VALLEY TILE FACTORY OUTLET

I originally went to Valley Tile on 10/23/11 to purchase a hardwood floor. I thought I got a great deal on a closeout wood floor and paid for the order in full. Several days later I got a call from Bob the salesperson who informed me that the wood was out of stock and the order must be cancelled. So I requested the refund to be sent to me and he estimated 2 weeks to receive my refund. Two weeks later I did not receive my refund, but now I also needed floor tile for my bathroom. So I went back to Valley Tile. While there, there was another customer who was making a complaint for not having received their refund check as promised. I thought it was a bad sign. I told Bob that I needed the tile quickly because my contractors were waiting on it. Bob helped me pick out a tile with bullnose trim that he made sure was in stock by calling the factory. He told me we could pick up the next day 3pm. My contractor went to pick it up 2 days later, and no tile had been delivered, even though they had told him over the phone that they had it. When I called, they told me it would be several more days. I decided to cancel and request my refund. I've called every week and talked to Bob, Rey, and Diamond to request my $1700 refund check. They don't call back or act when they say they will. The last time I spoke to Diamond was 2 weeks ago and he promised that I would get a check the following week. I still have not received it. I just don't have the time to keep pestering them for my refund. This has been the worst business I've ever had to deal with. Do not do business with this company.