I picked the fixtures, tiles, paint, etc., and Steve made suggestions in some places, but most of the stuff he left up to me. I didn't think that I was taking advantage of his design expertise, but in retrospect I realize he made a bunch of judgment calls on his own (fortunately they were good ones). We went out of town for the remodel. When we came back the bathroom was nearing completion and looked great. Now that it is fully complete we are extremely happy with the work in the bathroom. I have gotten compliments and even gasps from everyone who goes in there (A+). The speaker and Ethernet work was not so glitch-free. We told him we planned to install Ethernet and speakers eventually and he said he had expertise in doing that kind of work, so we decided to let him do that too. I didn't notice that this work wasn't listed in the contract, however, and when we returned a lot of it was not done or was done improperly. We were going to mount speakers on our walls, but Steve convinced us it would look better to do in-walls. We bought some nice speakers for $2000, but then Steve discovered that our walls were problematic, didn't know how much it would cost to install them, and basically didn't want to bother (he was getting very busy with other projects at that point). I had to go elsewhere to get the job done. Steve did install one set of speakers, and even one that had a problem; one of the speakers was almost inaudible. They returned to fix that and now it is fine. Finally, despite our leaving diagrams showing exactly where we wanted Ethernet ports, and our insistence that we wanted CAT6 wiring, we came home to find an electrician installing only one CAT5 line, and that in the wrong place. Again, he was doing the job as it was described in the contract, not as we had later discussed, and again I take responsibility for not checking fully. In any case, I'd give the speaker and Ethernet work a C, and that might be overly generous. This is reflected in my grade for quality and responsiveness, which would have been an A if I graded only on the bathroom portion of the job. In the end we got everything the way we wanted it, so I'm happy. I will definitely use Steve again for his core competency, creating fabulous bathrooms, but I would find a specialist for wiring for Ethernet and speakers.