Plumbline Services

Called Plumbline, they had a service professional in within 4 hrs. Man was very professional and courteous. The lady that scheduled the visit did not tell me that it was fixed pricing and is based on a list of pre determined services. This ended up in me having a longer discussion with the service professional that showed up regarding the cost of the job. Once we had settled on a price everything went perfect after that. Work was done quickly and professionally. The final work looked clean and perfect. He took great care to make sure the pipes were all lined up properly and the joints were good and clean.

Excellent. Jeff checked the main pipes and determined that the clog was limited to the kitchen drain. He had the clog cleared and the garbage disposal running again within 15 minutes. Before beginning work though, he asked about any other slow running drains and I told him our bathroom shower drain was hardly moving water. He looked at it and determined it was primarily a hair clog. He showed me how to remove the stopper and how to use needle nose pliers to remove hair from the drain. After he finished the kitchen drain, he tagged all the water shutoff valves in the house so I would know where to go to turn off the water in an emergency. He also checked the house water pressure and determined that it was on the low side so he increased the water pressure to the house, which has improved water flow overall, particularly in the shower. Our sprinkler system has not worked for the past year, so I asked him to look at the outdoor plumbing section. That section turned out to be completely broken and needs a total replacement, for which he gave us a bid. The bid to replace the sprinkler section seemed high ($600), but the value we got for that day's work ($183 minus a $25 coupon) was outstanding. We hired Plumbline knowing that they might be somewhat higher priced, but we feel the value was worth it.

They were very helpful and timely and their pricing was competitive.

New faucet was installed but, installer unable to connect stopper to make it work. Clean and very careful with our carpet and area where worked, but price was too high in our view.

We noticed a sewer backup in our basement at about 8pm on Friday. Called Plumbline immediately. Since it didn't seem to be spreading, we told them to come out the next day. He was there at 9 am. The work proceeded as described above, and there were no special Saturday rates. Here's where it gets interesting, though. When he put the camera down our sewer line, he determined that it has a couple of spots where water gathers, and it needs to be replaced. This is an enormous job, requiring a 9' deep trench to be dug across our front yard, and potentially jackhammering the basement floor. If all of that is required, they told us it would be $9,300. I have gotten bids since then for the same work that were almost $3,000 less, but they can't get out here for 2 or 3 weeks. Moral of the story: if you need a job done right away, Plumbline is a good call. They are very responsive and will do high quality work. If you have time to get some estimates and can wait, you might want to shop around.

Plumb Line answered the phone (no machine!) and said they could come the next morning between 8:30 and noon. We had an overnite snowstorm, I figured they might run a little late, but the gal called at 8:15, said the plumber was on the way and to expect him in an hour. Doug Hammond arrived at 9:15, put on his protective booties and came in, assessed the problem,explained the solution and the fee, I approved the work and he had it fixed in no time. He asked if I had any other plumbing related concerns in the rest of the house, I did, he looked at them and offered advice and his professional opinion. He was very knowledgeable, kind and efficient. He explained the work he needed to do, did it and then explained the warranty on the work he had just done. It was a pleasure doing business with him. Doug left and 20 minutes later I got a follow up call from the dispatch gal asking if I was satisfied with the work! I recommend this company to Angie's List and everyone in the Denver Metro area!

They came out the same day I called. They had good ratings on Angie's List. I got bids for several other items but I thought the bids were way too high, so didn't do all the work I wanted and got an estimate for. During the work time, the service man told me that a valve was broken and needed to be replaced. When I really pressed him, he got it working and said he'd made a mistake. I think he was trying to get extra work and put one over on me. They charged $180 to drain my water heater, and I later realized that all he did was hook up a hose to it, drain and flush it. I basically feel they overcharged me for everything. I ordered the work done because the guy was there and I needed it done. I will not use them again because of the rip off factor.

After a pipe broke on the outside of our house in the middle of the night, they were able to send a professional out within an hour to take a look. The plumber gave a thorough estimate and explained everything well. They did the work the next business day and were professional, quick and again thorough. They fixed the pipe on the inside and outside of the house, handled the excavation outside. We were very pleased with the service we received.

COMPETENT BUT RIDICULOUSLY EXPENSIVE. Plumbline was very prompt in coming to my house on a Saturday night. When I called, I was advised there would be a minimum of $125 trip charge. I agreed. The technician was pleasant and competent, and quickly isolated the problem to a blown fuse and a cracked igniter. By that time, it was too late to call anyone else. The tech then presented the costs for the job--$294 for the cracked igniter and $160 for the blown fuse, plus the $125 trip charge. The tech had no flexibility on pricing--Plumbline techs carry a "book" which lists a flat rate for each repair they do. The charge of $160 for the blown fuse--a part costing no more than a dollar or two and taking less than 5 minutes to diagnose and repair, was absurd. I called Plumbline to complain and they agreed to reduce the cost of the job by $60--not adequate in my view. Including the service call fee, I figured I spent about $450 labor charge for less than an hour's work by their tech.

***Electrical cat.*** I thought I was going to have a fire start and they came out quickly to address the issue. They showed great concern for us before and during the work making sure we did certain things to keep the house warm while the power was off. I would use this company again if needed and would recommend them to others.

The receptionist answering the call thought she had hung up on me, but she had not. I heard her proceed to call a service technician, and tell him that she had done all she could do to convince me to put it off until Monday, that she thought I had too many beers to drink (? I don't drink??), they laughed about whether I knew I could run an extension cord out to the refrigerator, etc., etc., etc. I called them back and told them I would find another electrician. I would not recommend these clowns if they were the last electricians in Denver.

I think they do great work. Over the 2 year period that we have used them, their technicians have always been courteous and friendly. My 4 year old son follows them around and they take the time to talk with him. They are always punctual. They clean up any messes thoroughly. They offer a membership that provides discounts on future services.

I was amazed at how expensive they were. The gentleman that came out was very professional and did arrive on time, but I was appalled when they came back with the estimates. I would certainly not use them. I ended up farming out the jobs to maintenance people I knew and didnt spend anywhere near as much money.

Plumbline did a good job. Like the updates and honesty.

Overall, Plumbline was punctual, professional, thorough and had the right equipment to the job. However, they are the highest price plumber I have ever used. Seemed like every little thing cost money, although, they did explain the charges before doing any of the work. These guys are the "Lexus" of plumbers.....if the price was a little better, I would have given them an overall rating of an "A". But the "B" was for the cost. Very nice people and cleaned up very well after the job.

Overall, their work is of high quality. They are very professional and thorough. The work they performed solved the problem I had and I would use them again.

Plumbline did an awesome job but they were a bit pricey. They answered all of my questions and were knowledgeable and friendly. The man who came to do the work was dressed neatly and cleaned up well after he was finished working.

I didnt like what they did to our house because they did things that they didnt need to do. Then they charged us a great deal of money for something that wasnt necessary.

They were pretty good and responded to me quickly. They were very flexible and professional, but their price seemed to go too high based on some problems that came up.

Again, these 2 gentleman came out in the pouring rain (I guess I have a thing with rain and snow) and were kind, professional and very well educated in their field. Dallas was the formans name, and I apologize but his apprentice name has escaped my memory. They showed up and educated me about the grease trap (I am from Houston, TX, so it looked at first to me like a septic tank) and when and why it was used, and also that it should have been bypassed and correctly filled in many years ago. They quickley replaced the 4" pipe from that particular T (kitchen sink drain that Td into main sewer for rest of house) and got their snake out, told me to run the sink and bath tub-I quickly did dishes and flushed the toilets while plumbers where here since everydish in the house was dirty and toilets full due to not being able to use any water due to break in pipe. Our joy was quickly dampened as if the rain put out our fire-the snake came out in a big sink hole-stopped due to no more cash.

It went well. The technician was skilled and fixed all items.

Appt was easy; they called before coming; explained work to be done; competed work quickly; and absorbed trip charge.

They showed up at the wrong time, which made me leave work. They installed all products. The plumber left without fixing the leaky pipes, which weren't leaking before. After the plumber left, the faucet was dripping and hard to turn from right to left. We have been playing phone tag on and off, and he has returned 2 of my calls. I called other plumbing companies, which told me that it should have only cost $410-$450 for that job. I believe that they priced gouged.

Electrician, Kent, on time, wore "booties" to protect carpeting from snow, finished the job in a timely manner.

The Electrician named Rob was there when they said he would be. He listened well to what I had to say about repairs that needed to be done. He wrote all of it down, and then went over all of it with me, so that I had a good understanding of what was to be done. He told me the costs right away, so that I had the choice to continue or not. I was very pleased with the work done, and shall certainly be ringing again should I need their help. This Company works not only on electrical problems, but plumbing, heating and air conditioning. I found them in the Yellow Pages of the Highland Ranch telephone book.