Pinnacle Pest Control Inc

I've used Pinnacle for several years. I did not have any problems until they changed who serviced Vacaville from Sacramento to Concord. I used to have a Tech named Andre, who is a companies dream employee. He seemed like he genuinely cared about the customers and would go above and beyond to satisfy me as a customer. The only problem I had at that time was with billing. They would call me or send letters to remind me that I had a balance, I ignored them because I gave them my card to auto bill me. After they sent me to collections I called them to see what happened, I was told the my card was not on file. Ok, no problem so I gave it to them again. Next billing cycle I started getting notices again so instead of ignoring them i gave the card to them again. this happened one more time before i said i wasn't giving you my card again and i will just call in when payment is due. I kept the service because of the tech Andre was a great representative of the company. Then the switch over took place and i was assigned a new tech and he would never give me a heads up that he was going to be in the area, he would spend about 5 min filling up only 1 of 2 bait station and that was it, he never sept for spider webs. I met him once and I showed him once and he seemed like a good guy so this is not a strike on him personally. I made complaints over and over again and nothing happened, I don't even think my complaints were ever escalated to the manager. So, in protest I held on to payment and they sent me to collections. I paid it no problem. I called today and I was immediately transferred to the manager and she told me that they didn't want my businesses because I didn’t pay $100 for a service that i wasn't receiving. She literally got offended that I would not pay for their lack of service. I told her that she should be more offended that you have a tech who is misrepresenting your company. If business is so good for you that you can disregard customers complaints, keep that same energy and let's see how it will work out for you in the end. CONSUMER BEWARE STAY AWAY!!!

I have used Pinnacle Pest Control for 3 years and don't ever plan on changing. My technician is always calls the day prior to service, is always prompt and on time and is very informative if I have a new "pest" on my property. When I have had to call to change my CC# or deal with the front office staff, they have always been courteous and professional. I highly recommend this company all of the time to family and friends.

unknown

So far we've had 2 services. On schedule, timely arrival, professional and courteous. We have been very pleased with their work and results!

so I told the inspector that this was not what I had ordered and the inspect told me that I don't get to decide what he inspects and that he gets to write down whatever he wants. So I called the office and reported him to the super oar who was more corrupt than than the inspector.  He said that they don't have to use the form VA specifically requested and that they can substitute out whatever they want.  He said that they don't have to just inspect the area asked for they can add anything to the inspection they want.

unknown

The subterranean termite treatment was fine. 
 The treatment I have received by the pest control department was abysmal. My fault: I lost the paperwork provided by the technician providing the service estimate. Over nearly 2 months I called three times and apologized for losing the paperwork three times. I asked them to please email me the paperwork. They said they would. They didn't. Next I tried snail mail. They didn't. Finally, I asked for both. Still nothing. Fourth time (why did I call four times?), I asked for a manager and there was no one available to speak with me. I have worked with other companies that were much more responsive than this one. I just wanted to try a local company because I believe in local business. Apparently, this business needs to get their act together in their pest control department. I did not appreciate the constant pointing of fingers at other staff.

unknown

Day of the service the team was on time, very polite and the job went very well. They also took the time to explain how the  treatment works - the orange oil kills the termites but has a short life and timbor was used to extend the treatment protection. I really appreciated them sharing the information about the treatment.

They did a thorough job and explained what they found.

Its okay.

I haven't had any pest now. They do a very thorough job that way, do their job, and very courteous. They call me a day before they come here.

I've had them before I joined Angie's List. I have nothing but good things to say about them. They come every other month and I think it comes to something like $34.50 per unit. I live in a duplex so it comes to about $69 for every visit. I pay that 6 times a year. It's just me in my house and I probably won't do it that often, but I have tenants and these particular tenants are really picky too, and don't want to ever see a bug. I don't really like to accept our ecosystem that much, but they just do it outside for me. I'm very happy with Pinnacle. I've been using them for 10 years now. They are very accommodating. If there's ever an issue they have come out, and if I called them and said, I was wondering what you think about this, and they come out and do that at no extra charge. I had an issue with the billing at one point because they were changing their billing system, and I said mainly I don't want to get caught with the service fee because I did pay but they didn't have paid that. She said, don't you worry I'll take care of it. They are just very customer oriented and they are very considerate. I feel very comfortable with them.

So as most people know there is a deadline for such things. But when they failed to return our phone calls and messages to get back out for a re-inspection we started getting worried. Then finally we got ahold of them and of course we were told it would cost another $95. So the person who was coming out to take care of our problem was the owner himself. We never did find out if and quot;Jimand quot; was the owner or not (he wouldn't give me his last name) and he was late. The inspection of course took all of 2 minutes. We were cleared on all of it. and quot;Jimand quot; said paperwork would be ready next morning at the latest. He kept saying over and over it would be fine, it'll be ready, no problem. So then tomorrow comes and we call the office and the report is NOT ready. The office tells us 48 turn around time! Our re-fi people were able to get an extension on paperwork because of the pest company's feet dragging thank goodness!
All in all its stressful enough to have to go through a re-fi but this company did nothing to make it any easier on us. It was awful!

Generally went well. Guy was professional, on-time, nice guy, etc. He did a decent inspection. Could have spent more time in bathrooms and kitchen. He barely looked in the attic, but that's normal for a pest inspection, for some reason. He did a pretty good job under the house -- crawled around the whole perimeter and told me of some problems I hadn't previously known about. I feel confident that if there were major problems, he would have seen them and told me. Generally I think it was a good inspection and would hire them again. The only reason I gave a B for quality is because check of bathrooms and especially attic could have been better. But from my experience, pest inspection is a pretty subjective business, and the level of effort he put into it was decent. This was a $95 inspection, so you don't get hours and hours of work. It wasn't amazing, but I haven't found an amazing pest inspector, and I would hire these guys again.

Joe was punctual, friendly, and thorough. He comes out to my house no later than one business day after I call for service. He is very knowledgeable and helpful!

I have had Pinnacle for a couple of years now and am very happy. I have referred others who are also happy. They will do whatever needs to be done and then some. I trust them to come to my home when I am not available.

I hired them because I didn't want a contract but I ended up signing a contract after I talked with them. They did call me to get a termite inspection but I didn't want that so I didn't call them back. They are coming 3 or 4 times a year to spray. They were fine and they were willing to come out to take care of my emergency without signing a contract unlike other companies. I will try them for a year and if I am happy with the service, I will renew.