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911 Restoration of Orange County

Air Duct Cleaning, General Remodeling, Mold Testing & Remediation,

About us

911 Restoration of Orange County is a full-scale water damage cleanup restoration company offering you peace of mind after a disaster. We provide water damage restoration, sanitization, mold removal, fire & smoke damage, reconstruction and everything in between with 24/7 availability. Take precautionary actions during the coronavirus. Our techs are trained to sanitize and clean your property with disinfection solutions and follow CDC and EPA protocols. Disasters can happen anytime due to pipe bursts, flood damage, roof leaks, storm damage or other water damage-related emergencies. Fortunately, our IICRC-certified techs will rapidly respond within 45 minutes to handle any water related emergency and help minimize damage.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Water Damage Restoration, Floodwater Extraction, Leak Repair, Ruptured Hose Repair, Pipe Burst Repair, Mold Remediation, Mold Testing, Visual Mold Inspections, Mold and Fungus Removal, Mold Spore Removal, Fire Damage Restoration, Smoke Stain Cleanup, Ash and Tar Removal, Smoke Odor Removal, Disaster Restoration, Sewage Backup Cleanup, Black Water Removal, Sewage Decontamination, Complete Home Renovations, and Disaster Remediation Services.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.622 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
18%
3
9%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.8
responsiveness
4.7
punctuality
4.7
Showing 1-22 of 22 reviews

Rachel T.
06/2017
5.0
It went smoothly. The guys were really nice and they were pretty efficient. It didn't take too long and they were very helpful. They showed up on time and got the job done on time.
Description of Work: I had mold in my home. It was nasty so they did mold remediation. I got some other estimates with different places and this was the best price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Sasha M.
06/2017
5.0
They were excellent! The did a really good job and were very professional. I would definitely recommend them and absolutely use them, again.
Description of Work: Mold Treatment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynn T.
06/2017
5.0
They were awesome! They were very professional and reassured me that everything was going to be okay.
Description of Work: 911 Restoration did the remediation on the water damage and mold at my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from 911 Restoration of Orange County
Thank you very much to allowing us providing you with our service. It was a pleasure working with you.

Leon V.
06/2017
5.0
remodeling
  + -1 more
They are great not only they demo the wall fast to get to problem but the were really clean and professional and even good with kids . They gave a really reasonable price for the amount of work they had to do .
Description of Work: I had a water and mold damage in the basement from a pipe behind drywall .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leon V.
06/2017
5.0
They are amazing, they were referred to me from a friend and they did a great job and they were and fast and hey are good with kids. Under the circumstance that i would need them i will definitely be calling them.
Description of Work: They did water and mold remediation in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Al M.
05/2017
5.0
They were very professional, and thorough. They reported on time every day, worked professionally, and did an outstanding job. I would highly recommend them for anyone needing restoration from water damage, leaks, or mold.
Description of Work: We had black mold that had developed in our bar cabinet, they removed all the mold and cabinets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

Dale S.
05/2017
5.0
remodeling
  + -1 more
It went very well. Shawn Diaz came out and got right to work- he was clean, efficient, professional, and oh so polite. He was there for 5+ hours and stayed until the work was done. Never a complaint. Shawn set the bar pretty high. He made this stressful situation less intense.
Description of Work: We came home to find that the So CA rainstorm and wind caused roof damage resulting in some water damage/mold to two of our rooms. We initially called the big well known remediation companies and they were so busy that they were unable to come for 2-3 days. We didn't want to risk having further damage done and a search on he internet lead me to 911 restoration. Within a few hours, they sent someone out to take care of matters so that the mold issues wouldn't get any worse. My insurance carrier could not respond for 4+ days so time mattered.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Regina R.
05/2017
5.0
911 restoration met me immediately and arranged all the tests, unfortunate asbestos abatement, and repairs. After attempting to work with another company that was not moving forward with the job, it was a huge relief to work with organized professionals at 911. The room was repaired in time for the tenant to move in and the price for the work was more than fair.
Description of Work: Due to the heavy rains and winds a small leak formed and turned into a large leak within 24 hours. Due to age of the house, there was the potential for asbestos.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arnes F.
05/2014
5.0
I won't go into a bunch of the boring details, but just to say that these guys did a great job making a bad situation at least tolerable. We live in Orange County and a few days ago our hillside behind our house just could not take any more rain and it came inside our home (it was a rainy weekend!) . I called my friend and he recommended 911 Restoration. I called and Rubi told me they were super busy. Lots of people had water issues that weekend. They keep me in the loop by calling to let me know when they would be at my house. Carlos crew came; they moved my furniture, took the baseboards off, pulled back the carpet, took out the wet pad, soaked up the water, placed fans and a dehumidifier in my living room and checked other areas (walls). They came back the next day to check on things. Then a few days later came back and put the house back together. It was not fun having my living room apart, but they were courteous, thoughtful of my things and I would highly recommend them.
Description of Work: helped us restore and dry our house after a water damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,690

Ryan R.
04/2014
2.0
Commenced with water damage work without identifying whether or not there was asbestos present. In the end test revealed asbestos was present
Description of Work: Water damage remediation

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Carla S.
09/2013
3.0
I had water in the garage, leaking from the bathroom above. I panicked. Cameron Figgin's group promptly responded, and sent Brian that day. They were awesome. I forget their company's name. You definitely want them. They do the job and they do it right.
Description of Work: I asked for information from them through Angie's list and they never called me back. I was happy with the other group I chose, led by Cameron Figgins. His place rocked! I might have name wrong. If Cameron and Brian were from 911 Restoration, they would definitely get all A's and my full recommendation.
Rating CategoryRating out of 5
$4,000

Response from 911 Restoration of Orange County
Dear [member name removed], We are very sorry about this situation. We have been trying to find your information on our data base and we show no record of you calling our company, so we realize there may be a confusion. We would like to ask for your help in order to resolve this matter, if you can provide us your phone number or get in touch with us to discuss what really happen we would greatly appreciate it. 911 Restoration has different branches in different cities within the United States, and we are thinking maybe you're confusing us with another branch. We are 911 Restoration of Orange County, and our goal within all the Orange County area is to look out for our customer's health and service them in the best way possible, providing them with excellent service and customer's satisfaction. We apologize for this inconvenience, and we would definitely like to speak with you and find out about this matter. We appreciate your understanding, and would like to thank you before hand for your soon response. Please give us a call at your earliest convenience. Thank you,

Don R.
08/2013
5.0
We contacted 911 the morning after our flood incident. Having been through this before we knew the importance of not waiting. They had a crew over within a few hours, pulled back carpeting, cut out wet Sheetrock and baseboard, and installed temporary drying equipment. 48 hrs later they returned and removed everything. I believe we will be able to salvage the carpet. They were professional and responsive.
Description of Work: Dried out a lower floor bath and bedroom that had been flooded by an obstructed sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from 911 Restoration of Orange County
Thank you [removed member name] for your great feedback. It was a great pleasure for us to help you out with this incident, and we are happy that our goal was accomplished and that you are happy and satisfied with our services. 911 Restoration of Orange County would like to thank you for allowing us the opportunity to serve you.

Sheryl F.
06/2013
4.0
911 Restoration came out and did what they said they were gonna do. I went fine, it just seems that we would cost a lot of money. I didn't think the water damage was that bad. We were going to have our bathroom redone anyway so we decided not to go ahead with it. We had water dripping from the bathroom upstairs to the bathroom downstairs and they said they need to rip open everything. I didn't think it was that bad.
Description of Work: 911 Restoration came out and tested our bathroom for mold.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Marti H.
01/2013
4.0
NA
Description of Work: Water damage. They came in took out allof the carpets andbaseboards, opened the walls where necessary and left hugh air fans to dry out the walls. Capets were cleaned and santized.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Brian M.
07/2012
5.0
air duct cleaning
  + -1 more
Two guys, friendly, accommodating and diligent in their work. Isiah Meraz, David.
Description of Work: Air duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Douglas S.
06/2012
3.0
They had offered a coupon with 10% off for Angieslist members. I actually was trying to call Angieslist office because they were trying to negotiate from 10% to only 5%. Eventually they did give me the full 10% discount but they weren’t really forthcoming about it. They did a fairly good job. They were a little inconsistent. I wasn’t unhappy with their service but I felt that they could have done a better job communicating with the person that gave the estimate. They didn’t do the same job that the person that provided the estimate described. They took my refrigerator outside and they cleaned it in the open air which I was very unhappy with. I have two dogs and they jeopardized my dogs’ health. I expressed my concern and they did spend the time to reassure me that even though they did a different job than what they quoted, they were safe but I am not sure about that.
Description of Work: 911 Restoration did mold remediation. They built a negative air chamber inside my house and blew the air that was inside that and also any spores that the mold could have become air borne. So they pumped all the air in that chamber outside of the kitchen area.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0


david V.
12/2011
5.0
They were helpful and I appreciated their information.
Description of Work: I called them about a water leak.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laurie M.
10/2011
4.0
air duct cleaning
  + -1 more
did not go with this company.
Description of Work: Got a phone estimate on air duct cleaning for my condo. 6 vents and air intake. Was quoted from 300-500$, depending on services. I wanted a more definite response than that so I didn't engage them. Very polite and knowledgeable on the phone. Answered all my questions.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

John S.
08/2011
5.0
The experience was pretty good overall. I don’t have any complaints about this company. They were easy to work with and I would certainly use this company again.
Description of Work: They repaired some drywall/stucco, replaced some electrical outlets, and a ceiling fan.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Joseph S.
08/2011
4.0
We were happy with the work but they were very expensive. They were very responsive and good at working around our schedule. They were very professional and friendly guys. I probably wouldn’t use this company in the future. I would find somebody that is more affordable.
Description of Work: We had some water damage in our house.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Donna H.
03/2011
5.0
air duct cleaning
  + -1 more
I thought they did a great job at a fair price. They were the only company that I called that offered a free estimate, and they acted quickly which was important to me.
Description of Work: They came to my house, removed drywall, removed mold and took it away from the property. This was done with consideration for health and cleanliness of the rest of the house. They taped off and zipped up effected areas so mold would not spread.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,750

Dana Edward H.
10/2010
5.0
air duct cleaning
  + -1 more
Very well. A fellow named Corey came to the house, on time, with one other worker named Sosa. They had everything with them that they needed. They were polite, professional, clean and fast. They accurately described the process (as Guy had over the phone) and proceeded as described- with no surprises. They politely did whatever I asked, such as showing the ingredient list on tbe bottle of chemicals. It seemed they used fairly eco-friendly chemicals. They offered more services such as cleaning the dryer vent but were not pushy when I declined. They cleaned up well after themselves and the very powerful machine they used sucked up all the dust, etc. so it did not go all over the house. They told me the (clean and fresh, with a little perfume) scent would go away in a day and it did. I was very satisfied. A family member is highly allergic to cats, dust, mold, etc. and he immediately felt an obvious improvement in the air quality in the house. We had tried open windows, fans and air fresheners but that had not been enough. We still feel the great improvement.
Description of Work: Clean out years of dust, cat dander, maybe also mold, in all the air ducts in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

    Contact information

    1020 N. Batavia Street, Suite P, Orange, CA 92867

    https://www.911restorationirvine.com/

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Air Duct Cleaning,
    General Remodeling,
    Mold Testing & Remediation,
    Water & Smoke Damage,
    Drywall

    FAQ

    911 Restoration of Orange County is currently rated 4.6 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    911 Restoration of Orange County accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, 911 Restoration of Orange County offers free project estimates.
    Yes, 911 Restoration of Orange County offers eco-friendly accreditations.
    Yes, 911 Restoration of Orange County offers a 10% senior discount.
    Yes, 911 Restoration of Orange County offers emergency services.
    Yes, 911 Restoration of Orange County offers warranties.
    911 Restoration of Orange County offers the following services: Water Damage Restoration, Floodwater Extraction, Leak Repair, Ruptured Hose Repair, Pipe Burst Repair, Mold Remediation, Mold Testing, Visual Mold Inspections, Mold and Fungus Removal, Mold Spore Removal, Fire Damage Restoration, Smoke Stain Cleanup, Ash and Tar Removal, Smoke Odor Removal, Disaster Restoration, Sewage Backup Cleanup, Black Water Removal, Sewage Decontamination, Complete Home Renovations, and Disaster Remediation Services.

    Contact information

    1020 N. Batavia Street, Suite P, Orange, CA 92867

    https://www.911restorationirvine.com/

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day