Go Green Clean

They were prompt on getting back to me and giving me an estimate.  I was very specific with what I wanted done and did a thorough walk through with the owner and the two people who came to do the cleaning.  The house had been under construction for a couple of months so it was pretty evident what needed to be done.  I left for a few hours to go do errands and when I came home they were already gone.  When I looked around I found that the floors were worse than when they arrived, the walls, trim, shutters and many other surfaces were far from clean.  They had missed a lot of spots and clearly didn't take their time or use a wet rag.  We have white trim and dark walls so everything is evident.  When I called she apologized and sent someone back that night.  He admitted that he didn't even vacuum the floors because he was afraid it would scrape.  I told them when I did a walk through that the floors were durable and I have vacuumed them several times in the construction process.  Because they are dark hand scraped floors he just pushed the construction dust into the crevices.  I pointed out several places that were missed on several different surfaces, I was actually embarrassed and felt bad about doing this but I felt that the job should have been better and they should have spent more time here.  He redid the floors, still only using water.  Again, when I did the walk through with them I told them to use green products either they could supply or I would.  After he left the floor still had a construction film on it.  I spent two hours cleaning the floors again myself, with a green product that did a wonderful job.  I sent her an email telling her that I was dissatisfied and felt bad but I didn't think the job was performed the way it should have been.  She offered to come back and do a full cleaning.  I told her I wasn't interested in them cleaning my house again and requested a refund.  A month went by and I hadn't heard back from her so I sent her another email and she told me that she was taken back by my request and didn't know how to answer me but that she would not give me a refund.  Not great business practices as far as I'm concerned.