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OC Premiere Housecleaning & Concierge

House Cleaning, Home and Garage Organization, Errands,

About us

OrangeCounty Premiere has been serving Orange Counties Finest Homes Since 1986! We specialize in trusted, professional, high quality HOUSECLEANING (vacation rentals, move-in/out too!). The secret to our long time success is the outstanding and consistent housecleaners that arrive on time, and do all the tasks you don't want or have time to do. OC Premiere also has top quality: Organizing Services (closets, kitchen, office, kids spaces) Errands of all types (grocery shopping, pick ups and deliveries, Costco, Ikea) Packing and Light Staging Complete Home Management TRUSTED FOR OVER 30 YEARS!

Business highlights

39 years of trusted experience

Services we offer

House Cleaning, Shopping & Errands, Home Sitting, Organization & Moving, Event & Party Assistance.

Services we don't offer

Garage Organizing.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.4206 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
19%
3
8%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Showing 51-75 of 206 reviews

Cheryl G.
02/2015
5.0
house cleaning
  + -1 more
They do a great job. They were prompt, flexible, and conscientious about what they were doing. I would definitely recommend them.
Description of Work: I had Dutch Touch Housecleaning Agency clean the living area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from OC Premiere Housecleaning & Concierge
Thanks for your review [member name removed], it was a pleasure working with you! Mary

IVY T.
01/2015
4.0
house cleaning
  + -1 more
It was good. It was too expensive. They could not clean everything in 3 hours. I would use them again in the future if they have a lower rate.
Description of Work: It was a 3 hour trial for cleaning. They cleaned the living room, the hardwood floor, and some general cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$89

Sandy P.
12/2014
5.0
house cleaning
  + -1 more
Wonderful service. I Continue to use them. Price is a little high but they work hard.
Description of Work: Purchased $95 Big Deal for 5 Hours of Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from OC Premiere Housecleaning & Concierge
Thanks [members name]! We really appreciate your on-going business. Happy New Year! Mary

Gayle P.
12/2014
1.0
house cleaning
  + -1 more
When I placed the order I gave the company several dates and I haven't heard a word from them. I wanted the house cleaned before the holiday. At this point I will be getting a refund and not doing business with them.
Description of Work: $89 for 5 Hours of Housecleaning

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$89

Response from OC Premiere Housecleaning & Concierge
Angies List Deals have you put in days you would LIKE to be cleaned, but in reality, if you buy a deal just a short time before Christmas, does not mean you will get in before Christmas. Here's reality. Christmas was on Thursday, so all my regular Thursday and Friday houses have to be moved Mon-Wed. If you want your house cleaned before Christmas, please call the companies the first week of December. When a deal goes out (This was the 3rd time you bought a deal from us) it's purpose 1st is to introduce you to a company, we lose money on deals, it's an introductory rate for advertising, and second, to get business in January rolling. For you to give me an F because you didn't get in just before Christmas is so amazing to me after we have given you excellent service so many times in the past. Before you go in public and harm a business, maybe things should be more well thought out.

Olivia W.
12/2014
5.0
house cleaning
  + -1 more
They sent one person, and her husband as a helper. They did a good job overall.
Description of Work: I bought a deal for $84 for 5 hours of professional housecleaning. I had them clean our rental home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

Response from OC Premiere Housecleaning & Concierge
Thanks for trying us out, and we hope you will give us a call when you need cleaning in the future.

Dan M.
11/2014
5.0
house cleaning
  + -1 more
The two women did a great job cleaning my house, focusing on the areas I asked them to for my deal purchased through Angie's List. They were polite, friendly, and punctual. Mary was accommodating and friendly with scheduling a cleaning on short notice.
Description of Work: They cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from OC Premiere Housecleaning & Concierge
Thank you for chosing Dutch Touch. You are a pleasure to work with, and look forward to taking care of your home in the future. We appreciate your business!

Wayne M.
09/2014
5.0
house cleaning
  + -1 more
We’ve been very satisfied with them. The price of the service was fair.
Description of Work: They cleaned the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from OC Premiere Housecleaning & Concierge
Thanks! We always like working with you, and look forward to taking care of your home again.

Rosia P.
09/2014
1.0
house cleaning
  + -1 more
About 24 hours before the scheduled date for the appointment, I had to cancel the appointment because for some reason, the electricity of a house for which I am responsible had gone out. I called Ms. Pruitt immediately, and she was able to call off the housecleaners that she had scheduled to come to my house. When I tried to reschedule, she e-mailed to me on 8/13/2014 the following: "Canceling with less than 48 hour notification forfeits your voucher." I realize that I had not provided 48-hour notification, but I had a real emergency. I found later from one of her reviews that another person had the same experience. I am providing the same review as that other person. Especially for housekeeping, I thought that the reason companies are willing to provide Big Deals that they will get repeat customers later, possibly even scheduled regular cleanings with agreeable terms on both parties.
Description of Work: The Big Deal was $89.00 for 5 hours of Housecleaning
Rating CategoryRating out of 5
$89

Response from OC Premiere Housecleaning & Concierge
You didn't cancel 24 hours before. Your email was at 8pm the night before. This is a problem for the housecleaners who count on me for their income, but cancellng a big job the day of, makes it impossible for me to rescheduled them. There is a reason that we have a 48 hour cancellation policy. This was the third time you cancelled. Giving us an F when we tried to accommodate you 3 times is an interesting way of handling things. Thank you

Karen K.
09/2014
5.0
house cleaning
  + -1 more
It went well. Scheduling was easy. I liked that they were very thorough and personable. They were good, pleasant, and did the job well. They mistakenly sent a second crew out the next day which was odd, but it didn’t cause a problem for me. The second crew was surprised that the fist crew had already been there.
Description of Work: I bought a deal for $59 for 3 hours of housecleaning. They cleaned every room in my 4 bedroom home.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from OC Premiere Housecleaning & Concierge
Thanks, we appreciate your review! It was a pleasure to work with you, and will always work to improve our service for members. Sorry about the 2nd crew we sent! The schedule can be very fluid at times, changes are part of the daily routine. Take care, and we look forward to hearing from you again :) Mary Prutitt Dutch Touch Housecleaning

Erin O.
09/2014
5.0
house cleaning
  + -1 more
They did an amazing job and left no detail out. Showed up on time, worked quickly and addressed every issue I outlined.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from OC Premiere Housecleaning & Concierge
Thanks for your kind review! If you need any future cleaning, we would love to keep up the same quality that you had with your first cleaning. We appreciate your purchase of our "Big Deal" and the opportunity to earn your business.

Irina B.
08/2014
5.0
house cleaning
  + -1 more
Love Dutch Touch Housecleaning Agency. The cleaning team comes every week to clean my house. Friendly, hard working and responsible people. Highly recommended !!!
Description of Work: Clean my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from OC Premiere Housecleaning & Concierge
Thanks so much! We appreciate your review and your continued business. If you have any special requests for your future cleaning, just let us know, communication in the cleaning business is key to continued satisfaction.

John P C.
08/2014
5.0
house cleaning
  + -1 more
This went fine. There were three people that worked for a total of 5 hours. However, they were an hour late so I was a little disappointed in that, but the quality of work was really good. They concentrated in the bedroom at first, and worked their way through the hall, into the kitchen, and then finished in the front room. They did a really good job.
Description of Work: I purchased a big deal for $95 for five hours of professional housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$95

Response from OC Premiere Housecleaning & Concierge
Thank you for your review and honesty. Hopefully we will get the opportunity to be on time, and to make your house sparkle. We appreciate the opportunity to earn your business!

Janet M.
08/2014
3.0
house cleaning
  + -1 more
They did what was required but when asked to clean the outside downstairs windows were not happy and did a very poor job. Only asked as they finished working early because the house was empty. They left half an hour early which meant I received 2 hours work and paid for three.
Description of Work: Cleaned an empty home

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$95

Response from OC Premiere Housecleaning & Concierge
Thank you [member name removed] for chosing Dutch Touch. However, your deal was for 2.5 hours, (5 hours for single cleaner) and the team spent the Entire time at the house. I made an exception to doing a move-in cleaning because you really needed it done, but normally these types of cleanings aren't included in the specials we run at such a large discount. You never asked me about windows, that is something that we do only upon request, and only certain windows. The team didn't have that on their work order, and we normally don't do any windows that are difficult to access. The team that did your house has been with my Agency for over 8 years and have nothing but 5 star reviews, and many loyal clients. I'm sorry that you weren't happy, and didn't return my follow up call, but thank you for giving us a try.

Sarkis N.
08/2014
5.0
house cleaning
  + -1 more
That service turned out good. They cleaned our bathrooms, floors, vacuumed and dusted. Two housecleaners and came out for a total of 5 hours. They were good at housecleaning and they brought their own cleaning supplies.
Description of Work: I purchased a Big Deal from this company for $75 for 5 Hours of Professional Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

Response from OC Premiere Housecleaning & Concierge
Hi, Thanks so much for giving us the opportunity to earn your business! We appreciate your review, and would love to take care of your home again when you need some help. Please keep us in mind, and we'll take great care of you. Enjoy your summer! Mary

CAROLYN S.
07/2014
4.0
house cleaning
  + -1 more
I was not able to use the service because I had to go to the hospital the day we scheduled the appointment. They were really nice over the phone and very responsive to my requests.
Description of Work: I purchased a deal for 5 Hours of Housecleaning.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$89

Response from OC Premiere Housecleaning & Concierge
Thank you for your review, and I'm sorry we weren't able to service you on the day we had scheduled. Please be aware though, that you have a credit with Dutch Touch for the amount you purchased your deal for. This never expires, so just let me know when you'd like to use your time. Have a great day! Mary

Sharon K.
06/2014
5.0
house cleaning
  + -1 more
It was wonderful! There were two people that showed up and they stayed the whole 5 hours. They showed up on time and were very professional. They were kind to interact with.
Description of Work: I purchased a big deal for $85 for Five Hours of Professional Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Vincent S.
06/2014
5.0
house cleaning
  + -1 more
I didn't call back to schedule the work.
Description of Work: I purchased a big deal on Angies list. I contacted the provider and she was helptul, letting me know how to email her and schedule the work. I was going to call back to schedule the work but never got back to her.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$59

Mathew J.
06/2014
5.0
house cleaning
  + -1 more
Arrived on time. Did a good job cleaning the house.
Description of Work: Cleaned the bathrooms, kitchen and bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Heidi G.
06/2014
4.0
house cleaning
  + -1 more
They were good. I have had maid services before, and I have four children, and in all honesty, I think maid services are really for people who don’t have any children. It is a different kind of cleaning needed when you have a bunch of kids. That is why I generally don’t use maid services, and I just used it that once. They were good and they were punctual. They weren’t any better or worse than any other maid service I have had. They were decent and real polite. I first spoke to, I think the owner of the company, and I really enjoyed her inputs and stuff. I thought that was very good pricing for that because I got a Big Deal on it. They were absolutely professional.
Description of Work: They cleaned the floors and did just general housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Darlene P.
06/2014
5.0
house cleaning
  + -1 more
My condo was really dirty because I had been sick. They did a deep cleaning of the bathrooms and kitchen. They wiped down all of the counter tops, tables, window sills & mirrors. They ran the vaccuum throughout two bedrooms and two bathrooms. They mopped the downstairs bathroom, laundry room, kitchen, family room, dining room and living room. I inspected everything before they left. I did not have to ask them to go over anything a second time. I did not have to tell them what to do except to leave my daughter's bedroom alone. LOL! They were polite, hard-working people (a man and a woman). I highly recommend Dutch Touch Housecleaning. I will definitely use them again. Well worth the money spent.
Description of Work: Received 5+ hours of continuous cleaning. They were thorough and did not cut corners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from OC Premiere Housecleaning & Concierge
Thanks for your kind review [member name removed]. I hope you feel better and enjoy you cleaned home. We appreciate your business, and look forward to servicing you again! Mary

Jeanette S.
06/2014
5.0
house cleaning
  + -1 more
My best friend was thrilled with the work that the crew from Dutch Touch Housecleaning did at her home! She and her husband had hired another company to clean for them and felt like they needed to "ask" the cleaners to do specific things like "Please clean the bathroom mirror"...Well, once the Dutch Touch crew was done, my friends kept telling me, "They moved everything, they cleaned over, under, above and behind!" They were so happy with the work that was done that they decided to make them their permanent cleaning crew!
Description of Work: 5 hours of housecleaning at my best friends house. I forgot that I purchased a certificate for myself as well! I hope I can still redeem it!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Carolina Q.
06/2014
5.0
house cleaning
  + -1 more
The team was prompt and very friendly. They did a great job and were very thorough. Since they came, I have decided to use them on a regular basis!
Description of Work: Total cleaning of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$89

Thomas K.
06/2014
4.0
house cleaning
  + -1 more
They cleaned the hardwood floors downstairs, but left streak marks. Yes, the floors were clean, but I had to go back and wipe the streak marks away. They also cleaned and polished the granite counters in the kitchen, but left overspray on the appliances that were sitting on the counter (i.e. coffee maker, etc). You would think that they would clear the counter first before they started spraying granite cleaner and polish that I provided for them to use.
Description of Work: Full house cleaning (3 bed, 2.5 bath, kitchen, dining room, family room, and living room).

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

William T.
05/2014
5.0
house cleaning
  + -1 more
I cancelled the upcoming service due to an inability to schedule a cleaning date that would work for both ourselves and the cleaning service. Nothing wrong with their service but we won't be using them. They were accommodating to the cancellation request.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$89

John F.
05/2014
5.0
house cleaning
  + -1 more
tit went absolutely perfect, i was so happy and very pleased, I feel I am pretty picky, they were great beyond my expectations. The couple that cleaned our home are very polite, and got what I wanted immediately. My request with May the owner, was perfectly understood, and she was very nice and kind, and totally pro-client. I feel very happy that we found her and she is a great deal for Angie's List.
Description of Work: House cleaning. They did a very detailed cleaning, on our home. Bathrooms were cleaned completely. The rest of the house was as well clean and spotless, they also vacuumed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

1010 Buena Vis, San Clemente, CA 92672

http://www.orangecountypremiere.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization,
Errands,
Animal & House Sitting,
Entertainment/Parties

FAQ

OC Premiere Housecleaning & Concierge is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

OC Premiere Housecleaning & Concierge accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, OC Premiere Housecleaning & Concierge offers free project estimates.
No, OC Premiere Housecleaning & Concierge does not offer eco-friendly accreditations.
No, OC Premiere Housecleaning & Concierge does not offer a senior discount.
No, OC Premiere Housecleaning & Concierge does not offer emergency services.
No, OC Premiere Housecleaning & Concierge does not offer warranties.
OC Premiere Housecleaning & Concierge offers the following services: House Cleaning, Shopping & Errands, Home Sitting, Organization & Moving, Event & Party Assistance.
Garage Organizing.

Contact information

1010 Buena Vis, San Clemente, CA 92672

http://www.orangecountypremiere.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM