Dreamworks Remodeling

We started our bathroom remodel last year and decided to try a "professional" contractor with a showroom who could do it all. In the past we always hired multiple contractors i.e. a plumber, a painter, and tile guy, etc. After meeting Lester, the owner, we decided to give Dreamworks a try and have them handle the entire job. Wow! Glad we did! Everything came out great!! Service and price were fantastic for the quality of work. We will be using them again on our next project! ????

Everything was done to exactly what we imagined. Things went smooth and without a hitch. The attention to detail and quality of work will make us use Dreamworks for our next project.

Dreamsworks rebuilt my bathroom and closets which had been gutted after a water damage. Dreamworks also replaced kitchen sink and faucets. They did an excellent job. This was the 3rd project that Dreamworks did in my houses. Lester and Bernie were very helpful and professional.

They did some plumbing and some electrical work. They basically replaced vanities, countertops, tub, shower, flooring. It was pretty much a total remodel of the bathroom, it's a decent size bathroom, it was the master bath. The people were great, and they cleaned up after themselves. They basically did all of the tiling and stuff like that. It was pretty good. They installed the new tub. I pretty much sourced most of the material myself. I think some of the electrical stuff, and the plumbing stuff was fine. The tile and stuff from the trimming could've been done a little bit better, you know. That was basically it. I think they needed someone a little more experienced in putting in glass tiles, or I'll say design and stuff like that. I thought the price was pretty good you know, for their labor. They were really good with being responsive.

They got the job done at the right price and in the time frame given.

Working with Dreamworks was far from a dream. It was in fact a nightmare. The quality of the service and products we received were not commensurate with the price. But the most disappointing part was the complete lack of professionalism on the part of Dreamworks, particularly their leader. There are too many examples of this lack of professionalism to list here, but three standout examples are as follows: 1. The cabinets we ordered, the most expensive part of our remodel, arrived in truly terrible shape. There were multiple scratches and dings on almost every piece. After one round of retouching, the cabinets still looked damaged. This was brought to Dreamworks' attention and our request for further retouching -- to bring the cabinets to the state that we paid for... looking new! -- was met with not only a refusal to do more touchups, but a verbal tirade by the Dreamworks leader that ended with him calling us liars, even though he hadn't come to inspect the cabinets after the retouching was completed. In the end Dreamworks had a Merillat cabinet rep come to look at the cabinets. The result was an apology by the Merillat rep. He confirmed that the cabinets arrived in a state that was not up to their standards and paid for the remaining touchup work that needed to be completed. 2. After the project was complete, it took Dreamworks two months to complete the punch list. We had to send multiple requests just to get them out here to finish items and each request was met with resistance, and in many cases an insistence that what we were asking for wasn't in their "scope." 3. Dreamworks expected to be paid prior to providing an invoice. They insisted that their system would not generate an invoice until they were paid for the amount of the invoice. Although it didn't make sense, we went along with the system just to keep things moving. We have made repeated attempts to obtain our final invoice and they have refused to provide it at first stating that they were having problems with their billing system, and then just ignoring our requests and becoming completely unresponsive. Some additional issues we encountered: - Cabinet installation was poor. The crown molding had big gaps in between pieces; they cut multiple holes in the walls to install the cabinets, and didn't fill the ones they didn't use; they measured incorrectly and then had to cut into the wall to get the cabinets to fit properly; they didn't order shelves we had requested for some cabinets and then we had to fight them to get the shelving ordered and installed. - In our original plan, we asked for and were promised a larger kitchen island. It was measured incorrectly and the new one is actually smaller than the one we took out. - The installer lost a piece of the cook top and it took several weeks to get it. - The painters were extremely sloppy. Almost six months later we are still finding paint dripped on tiles. The new carpet that we had installed is not as tall as our old carpeting so there was some old carpet adhesive on the baseboards above the carpet. Instead of sanding and cleaning the baseboards before painting them, the painters just painted over the old adhesive. Again, it was like pulling teeth to get Dreamworks to correct this situation. They kept insisting that they would have to replace the baseboards and that was out of scope. We stuck to our guns and said all they needed to do was sand and repaint. When they finally came out to do the work (several weeks later), sanding and repainting did the trick. - The painters also took it upon themselves to tear off the base of one of the posts of our pergola outdoors. They said they tore it off because the wood was rotting and they wanted to show us. Personally I would prefer them just telling us rather than ripping it apart! Of course, Dreamworks came out to look at it and said that it was going to cost upwards of $3,000 for them to fix it because it was out of scope, even though we didn?t ask them to tear off the base in the first place! After several arguments, a patch was installed to repair the base cosmetically until we were ready to address the dry rot issue. - During the tiling the crew disposed of their dirty water in a planter, killing a plant and leaving the planter coated in tiling product. When we asked Dreamworks to clean out the planter and replenish it with fresh soil, they argued, as always. They said that they didn?t have anywhere else to dump the dirty water and the tiling product would wash away naturally with time. In the meantime, our plants were dying. As you can tell, our experience with Dreamworks was not positive. We would not recommend them to anyone. If you are considering using them, we encourage you to investigate other options. We are confident there must be another company out there that will provide better service and a better end product for the price.

We needed to remodel the interior of our house and they gave what we assumed to be a fair price. The remodel was not completed until two months after the promised date. Towards the end of the project, the contractor became unresponsive and would take his time returning to our house to finish the little touch ups that were promised and needed. Furthermore, we were told that they had one of the best cleaning crews in town, but when we moved back into the house, our brand new toilets were stained and soiled, and clearly had been used multiple times but not cleaned up. Having settled into the house for a few months now, we have been noticing a lot of sub-par work on the cabinets, in the tile and flooring, and the installations of the fixtures. One other thing of note is that this was a fairly large project that involved the whole house and as we proceeded with the work, the contractor became presumptuous and assumed he would be the one to do work on the other projects we were considering. However, he became upset when he found out we were pricing the projects out to other vendors and made us feel guilty for doing something that any responsible homeowner would do.

I got other quotes and they seemed the most confident and they knew the most about it. They were very confident that they could do the work in the amount of time and within the amount of money.

They cleaned up, they were on time and they were very courteous. They were an amazing company. The product that they produced for the price was amazing.