I said, "Hey, can you guys give me a second opinion," and I told them what Plumbline had recommended and they went through Plumbline's list and they were like, "You don't need anything." So, after that, I stuck with Sensible Heating. They were responsive, they came out to rip me off more. They were punctual.

He did a good job but it cost to much I needed a few plumbing things done. The front outside faucet was leaking, the toilet wouldn't stay bolted down, needed a ball valve installed and prv valve installed. When he told me the price I only had the outside faucet replaced I wish I would have checked around I paid 3 times what I should have for that work. They are high priced paid $487.28 when I should have paid between $100-$150. I am glad I didn't have him fix anything else.

$301 to install a garbage dispoal that I purchased. It took them only 10 mins to install. When I spoke with the manager of the company all I got were excuses for the cost. Eventurally I was reinmurst $100. I have used this company before in the past and was satisfied with the service but I felt this was a large overcharge for the amount of time & effort doing the work

I don't think I've experienced any company with better employees than Plumbline. Staff is polite experienced,and will bend over backwards to make sure the work is done right. Perfect? No, but almost.

Plumbline rep arrived on time and provided quote for doing the work. Quote for adding a 220V outlet to garage and new breakers in my box was $2300. When I asked why it was so high the contractor said beaus I have to run the conduit outside. I asked if this was labor or materials and he said it was just because he had to run the conduit outside, no further explanation. I asked if this included the 15% I'm supposed to get as a Plumbline subscriber and he said, "uh, yeah." I got a quote from JM electric a few days later for $750 and they did the job promptly and professionally. Very poor performance from Plumbline and I will not call on the again for their services. They are mainly listed as plumbing and heating but also advertise electrical.

Nice E-mailed & telephone reminders of the appointment & when the technician was headed my way as well as receipts & what not. The guy that showed up was nice & professional. After determining things weren't still backing up, we went over the options, costs & probable causes of the problem that no-longer existed. Decided to have them snake things anyway as he was already here & it would only be a couple bucks more. 30 day warranty on the work, so if the problem shows back up within a month they will be back to try again (hopefully it will stay broken in that case). The bad: My dog spent the whole time barking at the picture of the Plumbline guy on the side of his van. :-p

Bob Moran the technician came out on Friday and gave me a great quote and offered to install it the next day which was a Saturday. Bob was very professional at all times. I was impressed he even balanced the new fan. He cleaned up everything including taking away the old ceiling fan. I also appreciated the fact he was very nice to my 3 dogs. I most definitely will use Plumbline Services again whenever necessary.Thanks Bob. You deserve a pat on the back. Job well done.

I discovered on a Sunday afternoon that the sump pump had failed after epic amounts of spring rain, so I had some standing water in the crawl space underneath my engineered basement. I called Plumbline for emergency service (other service providers either didn't respond or could not be there until 48 hours later), and Jason was there within the hour. He gave me a quote for replacing the sump pump and adding a new exhaust pipe outdoors to provide better drainage. The quote seemed a bit high, but I had little choice on a Sunday night and it was an emergency call, which included the added charge for after-hours work. Jason was fast, friendly, and professional, and had the new pump working within an hour. I would recommend their use again, although in a non-emergency situation I may do more price comparisons.