Crystal Clear Home Corp

The ladies were very professional, went right to work, and cleaned very well. The cost is a tad bit high, but I am not used to California prices yet.

Excellent

N/A

They did an excellent job very kind and helpful

they were great, they missed a spot but came back to clean it.

This is a well-run company that extensively trains its employees. When a house cleaner I called quoted $275 for a one-hour clean of my 1200 ft sq condo, I called Home Advisor. Crystal charges $47/hr per person. To schedule me they had to alter their schedule, and I had to pay an extra hour's time for the travel. Three people showed on time, they were courteous and thorough, and the cost was $150 (excluding the travel fee). My wife likes the wood floor to be cleaned with a vinegar/water solution. This is how Crystal normally does this. I think the owner is very detail oriented: there's a form that has to be signed before work starts, and I was asked about 15 questions over the phone about my condo and its contents. After we had arranged the time, they called me to TELL me that they had to come an hour earlier due to a cancellation. I was sick and had scheduled a doctor's appointment and I told them I might not be able to make it back at the new time. The receptionist told me that she would have to charge a cancellation fee if I couldn't keep the appointment at the earlier time-a time to which I had never agreed. I explained to her that THEY, not I, had changed the time and that, if I couldn't make it in time, there would be no "cancellation fee" paid by me. She hummed and hawed and said the standard, "I just work here." As it turned out, I felt better and cancelled the doctor's appointment. I don't know if they actually would have charged this fee; of course, it would have been totally inappropriate it they had.(That's why only 4 stars for "customer service") If the service hadn't been perfect, after this runaround, I would have quickly placed Crystal in the round file. The workers were great, and they did a most thorough and professional job. Maybe management is a bit over the top, but they are not the ones who do the cleaning. I am using them again.

I highly recommend her to everyone! She did a great job and very professional and good work ethics! I will be hiring her for my future needs at home.

Very nice work. I was very happy.

Very professional and got right to work

Both girls were so friendly -got right to work and did an excellent job ! I would recommend them and I will be using them again.

I am glad they were available but I can clean my own home.

They were very fast and efficient.

crystal clear has done an excellent job taking care of our home care needs. They are very receptive to feedback and it is wonderful to come home to really clean house.

Clearly the premier housecleaning business in the Sonoma county area. Very professional and responsive. Thorough cleaning, excellent communication and feedback.

The team arrived on time. They were quick, efficient and courteous. The team was quiet while working, they had focused attention and did a thorough job. Communication ahead of time was awesome. I love knowing that your cleaning products were not harmful and the fragrant aroma was lovely. I am so completely satisfied!

Great experience all around. From the initial phone call to the girls who came. Everyone was so nice and friendly. They did a great job and I was completely satisfied and happy!

Erica's team is wonderful. They are efficient and responsible. I love coming home to a fresh house!

End the end I appreciated the work that was done. We had some issues to work through but we worked through them. I was happy in the end.

The customer service was great. They sent an email to me two days before to advise what time they would be coming. They were on time and extremely pleasant. They asked what were my priorities and concerns. Went straight to work without chitchatting and wasting time. I was pleasantly surprised to see what lengths they went to make sure everthing was sparkling clean! I would recommend them to everyone!

Although the home being cleaned is my parents' home, I was given rave reviews about the "crew" being on-time, friendliness, overall cleaning ability and my parent's were very happy!

We were not able to be home when they came, but the instructions were followed. It appears that one shelf was left untouched (not cleaned), but overall, pretty happy with the service

More than satisfied from start to finish with service provided.

Not as thorough as I expected on the first experience. Will give them one more opportunity before determining their longevity. Will withhold recommendation decision until second visit. Now they are in the swing of things. They are quick, efficient and timely.

Friendly and flexible.

Very pleasant, professional, and extremely hard working.