Pacific Rain Gutter

My name is Rick Fodor, I’m 75 years old and since claimbing is not anymore one of my favorite past time, this spring I decided to cover/protect my gutters so I don’t need to clean them every fall. By searching the Internet I found good references for the LeafFilter Gutter Protection system and their “Manufacturer’s lifetime, money back, no clog guarantee”, their BBB “A” rating, Angies List and being #1 professionally installed gutter protection (their claim) were good indicators of their professionality. Unfortunately I was wrong, advertised guarantees and real guarantees are be different. Please find below the short version of my story. On 3/3/18 the LeafFilter Company installed the gutter protection screen on my front gutter. I was thinking if it will work, I will install it around the whole house. A few days later it was raining, and at least in 2 places the water was overflowing the gutter. In one point it was really bad, lot worst than before the screens were installed. Called 3x and called with their secretary and wrote 3 e-mails with the complaint but I got no response within 10 days. Since nobody returned my calls, I filed a complaint with the Sacramento BBB (#12798816) and I asked my money back, as the guarantee mentioned it. Next day I was called and started to negotiate not to return my payment because they didn’t know if the gutter was filled or not. Didn’t make sense, because it was overflowing. Anyhow I accepted they send somebody to fix it. On 4/24/18 Somebody came, took off a piece of screen and it had some dirt on it. I was told that is the cause of the overflow. The technician cleaned it, mounted in place. When I sprinkled with water it overflow as initially. The technician didn’t know what was the problem so he called his foreman. He was told the foreman forgot to give him a piece that he needs to install. So basically he just wasted my time. Anyhow we set another appointment for 5/1/18 between 10-11:00. Since he didn’t show up till 11:30 I called the National Manager in Ohio (Michael 614-226-1723) and left a message that I don’t have all the day to wait for his technician. Five minute later a technician was calling he had another work to do and will be late. I told him I’m, available till 13:00 if he can’t make it we need to reschedule the appointment. And we did it for 5/8/18 between 10-11:00. On Appointment on 5/8/18 between 10-11:00 the technician could not fix the problem. Wanted to install a splashguard visibile from street. Since my house is in an HOA community, deviations from the standard of the HOA are not allowed. On the other hand in the company’s leaflet they claimed a special screen to solve the gutter overflow, no splashguard was even mentioned. On 5/10/18. Called the company’s varranty office, and asked for my money back. Promised to be called back in a day or two. I called two more times, same promise, but nobody called. On 5/18/18 the manager from Ohio called, insisting to install a splash-guard. I didn’t agreed so he came-up with the idea of replacing the leaf-guard mesh with another one with faster down-flow. I agreed and he promised to do that. A technician installed the new mesh with larger wholes, but without any visible effect. By watering the roof with a standard garden hose, after 3-5 min. started to overflow the gutter. The manager from OHIO called again and wanted to set another appointment to see how to fix the problem. I told him that I was very forthcomig giving him 4 chances to fix the problem, but my time and my resources are limited. Since the LeafFilter is not working as promised I requested my money back again, but it was denied. My opinion is that LeafFilter company is not acting honestly, they do not deserve Angies List support and definitely I want my money back.