Patio Warehouse Inc

Excellent.

I found Patio Warehouse on AngiesList and Yelp and decided to go with them based on all of the good reviews. I am happy to write another good review for them. Our project ended up being much more difficult than originally anticipated, but the people at Patio Warehouse worked hard to get everything done - even when it required a lot of extra work on their part. They went above and beyond to make us happy. Compared to a lot of projects they do, ours was pretty small and we really appreciated their time, effort and commitment to our project. I'm sure many other companies would have pulled out after the first speed bump (and there were many), but they did not and they never treated us as if we were an inconvenience (even though we definitely were!). I would highly recommend them to anyone.

Overall the final product looks great and excellent work. Very happy with it. Owner Jarod was very helpful, direct, honest, quick and straightforward with his recommendations understanding our budget range and our relatively simple project. Fernando and his team also excellent. Appreciate their hard work over 1.5 days. Only thing for future consideration/improvement is clearer communication via e-mail or text in terms of the installation date and arrival times. But overall great company and appreciate it.

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They were here August of 2015.  It cost $13000.  They were very quick on the demolition but there were a few quirks in the process but they did a good job.  I thought it came out really well.  I thought they were all good, pretty good guys.

I love how responsive and communicative as well as accommodating they are. The specialist is Paul, he's professional and punctual. He's very knowledgable and tries to suggest various of options enthusiastically. Even tho I'm not too into Salesmanship type personalities and humor/sarcasm, I can tell Paul is doing a good job. My experience w this company is a good one, the quote is much higher than I expected, but the owner messaged me to tell me about Hero program to help me manage the financial stress. It shows that they're running a good business and customer service is also great.

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They came out and gave me an estimate on installing a Patio cover for me. I called another vender for another bid. They were more expensive. Patio World  was able to give me a better price that would fit my budget. The quality of the materials was important to me, I didn't want something that looked cheap. The project specialist, Adrain was prompt courteous and very professional. They were ready to do the install but had to wait for me to do repairs and return from vacation to do the install. As soon as I was ready they did the install. It took Freddy and his crew a day to do the install. It was quick clean and neat. They met my expectations for quality and  price. Would I use them again? yes

On December 18,
2015, I paid the down payment ($1,000.00), in person, for my patio installation.  At the time of payment, Laura stated that the
installer, Mario, would be coming to my home, on December 21, 2015, to inspect the
area where the patio will be installed; Mario did not show-up or call.
On January 2,
2016, Mario called me at ~2:30 p.m., and asked me if I will be available at 3:45
p.m. for a same-day inspection; ?I said yes!? When Mario arrived at my home, he
did the walk-through inspection of the area where my patio will be
installed.  He was a nice guy, who
understood our needs, and he was very knowledge about the installation process.  On this date, I paid my second payment, to
Mario, of $6,000.00 (materials and walk-through fees).  On January 4, I called Laura and asked her to
email me a receipt for the $6,000.00 payment; on January 6, 2016, I received
the receipt.
 On January 4, during
my conversation with Laura, I asked her confirm the new date that my patio
would be installed, she stated that she would contact Mario and ask him to call
me to confirm a new date for my patio installation.  Mario called me and stated that he would
install my patio on January 11 through 12, 2016, providing it does not rain; it
did rain. He stated that if it does rain, he would do the installation on
January 15 and 16, 2016, but Mario was a no-show ? there was no call to let us
know that he would not do the installation on the aforementioned dates.
 On January 15, I
called Mario to learn the status of our patio installation; he said that he would
arrive for installation on Monday, January 18, 2016, between 9:00 a.m. and
11:00 a.m.  Mario and his team showed up,
on this date, at ~9:45 a.m., and started our patio installation.
Ultimately,
Mario and his team did an excellent job on our patio.  It looks great!  

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We got three bids for the new patio cover and Patio Warehouse seemed the most reasonable. Not the cheapest, but we thought that they offered good value. We had a little problem with the permitting, as Irvine requires a permit for the replacement of a patio cover, even if other communities don't and that cost me an additional $350.00. Once the installation was scheduled everything went well. The workmen were scheduled at 8:00 AM and at 7:45 their truck drove up. When they started the demo of the old patio and the installation of the new patio, things when pretty quick. They hauled away the old patio and did an excellent job of cleaning up the area before they left. We have had the new patio up for nine months and it still looks good. We are happy with our decision.

The group was timely, professional and cleaned up everything.
I would certainly recommend them

The project went well and we are happy with the patio covers. We originally were going to replace all three patio covers, but we went with two "awing" type lattices on one side instead of the normal patio cover on one side. The job was done in time and for the contracted amount. It has added value to our property.

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I needed a replacement of my rotted wooden patio cover and called the Patio Warehouse among others for an estimate. I wanted a high quality aluminum structure of more generous dimensions and some unique design features. Jeff Shore, owner of Patio Warehouse, came to my house the next day. He understood what I had in mind, laid out a proposal and contrasted the characteristics of his recommended materials with less costly choices. In comparison with other proposals, Jeff?s price was not the lowest by a fair margin, but there were some quality construction and the aforementioned material details that did not exist in the lower bids, so I decided on a gut feeling to give the job to Patio Warehouse and I am glad I did: For one, Jeff ruled every argument with the installation team in my favor and honored without hesitation several details that we had discussed during the proposal but were not spelled out in the written contract - which in my experience is a rare show of a contractor?s integrity. When all was finished and done in good time, I was very satisfied with the workmanship, quality, and appearance of the structure. I strongly recommend Jeff Shore and Patio Warehouse to others for a quality product at a competitive price from a contractor who stands by his word.

We were very happy with the service. Unfortunately, our last rain we did have some leaking. I contacted the company about it and they said they will be sending someone out to take a look. They did a beautiful job and made great suggestions. The pricing was very fair and I would recommend them to anyone. Jared came out for the estimate and a crew of 5 came out for the project. They completed the job in about 1 week. We had no problem scheduling the service.

This experience was a mixed bag.  The first contact with the salesman, went well, he was pleasant an knowledgeable, he measured and gave us an estimate, and we scheduled the work to be done.  The estimate was a blanket estimate with no detail or itemization which we would have been more comfortable with.  He said that his foreman would be in touch with us right away.  The foreman came out, was very pleasant, viewed the job site made an adjustment to the plans eliminating one of the supports which he said we would get credit for and would call the salesman for the cost adjustment and they would contact us.  weeks went by and we repeatedly had to ask for the credit.  The salesman never did call us back, but we finally received the credit from the office.
Originally the install was scheduled for October 4th.  That was a day both my wife and I had off and wanted to be there.  The day before the scheduled work, the foreman called and said they had cut the material from the wrong color and we would have to reschedule which we did.  I had to take a day off from work in order to meet this new appointment.
They day of the install, the foreman showed up early with one other installer and got to work.  At the initial meeting with the foreman he assured me no to worry about removing the items on the patio that they would do everything.  Wanting everything to go smoothly, the day before I removed the potted plants, most of the furniture, and the carpet, everything except the rug pad and the sectional.  As the crew started work, they dragged the sectional off the patio, but left the rug pad and started walking all over it with their tools and ladders.  I said "Hey guys, I moved everything else for you, can we move the rug pad?"  which they finally did.
After that the work went smoothly and quickly.  They were done in about 4 hours.  But the quality of the installation was lacking.  They left a very noticeable 2 inch gap where the header meets the house, and the molding on the outside we were told would extend 4-6 inches was actually 13 and looks very odd considering the size of the cover. Not great installation.
When they were finished, the slid the sectional back on the patio and left.  Not even an offer to reload the furniture back onto the patio.  So Much for the offer that they would take care of everything.
This wasn't a terrible job, but not a great one either.  I am sure I could have gotten worse, but I am also sure I could have gotten better.

I was not completely thrilled with them. They did a good job, but I was mislead during the negotiation process. I feel like I got a good deal, but it was still $9,000. I liked the installation crew. We had an issue and it took five or six calls trying to locate them. They just were not responsive when we needed them to fix something.

It went well! They did a good job! Their price was good!

The estimate process was thorough and they put everything in writing.  They promised not to change the price and stuck to their promise.  The workers were all professional and punctual.

Sent an email to Patio Warehouse through Angie's List and received a response within an hour. Spoke with Jeff the President and set an appointment for In-Home Consultation three days later. He was professional and explained everything in detail. No pressure to commit and we felt comfortable enough to commit and proceed with signing contract on the spot. They do accept credit cards and charged down payment first and then two separate payments after which was convenient. A few days later received call from Tony the project manager who was professional and great to work with. Once the materials were in we scheduled a day for the work to be done. I was amazed that Tony and his two grandsons also Tony and Frank tore down the old patio cover and put up the new patio cover in under six hours. They cleaned up after as well and was impressed with their work ethic.

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The work was well done and the result is beautiful. They installed the fan and lights to our liking.

My main complaint was the lack of communication by the project manager after we signed the contract.

We ordered custom pillars. We were told afterward it would be 4-5 weeks for them to arrive. They were prompt in installing the footings and working with the paver company.

We were OK with waiting because we wanted to paint the house. After 5 weeks had passed and we heard nothing, I called Mario. He informed me that the pillars were not in and he expected them the next week. Needless to say they did not arrive until the following week and only after I badgered him and the office with phone calls did they finally locate and install the patio cover just 2 days before we were leaving on vacation.

During the job Mario left early on the first day. On the second day we were working and he called me midday at work and informed me they needed to get in the house to finish the electrical. Again, lack of communication and coordination with our schedules.

I am a very demanding and knowledgeable customer expecting a great product, quality workmanship, responsive customer service and prompt attention to details.

I vetted several patio installing companies before selecting Patio Warehouse to install our new patio.  I could not be more pleased with the results.

Despite being a more demanding project, Patio Warehouse met every one of my concerns and promptly responded to any issues that I may have had.  The work crews were polite, sensitive to our environment and cleaned-up the work place every day.

Most often, I am hesitant to make recommendations.  However, when I receive a great product, outstanding customer service and at a competitive price, I want to tell everyone.