Pinnacle Pest Control Inc

I've used Pinnacle for several years. I did not have any problems until they changed who serviced Vacaville from Sacramento to Concord. I used to have a Tech named Andre, who is a companies dream employee. He seemed like he genuinely cared about the customers and would go above and beyond to satisfy me as a customer. The only problem I had at that time was with billing. They would call me or send letters to remind me that I had a balance, I ignored them because I gave them my card to auto bill me. After they sent me to collections I called them to see what happened, I was told the my card was not on file. Ok, no problem so I gave it to them again. Next billing cycle I started getting notices again so instead of ignoring them i gave the card to them again. this happened one more time before i said i wasn't giving you my card again and i will just call in when payment is due. I kept the service because of the tech Andre was a great representative of the company. Then the switch over took place and i was assigned a new tech and he would never give me a heads up that he was going to be in the area, he would spend about 5 min filling up only 1 of 2 bait station and that was it, he never sept for spider webs. I met him once and I showed him once and he seemed like a good guy so this is not a strike on him personally. I made complaints over and over again and nothing happened, I don't even think my complaints were ever escalated to the manager. So, in protest I held on to payment and they sent me to collections. I paid it no problem. I called today and I was immediately transferred to the manager and she told me that they didn't want my businesses because I didn’t pay $100 for a service that i wasn't receiving. She literally got offended that I would not pay for their lack of service. I told her that she should be more offended that you have a tech who is misrepresenting your company. If business is so good for you that you can disregard customers complaints, keep that same energy and let's see how it will work out for you in the end. CONSUMER BEWARE STAY AWAY!!!

I have used Pinnacle Pest Control for 3 years and don't ever plan on changing. My technician is always calls the day prior to service, is always prompt and on time and is very informative if I have a new "pest" on my property. When I have had to call to change my CC# or deal with the front office staff, they have always been courteous and professional. I highly recommend this company all of the time to family and friends.

unknown

So far we've had 2 services. On schedule, timely arrival, professional and courteous. We have been very pleased with their work and results!

so I told the inspector that this was not what I had ordered and the inspect told me that I don't get to decide what he inspects and that he gets to write down whatever he wants. So I called the office and reported him to the super oar who was more corrupt than than the inspector.  He said that they don't have to use the form VA specifically requested and that they can substitute out whatever they want.  He said that they don't have to just inspect the area asked for they can add anything to the inspection they want.

unknown

The subterranean termite treatment was fine. 
 The treatment I have received by the pest control department was abysmal. My fault: I lost the paperwork provided by the technician providing the service estimate. Over nearly 2 months I called three times and apologized for losing the paperwork three times. I asked them to please email me the paperwork. They said they would. They didn't. Next I tried snail mail. They didn't. Finally, I asked for both. Still nothing. Fourth time (why did I call four times?), I asked for a manager and there was no one available to speak with me. I have worked with other companies that were much more responsive than this one. I just wanted to try a local company because I believe in local business. Apparently, this business needs to get their act together in their pest control department. I did not appreciate the constant pointing of fingers at other staff.

unknown

Day of the service the team was on time, very polite and the job went very well. They also took the time to explain how the  treatment works - the orange oil kills the termites but has a short life and timbor was used to extend the treatment protection. I really appreciated them sharing the information about the treatment.

They did a thorough job and explained what they found.