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Pinnacle Pest Control Inc

Founded 1998 • With Angi since May 2006

Welcome to Pinnacle Pest Control, Inc. Pinnacle Pest Control is located in Sacramento, California and services homes and businesses located in the greater Sacramento Region. In business since 1998, Pinnacle's principals have over 30 years experience providing the full range of pest control, termite control and repair services. Our Mission Statement: Pinnacle Pest Control, Inc. will continually strive for a commitment to excellence through a high regard for customer service and the growth and development of our employees. Both of which will be achieved through responsible management at all levels, continuing education, community involvement and the use of the latest technology available in the pest control industry. Our Commitment: Our customers will see our commitment to service as soon as our technicians arrive at their front door. All Pinnacle's technicians work in full uniform and drive clearly-labeled professional trucks with our logo. Our technician's are licensed, bonded, insured and qualified to eliminate all types of pests from your home or business. You can trust our service professional to treat your home with the same level of dedication and professionalism as they would their own.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
yes
Warranties
yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.0

(23) Verified Reviews

Showing 1-23 of 23 reviews
Austin N.
1.0
05/20/2020
I've used Pinnacle for several years. I did not have any problems until they changed who serviced Vacaville from Sacramento to Concord. I used to have a Tech named Andre, who is a companies dream employee. He seemed like he genuinely cared about the customers and would go above and beyond to satisfy me as a customer. The only problem I had at that time was with billing. They would call me or send letters to remind me that I had a balance, I ignored them because I gave them my card to auto bill me. After they sent me to collections I called them to see what happened, I was told the my card was not on file. Ok, no problem so I gave it to them again. Next billing cycle I started getting notices again so instead of ignoring them i gave the card to them again. this happened one more time before i said i wasn't giving you my card again and i will just call in when payment is due. I kept the service because of the tech Andre was a great representative of the company. Then the switch over took place and i was assigned a new tech and he would never give me a heads up that he was going to be in the area, he would spend about 5 min filling up only 1 of 2 bait station and that was it, he never sept for spider webs. I met him once and I showed him once and he seemed like a good guy so this is not a strike on him personally. I made complaints over and over again and nothing happened, I don't even think my complaints were ever escalated to the manager. So, in protest I held on to payment and they sent me to collections. I paid it no problem. I called today and I was immediately transferred to the manager and she told me that they didn't want my businesses because I didn’t pay $100 for a service that i wasn't receiving. She literally got offended that I would not pay for their lack of service. I told her that she should be more offended that you have a tech who is misrepresenting your company. If business is so good for you that you can disregard customers complaints, keep that same energy and let's see how it will work out for you in the end. CONSUMER BEWARE STAY AWAY!!!
Description of Work
consistent pest control service
Category
pest control, garage builders
Sioux E.
5.0
08/13/2019
I have used Pinnacle Pest Control for 3 years and don't ever plan on changing. My technician is always calls the day prior to service, is always prompt and on time and is very informative if I have a new "pest" on my property. When I have had to call to change my CC# or deal with the front office staff, they have always been courteous and professional. I highly recommend this company all of the time to family and friends.
Description of Work
General Pest Control service - bi-monthly
Category
pest control
kendra A.
1.0
11/11/2017
Then a dude named Kevin comes out on the specified dates to spray for fleas. I ask where is Jason, and he says, "Jason is busy, so I'm helping him out." Ok, who cares. Just spray. After 2 visits, Kevin says that he thinks the fleas are gone and that Jason would be coming out from now on to do the general pest control. I say, wait what, I should be getting flea control every 2 weeks like I signed up for. He says that if he doesn't see fleas, they won't come out anymore. I said that's what I signed up for. He says they don't fight against what they don't see. I said, so how will I protect my dog? That's the whole point of getting pest control for the fleas, so I can avoid the bite to begin with. So, basically, Jason signed me up for his general pest control, which includes flea service, when I specifically requested flea service, and he told me general pest is included. Kevin says talk to Jason. Jason says talk to the manager. The manager David calls me and says: -we try to make the contract simple with 5 points -you signed the contract I reply: your sales person misrepresented the service. I believed that I would be getting biweekly flea service He replies: I wasn't there, so I can't confirm that. I reply: you have a customer telling you that a salesperson has misrepresented your company, and your response is that you weren't there? You can't be everywhere. Where is the concern for unethical business practices? I want to cancel. He replies: the contract is simple, you signed it. if you cancel, you owe 50% of the balance. Company can't be bothered by misrepresentation of services.
Description of Work
I called Pinnacle to come out because I had fleas in my backyard. On Oct 13, Jason is the salesperson that came to my house. I specifically told him that my dog had gotten bit multiple times and the vet bills are expensive so I would like to get rid of the fleas and get proactive so it doesn't happen anymore. He said they would come out every two weeks to address the fleas because their spray addresses adult fleas, not the larvae, so they need to do a few rounds a treatments. Great. Jason says that I can sign up for a years worth of service, billed every three months. Weird billing cycle but whatever. Jason also says that included in my service is general pest control (cobwebs, etc). I specifically tell him I don't care about that, what I'm most interested in is the biweekly flea control. Jason walks me through the contract quickly, circling the months that I will be billed.
Category
pest control
Ashley Z.
1.0
05/11/2017
Was scheduled for a 2-hr appointment with Jason, after the two hours expired, called to find out if something was wrong. There was not a record of my appointment on Jason's schedule, and soon found out that my appointment had been cancelled because 'slugs aren't guaranteed' and Jason was supposed to contact me, but didn't. I rearranged my schedule to accommodate the visit, and I was left hanging. Scheduler apologized profusely, and Jason called himself to apologize, but only after screwing over my afternoon. Completely unprofessional and unacceptable. Will never hire again.
Description of Work
Pest inspection for slugs indoors
Category
pest control
Rickie K.
5.0
02/16/2017
unknown
Description of Work
.
Category
pest control
Stephanie M.
5.0
10/31/2016
So far we've had 2 services. On schedule, timely arrival, professional and courteous. We have been very pleased with their work and results!
Description of Work
Outside general bug spraying (spiders, ants, aphids, etc). I took a year contract. Service is performed every 3 months.
Category
pest control
Cathy P.
1.0
09/29/2016
so I told the inspector that this was not what I had ordered and the inspect told me that I don't get to decide what he inspects and that he gets to write down whatever he wants. So I called the office and reported him to the super oar who was more corrupt than than the inspector. He said that they don't have to use the form VA specifically requested and that they can substitute out whatever they want. He said that they don't have to just inspect the area asked for they can add anything to the inspection they want.
Description of Work
1) they agreed to come submit a npma33 form upon va request. 2) they insisted on inspecting things not listed on a npma33 which is a termite inspection. They listed bubbled paint on the ceiling, a broken door jam, a non working garbage disposal as items required to be fixed on a termite only inspection 3). They said they were going to hold our refinance ( this is for our own home) closing and that I could hire them to come fix all these things ( conflict of interest). Since when does a termite company fix paint and garbage disposals? And then I would have to pay for another inspection. Oh by the way, your house is free of termites but we need to extort money out of you somehow 4). Now they say they won't file the form VA specifically requested. Could it be because there isn't a place to add on all these other things ?
Category
pest control
Andy P.
5.0
09/28/2016
unknown
Description of Work
.
Category
pest control
James M.
1.0
12/05/2015
unknown
Description of Work
The company rep came to the property, made a proposal, we followed up with questions and they never ever responded.
Category
pest control
Kimberly C.
2.0
09/22/2015
The subterranean termite treatment was fine. The treatment I have received by the pest control department was abysmal. My fault: I lost the paperwork provided by the technician providing the service estimate. Over nearly 2 months I called three times and apologized for losing the paperwork three times. I asked them to please email me the paperwork. They said they would. They didn't. Next I tried snail mail. They didn't. Finally, I asked for both. Still nothing. Fourth time (why did I call four times?), I asked for a manager and there was no one available to speak with me. I have worked with other companies that were much more responsive than this one. I just wanted to try a local company because I believe in local business. Apparently, this business needs to get their act together in their pest control department. I did not appreciate the constant pointing of fingers at other staff.
Description of Work
They provided subterranean termite treatment in 2013. We paid about $1000 for the treatment. All was well. Then in July we asked them to provide us with an estimate for general pest service. That is where the problems began.
Category
pest control
CATHLEEN D.
3.0
08/12/2015
unknown
Description of Work
First it was squirrels in the attic and finding areas where they could get in. I was told they caught 3 and sealed all potential openings...wrong...3 days later more were there...caught 1 more and set more traps, 12 more opening found....12 were missed....1 missed or 2, but 12? Each worker complained about the other, which really gets annoying. I've since found out that they have a poor reputation in the local area.
Category
pest control
Paula C.
5.0
05/24/2015
Day of the service the team was on time, very polite and the job went very well. They also took the time to explain how the treatment works - the orange oil kills the termites but has a short life and timbor was used to extend the treatment protection. I really appreciated them sharing the information about the treatment.
Description of Work
Pinncale Pest Control treated my house for an isolated infestation of drywood termites with orange oil treatment in the walls and timbor in the attic. .
Category
pest control
Teresa J.
5.0
03/09/2015
They did a thorough job and explained what they found.
Description of Work
They did a whole house inspection
Category
pest control
Madalynn R.
4.0
09/24/2014
Its okay.
Description of Work
I currently use Pinnacle Pest Control.
Category
pest control
Carolyn B.
5.0
03/05/2014
I haven't had any pest now. They do a very thorough job that way, do their job, and very courteous. They call me a day before they come here.
Description of Work
I used Pinnacle Pest Control for pest control services.
Category
pest control
Susan M.
5.0
01/24/2014
I've had them before I joined Angie's List. I have nothing but good things to say about them. They come every other month and I think it comes to something like $34.50 per unit. I live in a duplex so it comes to about $69 for every visit. I pay that 6 times a year. It's just me in my house and I probably won't do it that often, but I have tenants and these particular tenants are really picky too, and don't want to ever see a bug. I don't really like to accept our ecosystem that much, but they just do it outside for me. I'm very happy with Pinnacle. I've been using them for 10 years now. They are very accommodating. If there's ever an issue they have come out, and if I called them and said, I was wondering what you think about this, and they come out and do that at no extra charge. I had an issue with the billing at one point because they were changing their billing system, and I said mainly I don't want to get caught with the service fee because I did pay but they didn't have paid that. She said, don't you worry I'll take care of it. They are just very customer oriented and they are very considerate. I feel very comfortable with them.
Description of Work
Pinnacle Pest Control Inc. was here today for pest control services. They do protective spraying within the parameter of the house for wasps, ants, and things like that. Part of the service is interior but I don't have them come in to my home and my tenant's home. I had a problem with some rats and they came out and put out traps. I kind of had an infestation at one point, they took care of it, and within about a month, we had everything under control. They came out and put out traps and they still continue to check all of that.
Category
pest control
Elitha K.
2.0
10/16/2013
So as most people know there is a deadline for such things. But when they failed to return our phone calls and messages to get back out for a re-inspection we started getting worried. Then finally we got ahold of them and of course we were told it would cost another $95. So the person who was coming out to take care of our problem was the owner himself. We never did find out if and quot;Jimand quot; was the owner or not (he wouldn't give me his last name) and he was late. The inspection of course took all of 2 minutes. We were cleared on all of it. and quot;Jimand quot; said paperwork would be ready next morning at the latest. He kept saying over and over it would be fine, it'll be ready, no problem. So then tomorrow comes and we call the office and the report is NOT ready. The office tells us 48 turn around time! Our re-fi people were able to get an extension on paperwork because of the pest company's feet dragging thank goodness! All in all its stressful enough to have to go through a re-fi but this company did nothing to make it any easier on us. It was awful!
Description of Work
This was for an inspection for our ReFi. When they first came out to inspect they saw some dry rot. But were unable to get access to garage because of all the stuff in it. (ok no problem). The cost was $95.
Category
pest control
Craig F.
5.0
06/15/2012
We haven't done the work yet, but I would hire them for the job. They seemed very willing and helpful. They were very professional, and I felt very comfortable with them. They were very punctual for the estimate.
Description of Work
They gave me an estimate to treat my house for termites.
Category
pest control
JOHN S.
5.0
06/12/2012
Generally went well. Guy was professional, on-time, nice guy, etc. He did a decent inspection. Could have spent more time in bathrooms and kitchen. He barely looked in the attic, but that's normal for a pest inspection, for some reason. He did a pretty good job under the house -- crawled around the whole perimeter and told me of some problems I hadn't previously known about. I feel confident that if there were major problems, he would have seen them and told me. Generally I think it was a good inspection and would hire them again. The only reason I gave a B for quality is because check of bathrooms and especially attic could have been better. But from my experience, pest inspection is a pretty subjective business, and the level of effort he put into it was decent. This was a $95 inspection, so you don't get hours and hours of work. It wasn't amazing, but I haven't found an amazing pest inspector, and I would hire these guys again.
Description of Work
I hired Pinnacle for a pest inspection (i.e., dry rot and termites) of a house I was thinking about buying.
Category
pest control
Erin N.
5.0
06/03/2012
Joe was punctual, friendly, and thorough. He comes out to my house no later than one business day after I call for service. He is very knowledgeable and helpful!
Description of Work
Joe checked for rats and set traps under the house and sprayed my yard as scheduled.
Category
pest control
Pamela M.
5.0
12/31/2011
I have had Pinnacle for a couple of years now and am very happy. I have referred others who are also happy. They will do whatever needs to be done and then some. I trust them to come to my home when I am not available.
Description of Work
Maintenance Pest Control.
Category
pest control
Elizabeth P.
5.0
11/09/2011
I hired them because I didn't want a contract but I ended up signing a contract after I talked with them. They did call me to get a termite inspection but I didn't want that so I didn't call them back. They are coming 3 or 4 times a year to spray. They were fine and they were willing to come out to take care of my emergency without signing a contract unlike other companies. I will try them for a year and if I am happy with the service, I will renew.
Description of Work
I used Pinnacle Pest Control because I had a wasp nest. They also sprayed around my house because I signed a contract.
Category
pest control
KAREN K.
5.0
05/19/2006
Prompt, professional and actually looked at the evidence that I had preserved in my bathroom. After careful examination, Allen determined that I didn't have termites- they were ants. He even showed me a dead ant carcass that he had examined in the dirt pile on my window sill. More examination of my house did not show any indication of termites. He told me how to take care of the problem myself or his company would do it for me. His estimate was free.( I made up an amount paid for the work because it was a required field to submit this report) I was really happy with the report and his honesty. Will definately use them for all of my pest concerns in the future.
Description of Work
Estimate for termite work. Three previous estimates from other companies that were over $1,000.00 dollars each. None of them gave more than a simple glance at my ''evidence''. They focused mostly on the cost of the repair and telling me how much damage termites can do.. Because the company I chose didnt show up to do the work they recommended, I began the cycle again of trying to get more estimates. The Pinnacle man was an hour late for the estimate; however, I am sure he gave the previous customer the same complete, focused attention that he game me.
Category
pest control

Phone

Address

600 Broadway Ste E

Sacramento, CA 95818

Other Information

Services offered

Pest control service: ants, spiders, earwigs, black widows, spiders, roaches, and wasp. Rodent control: rats and mice.Termite inspections and control, bed bug control, dry rot & termite repair. New Green Termite Control "Orange oil" Termite service

Payment options

Check
Visa
MasterCard

FAQ

Pinnacle Pest Control Inc is currently rated 4 overall out of 5.

Pinnacle Pest Control Inc is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Pinnacle Pest Control Inc accepts the following forms of payment: Check, Visa, MasterCard

Yes, Pinnacle Pest Control Inc offers free project estimates.

Yes, Pinnacle Pest Control Inc offers eco-friendly accreditations.

No, Pinnacle Pest Control Inc does not offer a senior discount.

Yes, Pinnacle Pest Control Inc offers emergency services.

Yes, Pinnacle Pest Control Inc offers warranties.

Pinnacle Pest Control Inc offers the following services: Pest control service: ants, spiders, earwigs, black widows, spiders, roaches, and wasp. Rodent control: rats and mice.Termite inspections and control, bed bug control, dry rot & termite repair. New Green Termite Control "Orange oil" Termite service

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