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Shasta Lake Floors
Designer Interior Lighting Plan, Laminate Countertops - Install, Laminate Countertops - Repair,
About us
Don't miss the best prices of the season on premium Mohawk Flooring products during the Mohawk Anniversary Sale from September 16 to October 31! Save up to $500 on Smart Strand Forever Clean carpets and select Armor Max Hardwoods. Don't forget to ask about special financing offers available during the sale. Stop by the store today and we will help you discover the perfect flooring for your home.
Business highlights
Emergency services offered
34 years of experience
Services we offer
Carpet, Design Assistance, Estimates, Hardwood, Installation, Laminate, Tile & Stone.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.58 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 13% | ||
| 0% | ||
| 13% | ||
| 25% |
Showing 1-8 of 8 reviews
Emily H.
Jan 2022
I’m going to make this short and to the point. Upon meeting the the owner he appeared to be honest and attentive to our customer requests. This many bad reviews doesn’t happen on accident! It all went bad when the work began and we realized the owner had not listened or taken notes on any of the requests we made- flooring facing the wrong way, the wrong baseboards, baseboards unfinished - nail holes only filled after a phone call and no touch up paint even though owner promised they would. Call someone else. Get a second opinion. There are so many other companies and individuals that want your business and are honest, respectful and are great at their trade!
Edna M.
Sep 2016
I'm wondering what the motivation is for this contact this late in the game If the owner took the time to add that comment "It's 2016 and we're still trying to correct things", then lets correct them.
Response from Shasta Lake Floors
"Since this customer has taken it upon themselves to use our names so freely we feel the need to do the same. [Member name removed] I must say has always been very nice to work with. Upon completion of the installation she praised the service and workmanship . Unfortunately, Mr. [Member Name] has been a challenge . We have done everything in our power to satisfy his demands. We have been back to the job multiple times, we have completely re-grouted the tile , we have replaced tiles that didn't need replaced. We were told each time the job looked great only to be called by Mr. [Member name removed] with a new complaint . We have been to the job many times and see nothing wrong with the workmanship. We have arranged for a well known flooring inspector to visit he home however, she was so uncomfortable with the reception she received she declined to visit the customers home. Mr. [Member name removed] has been verbally abusive with every employee in our establishment including myself . If there is not an inspector or an installer who his willing to take his abuse we blame him for any alleged issues he is not getting remedied . If Mr [Member name removed] is prepared to let things take there natural course and not be verbally abusive and threatening we are prepared to have a independent flooring inspector examine the installation. At Shasta Lake Floors we take great pride in our workmanship . We have installed tens of thousands of floors in our owners history. We are here for the long run and strive for perfection . However, like ever other reasonable business we feel no need to suffer the verbal abuse or physical threats some customers feel entitled to make. If we are to reach resolution an independent flooring inspector is the next step . This person MUST be un-interfered with and does not want any confrontation with the customer."
Kari K.
Sep 2016
They moved my furniture fairly quickly and was good about not scratching anything during the process. Also, they did a take up with my old carpet and replaced my baseboards. I needed this job done asap because I had family visiting and wanted it all done. I came in on a Thursday & they got someone to do the install that weekend! I loved how the laminate wood turned out in my living area. Happy with the fact their was no mess at the end.
Response from Shasta Lake Floors
"Dear Miss [Member name removed], We would like to thank you for using Shasta Lake Floors for your flooring needs. Your Care and Maintenance manuals are forthcoming. Should any issue arise please don't hesitate to call . Thank you once again, Pete"
Evelyn D.
Sep 2016
I was very impressed. They were polite and easy to work with.
Dan M.
Aug 2016
Shasta Lake Floors did an excellent job. The carpet looks and feels great. The hard part was making sure that all the rooms were emptied of furniture. This was my problem, not Shasta Lake Floors.
BRYAN F.
Nov 2015
unknown
Shannon H.
Jun 2014
unknown
Response from Shasta Lake Floors
"Dear Mrs. [member name removed], we thank you for the opportunity to provide your new floorcovering. By now you should have received your Care and Maintenance Manuals. Along with warranty info. If not please let us know. Thanks Again, Pete"
Sandi B.
Jun 2014
unknown
Licensing
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FAQ
Shasta Lake Floors is currently rated 3.5 overall out of 5.
Shasta Lake Floors accepts the following forms of payment: CreditCard
Yes, Shasta Lake Floors offers free project estimates.
No, Shasta Lake Floors does not offer eco-friendly accreditations.
No, Shasta Lake Floors does not offer a senior discount.
Yes, Shasta Lake Floors offers emergency services.
No, Shasta Lake Floors does not offer warranties.