Done Plumbing & Heating

Like some of the other reviews this company once had a 5 star review from me. Once they get you in and you buy the membership they don’t care. We scheduled an appointment for Monday morning. I moved things around so that we could make it work. I get a call late Sunday saying they won’t be able to make it with zero explanation. We rescheduled for the next day from 9-11 and again I move things around to accommodate them. Tuesday morning I get a text saying they can’t come until noon. I called to ask why and again there was no explanation except they were sorry. Noon comes and goes and no one shows up to my house. Finally at 3 pm I get a call that they can try to send someone. Because I had moved everything to the afternoon so they could come in the morning that didn’t work. I was also told I would be getting a call from a manager to discuss what had happened and no one ever called me. Don’t be fooled by this company. They don’t care about you or the issues you may be having with your home. They just want your money. You think a company you are a member with and just paid $2500 less than a month ago for other work would care about their customers more than this company does. DO NOT TRUST THIS COMPANY!!!

Very poor, we had an appointment and they simply canceled so they could charge more for a emergency call. Even though we had a leak with our situation. I would not recommend them for any household need they do not care about the customer and would not fix the issue for any reason. I tell everyone i know and more not to call Done plumbing cause you will regret it

He was fine and on-time for the estimate appointment.

Wonderful and Polite Dj and Cason were great.

His prices were competitive. He did the job quickly; however, he did not get rid of the water heater.

I think their expertise is with plumbing. They do a fantastic job. I don't think they are that good with hot water heater. Maybe regular furnaces they are fine, but not with the problem with hot water heaters. They done great work for me with plumbing. Heating I wasn't happy with it. Hot water heating in my home, and the technicians aren't train well enough in that heating. Maybe forced air furnace that are great with, I don't know. They didn't fix the problem. I assume price is about norm for service, but I am not sure. Well it didn't work, so not very good. They came right out, and did the job. They were right on time, no problems. They did what they did. They were very professional. For plumbing, not heating.

Great work, they worked around the clock to get it in, but a bit pricey.

It went great. The quote was very fair and the work was quick and efficient. Very impressed with Done Plumbing and its workers.

Since we're busy and have kids we decided to have Done Plumbing replace our water heater. The guys were nice and prompt, did a good job installing and updating main valve and exhaust system. However they made a welding mistake with the valve and had to come back to fix a leak. The next summer our sewer line was backed up and in bad shape. Done inspected it and we had to be scheduled almost 2 months out for the repair. The guys got right to work and got the job finished in a about a week. However the issue got worse as they went further out and the price kept going up. They cut us a bit of a break on excavation but the cost jumped up $2,000 for having to break the sidewalk down. But the problems I had with them occured after the instillation. It took them about 2 weeks to lay sod to fix the yard. Then they weren't too careful watching out for our irrigation system and destroyed a good chunk of it. Then they tried to have their laborers rewire it but they had no idea what they were doing and the whole sprinkler system became inoperable. They eventually agreed to have my sprinkler guy fix everything. He came out, had to repair several leaks and rewire the system. Done said they would cover it but then jerked my sprinkler guy around and didn't pay him for several months. Because of their mistakes, careless approach and for being so unprofessional with my sprinkler guy, I wouldn't recommend them for anything.

We have used them a few times, and they have done very well. They have arrived on time, and they have done a very good job. They are not doing anything wrong, but I think they could do better. I think there are times when they could do better, and some of their people who I have only seen once have wanted to sell us equipment and we didn't need it. They weren't obnoxious about it, but they were more than nudging in that direction. I wasn't buying into that. They could do better if they came in and said that your equipment is working fine, but it is getting old, so you may need to replace it in the future, instead of you need to replace it very soon. They are expensive. They do very good work when they do it.

I just installed granite counter top in my kitchen and needed to have the plumbing reconnected. I called Done Plumbing and Heating to get an estimate. They refused to give me a quote over the phone- bad sign! THey came out and charged me a $39 fee trip which they were up front about. The estimate to fix the job was $2,000! The job should cost $225 (what i paid someone else later that week). The person on the phone said they cant give me a quote without looking at it but the person at my house just plugged it into a i-Pad to generate a quote! I paid the service man the $39 with my credit card. A month later I got a bill trying to charge me again!! When I called to dispute it they were very rude and said they didn't have a payment from me. I paid the service again knowing full well I'm paying twice and being ripped off. Today, I received that check back in the mail saying its already been paid. WORST COMPANY! I WOULD NEVER RECOMMEND THEM TO ANYONE!!!

I had a tiny leak at a reverse osmosis water filter connection at the hot water tank in the basement . A mist actually. Done plumbing came the day after I called. Plumber was told I had a leak under the sink. It was asked what the cost to remove the filter altogether would be. I was given a price of over $400. We had a coupon from the phone book and another discount the plumber said we could use which got the price down to $317 with tax. I was stuck and the leak had to be taken care of. The plumber said it would take about an hour and a half to do the job. I said ok if it's that big a job then I thought the $317 was worth the plumbers time. I had to leave the house but my wife called me and said he was gone in less than 30 minutes. I would never have paid that much money for a 30 minute job. They don't charge by the hour they charge by the job. So they can tell you it will take 90 minutes so you'll pay for a big job and be done in 30. I called the office immediately and was told a manager would call me the next day. He called me 2 days later and didn't really care that I felt I overpaid. Said I was entitled to my opinion. Well here is my opinion of Done Plumbing and Heating. Don't use them. Just my opinion.

I was not pleased with their service and I thought they were very expensive. I thought that they did not inform me about the new technology and the options for what I wanted to do so I did not invite them back. I found them while they were working on a new home in my neighborhood. In terms of solving a problem they gave me one option/one estimate rather than a thoughtful solution.

I called the company on Aug. 11, 2014, and told them that at least two faucet in my house needed to be replaced. They told me that a technician would come to my house on the following day and give me an estimate, and that the estimate would cost $39.00. The technician came as promised and after seeing two of the four faucets that I wanted to replace, said that it would cost about $1,000 to replace the two. When I asked him why the price was so high, he said that the price for one faucet was $250 (I later found at the hardware store that the price for the same product was only $50). I agreed and he started to work. After finishing the first one he said that he had only one faucet, and that he had to go to their warehouse to get another one. He returned after half an hour and completed the work.

I would not recommend them to anybody. They wanted a fuse and wouldn't want to give me a ball part figure to put to fix a gallon of hot water tank gas. It's kind of desperate to get hot water tank gas and so I got them out and everything else, they charged me $2100 for that water tank and I thought it about to be $1300 or less. They charged 2100 and then they turned around and said, "We will give you a discount if you join our club and that was $14 a month". I felt that they over charged me for about $600. I called them, talked about them and the manager, owner of the company, I told them and they said, "You have to sign the papers" so that's tough. They called me and they'd get me a permit and have it inspected and two months later, they still haven't got the permit. I called them at the county to tell me and said I haven't applied for one and so I wondered. I called them and told them about it and said they have a problem with when they applied for the permit, it's kind if based on how much they charged and they thought the value of work was $1350. Now, I'm on the process of just doing this and I got to call the county down and ask them how they go permit at because they got to put the figure that they charged for $2100 and $1350 in pay list how much they give the permits based on how much they charged you for the work. They didn't even want to apply the permit because that cost $50 for the permit and $1350 the value they put on the permit but they charged me $2100 which would have made it $69 for the permit. So, the total value of the work is $1350 but they charged me with $2100, I'll never use them again.

DON'T HIRE THIS COMPANY. They seem good, until you actually have them do something. They take 10x longer than necessary doing whatever it is that needs to be done and charge you a ton for a bad job. The plumbers: I had a plumber out and everything seemed to go fine, but after he left I noticed the faucet he installed was very loose on the sink and the sink wasn't working at all anymore. The second plumber came out and attached a bracket to the faucet that the first plumber had removed from the faucet, telling me it was unnecessary. He then charged me $50 for it... and installed it wrong so that when I tried to pull the spray hose out, it would not budge because it was wedged in the poorly installed bracket. While checking the hose for a clog, he removed the 'flow restrictor' saying that it wasn't necessary. And since then the faucet squeaks every time you shut it off. But none of these things were covered by their guarantee because I didn't buy the faucet through them. So $1000 bill later, I still have a squeaky faucet. Also, while the first plumber was checking the drains in the upstairs, water showed up on the floor of the basement bathroom. He said it was because of the shut-off valve on that toilet and proceeded to replace it. Actually, the main drain was clogged up from the house sitting vacant and a Roto-Rooter guy from a different company actually fixed the problem. In summary, I was thieved from and charged to replace the stolen parts; I was sold services that didn't properly address or fix the actual problem. All this took 3 visits, over $1000, and SEVERAL hours during each visit to 'complete'. The furnace guy: The furnace was put out of service by a guy from Xcel Energy, and hazarded tagged. The hazard tag clearly reads that it is illegal for the furnace to be hooked back up until it is properly serviced and inspected. I handed this directly to the furnace guy, and explained it to him. I said I needed it fixed or a quote for a new one. He proceeded to start working on the furnace. When I came back to check on him, he had hooked up the furnace and turned it on! Exactly what he was not supposed to do! Flames billowed out of the furnace and could have set the house on fire! After it was again properly shut off, he quoted me for a new furnace that was 50,000 BTU larger than the house needs (I got 4 other quotes from Angie's "A" service providers, and all of them told me this). On top of acting illegally and quoting me on an absurdly large unit, his bill had the grammar and spelling of a 5-year-old, and my name was written wrong even after I spelled it out to him. Also, the quote was over 2x more expensive than any of the other Angie's A list quotes (from competent people). In summary, the guy acted illegally, was completely incompetent, and gave me an extremely expensive quote for an inappropriate unit. I repeat--DON'T HIRE THIS COMPANY. A waste of time and money! You can't trust what they say!

I was out of town in November and my wife called Done Plumbing and Heating (DPH) because the furnace was not working. DPH, replaced the ignitor and the furnace was working. I was unhappy with their price ($350), but since I was out of town, there was not much I could do about it. In April 2013, the furnace started having problems again. I looked at the ignitor and found that DPH had installed a generic ignitor and not the factory part. The ignitor that they installed was very small compared to the original. I was able to get the Factory part and called DPH. DPH came to check the furnace and did install the factory part. Unfortunately, that did not fix the problem. DPH charged me an additional $250 and determined that the system board was most likely the cause and now I need a new furnace. I am fairly sure that DPH caused the problem with the system board by not installing factory parts in my furnace. I would never consider using their services in the future. If you are having problems with your furnace or AC and use DPH, make sure that they are using factory authorized parts and not their generic parts that they have on hand. The part coming out of your system should look like the part going in. I was unable to make sure of this and they took advantage of my wifes lack of knowledge.

Done was very responsive and the workers were very professional and polite. They explained every step they were doing and took time to show us how to care for the new unit. They hauled away the old unit.

It went ok. They covered the cost of the service as well as the heater.

Completely satisfied with the service provided, very professional and thorough, explains all our options, along with future options, and recommendations. The FREE camera inspection of our sewer line, done the following day, confirmed our suspicions, on what needed to be done, but also assured us that other th an that problem, the general overall condition of the main sewer pipe was NOT as bad as we had suspected, and they confirmed that the pipe was concrete, NOT clay as we had suspected (old house) which was a good thing. Highly recommend them to anyone

The technician was extremely knowledgeable and professional. He arrived about 30 minutes late for the appointment but we were called and advised he would be running a little late. We are a preferred customer so we got 15% off (hard to believe). We were given an estimate of $547 so we paid this amount but the technician first asked for $650 and we had to dig out the estimate. The work was done in less than 45 minutes so needless to say we feel we were overcharged. The shower and toilet work fine but the materials were inexpensive and the hourly rate when you work it out was much too high.

I cant say enough about these guys. They are great. They are honest, which I appreciate. I would highly recommend them to others.

They were just outrageous, I had to pay $39 for them to come out and they do come out promptly and I can see why. They write the estimate right there on the spot and if you go ahead with the job, they deduct that from the total, it just didn't make any sense, even if I just called a company called Gas Connection and they're pretty good, they built their business the old fashion way and they were a little pricy, I thought they wanted a $150 but they did it a $228 job. The estimate was only $39 to come out and figure how much it's going to cost, he quoted me a price to do the job of $328. I sent him on his way and I gave him the check and I said "Please just leave and I will not take you off my call list". They just insulted my intelligence like coming out and as far as I'm concerned they might have just well said it's a thousand dollars on how outrageous their estimate was. I would never call them again and I don't care if they were given 5 stars on Angie's List. The guy I wouldn't say it was completely respectful because when I finally told him he's outrageous, and he said "How much would you pay?" and I don't think that's very appropriate either. The guy was fairly decent. I would never use them and I would never call them.

It went excellent. They were on time and did a great job of explaining what they were going to do. After the service was completed, they cleaned up well.

I already knew the problem, cause originally I had call the water company cause my water bill double in one month. The service person was on time, and quoted a price of $350 to rebuild the inside of the reserved tank of a toilet. The toilet only cost $79 in 2011. (Which I told him). I purchase 2 at the time the other one is still working fine. I believe this person to be greedy. I would have felt better if he would have told be to buy another toilet. I paid the service fee $39, I never call Done again.