On Trac Garage Door Co

Great. Everyone at OnTrac was very professional and courteous. Our installers were very nice, and helpful. They did an amazon job! Very happy!

Excellent. Technician worked diligently, and longer than planned to resolve the mismatched frequency issue, through no fault of the new opener unit (neighborhood electrical interference). Am very pleased with his knowledge, courtesy and professionalism. The LiftMaster unit was installed at a very reasonable cost and is good quality. Highly recommend this company to anyone.

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Went through Costco and OnTrac was the partnered installer in my area. Had a good experience with the sales rep and walked me through the different options. Costco gave back a cash card as well depending on the amount of the service. Overall great quality and installed successfully without any issues in one day. They ran late but even brought in 3 guys to do the job which ended up finishing in the same time fashion as one guy that was originally scheduled.

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On Trac had installed a opener that began to hit the open stop without slowing as programmed. Technician responded to my call within hours, trouble shot the problem and returned with replacement motor. Could not have been more punctual or professional.

Excellent work!!  Took shorter time that I expected.  Very nice people.

Angel, our repairman was very nice and professional.  He fixed the problem and told us that the repair should last another year or two, but that we might want to replace the springs eventually at a cost of $600.  The repair he did was warranteed for 90 days.
Then, on Saturday, the day before Father's Day, at 6:30 AM, about 75 days after the first repair, the same roller popped out of the track and we couldn't close our garage door.  We had a lot of valuables in our garage, and I couldn't leave my wife and baby home with the garage door open.  I called On Trac, but the one tech they had working was out in the Palm Springs area.  They had no one else to send, and suggested I call back on Monday.  They were completely useless.  I ended up having to call a local service out and pay an additional $114 to re-repair what On-Trac had done.  While On-Trac called me on Monday to schedule an appointment, it was too little, too late.  It's nice to provide a 90 day warranty, but if you don't stand by your work and honor the warranty on the day the door breaks, and you leave your customer hanging for two days, it's not worth the paper it's printed on.

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It went fine.  They were prompt, did a great job, and cleaned up after the work was completed.  By far, the most reasonably priced with a choice of standard colors.  Other companies wanted 6 to 8 weeks to complete job, with Ontrac we were done in 1 1/2 weeks. Made sure I understood how to use the door and insisted with a "test" to make sure everything was fine.

I WOULD SAY THAT MY OVERALL EXPERIENCE WITH THIS COMPANY WAS VERY GOOD. THERE'S NOTHING ABOUT THE COMPANY THAT I DID NOT LIKE. THEY WERE VERY POLITE, AND I WOULD RECOMMEND THIS COMPANY TO ANYBODY ELSE.