Dynamic Garage Door

There were delays each time I spoke with them. They were going to complete the next step but I would always have to follow up to see if it was done and to push them. Then finally I approved the estimate and sent approval via Angie's List message system. After calling back and emailing multiple times after 3 weeks they had not acknowledged the order or taken any steps to complete the installation. finally after a month I sent them a cancellation message and hired another company to purchase and install the two garage doors from.

They did exactly what they said they're going to do. The garage door works great. The price was competitive. They did good.

I had no hesitation to use Dynamic Garage Door, as my previous service call with them was excellent. However this time, my messages on back to back days requesting service were not returned. My third call at noon finally resulted in setting up a service call for 8 to 9 am the following morning. That same evening I was contacted by Fernando from Dynamic, canceling my next day appointment due to double booking. I called yet again to Dynamic the following morning at 9 am. It was suggested that I might look for another company as no service call was available for that day. I was told by Dynamic that garage door "repair" is not a major focus of their business. I due appreciate Fernando contacting me and for the office honestly suggesting that I find another company. However, their needs to be a better system of communication with the customer as I felt I was doing all the work to complete this repair. I was able to find another company using Angie's list.

I won't call them again. disappointing they were great in the past, but if they cant even return calls or schedule an appointment, thats not a company for me.

Service was performed quickly and completely. Garage door sounds so much quieter.

I have used this company before so I called them again when I was having a problem with the garage door. Roger came out the next day and gave a quote for replacing the gear and also for changing the motor.This time again I was impressed with Roger's professionalism and knowledge. The only reason I didn't get the work done with them is because I later realized that the repair may be covered under my home warranty, which it was. Since I was not expecting to pay so much I explained to Roger that I was going to try and see if my home warranty would cover it. He was totally cool and understanding, which I appreciated since I felt bad for making him come out. I hope nothing else happens to my garage door, but if it does, and its not covered by my warranty, Roger and Dynamic Garage Doors is who I would turn to for repairs/replacement.

I called for an estimate and they gave me a 2 hour time frame. The technician was polite and professional but was 20 minutes late. ( after the end of the time frame) I overlooked it and scheduled the repair. The same thing happened on the day of the repair with no apologies. It is a pet peeve of mine and it communicates to me that they think their time is more important than mine. You should be able to make it within a 2 hour time frame. Time management guys!!

Our garage has 2 separate doors, both of which needed servicing and openers (one had an opener that wasn't working well, and the other had no opener at all). My request for a quote was answered within 24 hours and the quote was done within the next 24 hours. When I called to schedule the appointment, they got me on the schedule the following day. Roger, Dynamic's technician, was prompt, courteous, and thoroughly professional. He explained what he would be doing and looked into a couple of other issues I asked about, including the springs. He advised that the springs weren't up to snuff, and since I know they're 20 years old, that didn't surprise me. He explained that replacing the springs now would only add the cost of the springs (no extra labor charge) and when he only had one of the proper size on his truck he went out and got another within about 30 minutes. He completed the work in a timely manner and he left the garage floor cleaner than it was when he arrived. My thanks to Roger and the folks at Dynamic Garage Door. This could not have been better!

The garage door stopped working properly a few days ago and would not open /close. My home warranty co. sent out a guy that said the repair wasn't covered under my contract and that he could fix it for around $300. I looked up some providers on angies list and called Dynamic garage. Roger said he would be out the same day and give me a free estimate. I was given a time between 4pm-5pm, he arrived just after 5pm. He examined the door, told me what he thought the problem was and gave me an estimate which I thought was very reasonable compared to the price I had been given earlier. I asked him if he was able to start the repair immediately. About 15 mins later and for a cost under $100, he fixed the door! That is what I consider a professional service worth paying money for. I am very happy with the service provided and would recommend this company to family and friends.

Service provider called en route per my request, and arrived within the planned time window. Job was embarrassingly simple, which makes me wish I could do it myself. Service provider was polite and spoke clear English, something I insist upon. Low mark for professionalism: service provider was not in uniform and truck was not marked. For security reasons, I like uniformed personnel in a truck that advertises their business.

We needed a garage door opener on our third car garage. They were very prompt in calling us back and the price was very reasonable. Unfortunately we tested our car in that garage and it did not fit so we had to cancel the installation. However, I would definitely use them if the circumstances had been different.

Roger was timely, knowledgeable, professional, efficient and nice to work with. He quickly assessed the problem and solved all our issues. We are very happy with the outcome.

They quickly came out to give an estimate and the work was performed in less than a week after the estimate. The work was done as it was described to me. The crew arrived at the scheduled time, quickly completed the work and left the work area clean.

This company's price was a lot better than at least 2 other companies we checked with. UPDATE: We are happy with our garage door but, the extra garage door openers-were NOT for our new garage door. I paid for 2 extra garage door openers and to this day (1-8-2014) I still have not seen one of those even though I paid for 2 garage door openers. I have called the person who changed our garage door many many...... times and about a month ago I called the company itself and they were just as UNHELPFUL as their employee. I have called my credit card company and have requested a charge back . I'm extremely DISAPPOINTED in this company and their UNPROFESSIONALISM. I wouldn't recommend this company to anyone.

Called in the morning about my garage door going off track and of needed repair/service. Before the day was out the service was completed to my satisfaction and for a reasonable sum.

My spring broke Friday afternoon around 4:30. I called Dynamic and spoke with Fernando. He told me he could be at my house to fix the problem the next morning at 9. He showed up on time and fixed the problem in about 30 minutes. Fernando was friendly and professional. Because I was an Angie's list member, I got an extra 1 yr on the warranty on the spring (total of 2 yrs) and 10% of the cost of the spring (savings of 9 bucks).

Called for the service because our garage door would not open and close. They came out for service on time. The technician was polite and courteous. He immediately diagnosed the problem. The service charge was $95.00 but the parts charges were little expensive then I had anticipated. The repair service was completed satisfactorily. We will recommend them to our friends and family. My only recommendation would be to make the charges somewhat reasonable.

It went very smoothly. Someone came out and gave me a range of options to fix my garage door problem. Once I chose what I wanted he ordered everything and the installation was done the next business day. Punctual.

It was a great experience. Great service.

I called them the 31st of May and I called the first of June, I didn't call Sunday. I just went to a different company today after not getting a call back. (today which is Monday)

It did not go well at all. After making an appointment and arranging a time no one showed up. I waited an extra hour before calling. The appointment was on the books but they had "failed to tell the technician". They sent a technician over who siad they would have to order special springs as this was "a custom garage door" and he would call me to let me know when the springs were to arrive so we could set up an appointment. Again NO CALL . I called again and was told the service manager was out of town and therefore no work orders could be made. . I had waited a whole day and taken a day off work. I was furious. Not only that, I was later told by a responsible provider " Absolute" garage doors that the spring was not special and he carried them on his trucl because they are so common. (Our garage door is not a custom door). l can only assume that Dynamic lied to buy time as the technician could not work without the authorization of the out of town manager. Don't use them. I can't believe they have an "A" on the list.

The overall service was excellent. The sales rep was very pleasant, answered my questions completely, and gave me a good explanation of various options I might want to consider when I made my purchase. The installer arrived within the arranged time period, He was very quick and efficient. After installation was completed he spent several minutes going over the new system with us. In addition, he did a tune-up of the garage door, and helped to program a couple of devices to work with the new opener.

The job went very well, quick, clean, knowledgeable and the tech spent the time answering all my garage door questions.

Overall it was a smooth, painless experience.

Excellent service, from first phone call to completion of service.