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PAW Automotive Service Center
New Windows Service, Storm Windows - Install or Replace, Business Window Service,
About us
Owner John Cafiero and his friendly staff have provided high quality automotive services in San Diego County since 1996. In 2018, PAW Automotive Service Center moved it's operations from La Mesa California, to Santee California. PAW is an independent auto repair shop, and we adhere to the same standards as OEM dealerships. We use state of the art service and diagnostic equipment along with ASE Certified Technicians to provide the highest quality service possible.
Business highlights
29 years of experience
Services we offer
Auto Repair Service.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.831 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 31 reviews
Adam V.
Jan 2020
Great job, thanks
Response from PAW Automotive Service Center
"Thank you for your business!"
Peggy R.
Mar 2017
Paw is dis honest -- did high priced work which was not needed and totally unprofessional in finding a resolve.
Response from PAW Automotive Service Center
"[Member Name Removed] We understand you are upset and for some reason feel we were dishonest. During inspection of your vehicle we found a couple of issues, once completed you were called, we explained the issues, and you were given an estimate on all the different services and repairs, which then you authorized us to complete all repairs. We are very honest and never mislead our customers, it is something we are very proud of. We can only suggest repairs and recommended services to keep your vehicle running safe on the road. We were never rude or yelled at her, nor are we trying to take advantage of the elderly. We have amazing reviews and work hard to keep it this way."
Carla J.
Jan 2017
Everything went well.
TERI B.
Jul 2016
unknown
Smed W.
Jun 2016
unknown
Kyle R.
Apr 2016
Everyone at PAW was very courteous and professional. We just moved to the area and found them through Angie's List. They were up front in recommending what our vehicle needed, and told us what didn't really need to be done right now. We will definitely continue to take our vehicles here. We had originally been told we needed the work at a dealership, but PAW offered more reasonably pricing and their customer service far exceeded that of the dealership. Whenever I speak to employees in dealership service centers I feel like I am getting hosed, but Brian at PAW told me what needed to be done and what work wasn't really needed. The folks at PAW seem honest and they did great work on my wife's car. We will be back and will recommend to friends.
Response from PAW Automotive Service Center
"Thanks for the opportunity, glad we could help..."
Winston D.
Dec 2015
unknown
Response from PAW Automotive Service Center
"Thanks for the great review"
Bret N.
Nov 2015
The provider suggested I buy the $125 worth of services for $75 at Angieslist and so I did. They had the car about half a day and really only fixed one thing, the turn signal bulb. It seemed rather convenient that the bill was also right around $125. When I asked I was told that mechanics are paid by the job not the hour. First time I'd ever heard that, since I remember seeing hourly labor rates posted in just about every auto repair shop I've ever been in. I need to be able to trust that my mechanic will be honest, trustworthy, fair and reliable. My trust for them is on shaky ground and I don't plan to return.
Alfred C.
Oct 2015
It went GREAT! The biggest thing I am struck on is communication and honesty. However with PAW Auto there was class A service in both. The estaminet was dead on with the original quote that Brain had quoted me. I was in a rough situation and they not only did a great honest work but helped me get through these rough times. By giving amazing service at an affordable price. I won?t go anywhere else than PAW Auto service. Thank you Brian for all the help greatly appreciated.
Response from PAW Automotive Service Center
"Thanks for the awesome review....glad we were able to help you!! If you have any other questions or concerns please don't hesitate to call us. Thanks again.."
Krishna R.
Sep 2015
unknown
Response from PAW Automotive Service Center
"Thanks for the great review!!"
Roger T.
Sep 2015
The service went very well.
PAW Service lived up to my expectations.
Well Done.
PAW Service lived up to my expectations.
Well Done.
Response from PAW Automotive Service Center
"Thanks for the great review, if there's anything else we can do for you or have any questions, please call us. Thanks again!!"
Maria T.
Jul 2015
.
Response from PAW Automotive Service Center
"Again thanks for the great review, we really appreciated...also glad everything is working great, if anything changes or have any questions, please call us."
RITA C.
Jun 2015
very well....I am completely satisfies with the work!
Response from PAW Automotive Service Center
"Thanks for the review, we appreciate that. Glad everything worked out"
Maria T.
May 2015
After PAW SVC CTR said something about my shocks and struts last week, we decided that something needed to be done really soon. I called and made the appointment earlier in the week to get the parts lined up. I took my car in at 8 AM so they could get the job done in one day. When they opened one of the parts, they found it was faulty. They really had to hustle to get a new part so my car was not done by their closing time of 5 PM, but they stayed late and got it done by 6 and I got my car back that evening.
I think that they also fixed some other minor things that hadn't gotten fixed because I hadn't gotten around to ordering the special parts that I had been told I needed by another garage.
It was a bit of a drive to get there so we had some fun avoiding the traffic on I-8 during rush hour. This would have been better if we had dropped the car earlier in the morning and used their key drop and picked up the car the following day.
I think that they also fixed some other minor things that hadn't gotten fixed because I hadn't gotten around to ordering the special parts that I had been told I needed by another garage.
It was a bit of a drive to get there so we had some fun avoiding the traffic on I-8 during rush hour. This would have been better if we had dropped the car earlier in the morning and used their key drop and picked up the car the following day.
Response from PAW Automotive Service Center
"Thanks again, for an awesome review!! We are always help to help you or make things as convenient as possible."
Maria T.
May 2015
I just got new tires yesterday, and they said the tire wear indicated that I needed an alignment. I got on Angie's list this morning and got the alignment deal with PAW from Angie's list. They were really prompt in sending me a note saying to call. When I called to set an appointment, we found this afternoon was available. I went in, they have a building labeled alignment center. An hour later I had my car back. They did a test drive and told me some more service that I needed done. This is believable because I had been putting that service off on my older car.
There was an extremely minor issue with the unfamiliarity with the Angie's list deal. I think we got everything worked out correctly and I am satisfied.
There was an extremely minor issue with the unfamiliarity with the Angie's list deal. I think we got everything worked out correctly and I am satisfied.
Response from PAW Automotive Service Center
"Thanks for the great review, glad we were able to satisfy your vehicle needs..."
Colin C.
Apr 2015
unknown
Response from PAW Automotive Service Center
"Thanks for the review..."
GLENN G.
Apr 2015
They were good. I happened to have a friend who is a mobile mechanic, and he comes to my home, so I no longer go to PAW, but if I didn't have him, I would still be going to PAW. I didn't meet the mechanics who did any of the work, but the front office staff was very friendly.
Response from PAW Automotive Service Center
"Thanks (removed member name) for the nice review..."
LINDA T.
Apr 2015
unknown
Response from PAW Automotive Service Center
"Always a pleasure, thanks for the awesome review."
Smed W.
Apr 2015
I take my car there all the time. I waited a few hours and got it back the same day. The car was fine and they keep track of you. I have been going to them since 2006. The job was done well.
Response from PAW Automotive Service Center
"Thanks for the review, anytime we can be of help..."
Shirley M.
Apr 2015
They were great. Usually, I take my car to the dealer but if I was going to use someone else, I would use them again. They were very friendly and knowledgeable. You could tell that they really wanted to keep you as a customer. They were very good all around.
Response from PAW Automotive Service Center
"Thanks for the opportunity and the great review"
JOAN M.
Apr 2015
It was perfect. When I came back, everything was fine. My vehicle has been perfect since they worked on it.
Response from PAW Automotive Service Center
"[member name removed] was a pleasure to be of help with your vehicle needs. Thanks for the awesome review..."
Judith L.
Mar 2015
unknown
Response from PAW Automotive Service Center
"Judy, always a pleasure to maintain & service your vehicle needs. We appreciate your awesome review...thanks from the PAW Crew"
Roberta E.
Mar 2015
unknown
Response from PAW Automotive Service Center
"Thanks for the awesome review...glad to have been able to helped you throught out the years."
Harold W.
Mar 2015
unknown
Response from PAW Automotive Service Center
"Thanks for the opportunity and for the great review, we really appreciate it!!"
Kyrylo H.
Mar 2015
It was pretty good. They did the service within a month of purchasing the Big Deal. They didn't charge me extra but they diagnosed that something was wrong with my AC system. They said it might cost me extra and were really clear on the terms and conditions. It took a while to actually diagnose my car but once they did everything, they didn't charge me anything extra because I didn't chose to have anything done aside from what was included in the Big Deal. Overall it was a positive experience. My car is alright.
Licensing
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FAQ
PAW Automotive Service Center is currently rated 4.8 overall out of 5.
PAW Automotive Service Center accepts the following forms of payment: CreditCard
Yes, PAW Automotive Service Center offers free project estimates.
No, PAW Automotive Service Center does not offer eco-friendly accreditations.
No, PAW Automotive Service Center does not offer a senior discount.
No, PAW Automotive Service Center does not offer emergency services.
No, PAW Automotive Service Center does not offer warranties.