Ship a Car Direct

I'm about to use them as the broker for the 4th time. I've never had a problem (other than a *carrier* who flaked out), and was amazed at all the negative reviews here. This company has policies that may be unique in the industry: 1. They don't take a deposit until they've found a carrier. 2. You can research the carrier and request another, if you don't like the reviews. 3. In the unlikely event that your car is damaged and the carrier's insurance doesn't cover the full cost, Ship a Car Direct will pay the difference, to ensure that you pay nothing for repairs.. Their website has videos that are very helpful in understanding the process, and I recommend watching them even if you're using someone else.

I, on the other hand, even though I booked 3 weeks before I needed the car shipped from Long Island to California-did not receive even one bid. We spoke with David every few days and sometimes a couple of times a day asking repeatedly for updates. Asking where else we could bring the car and have it picked up and each time we stated other areas we would drive to connect with a carrier-David never even gave us ONE OPTION. Each call, we had to start again-tell him other terminals we could bring the car to, the fact that the dates were firm-that we had sold our home and needed the car picked up. We never were told that we needed to start even more than 3 weeks before and offer earlier pickup dates, that it was too close to Christmas for a pickup. It was like we never had the conversation each time David called back, and we had to offer alternatives all over again. We were loyal and listened to him that we shouldn't contact more than one broker, because it would muddy the water. As a result, we were left by Ship a Car Direct with no transport and no hope of obtaining one. Finally, I called a driver directly (that had shipped my son's car 3 years prior) who was no longer driving this route. However, he led me to his best shipping contact, Premier Shipping (not the one listed on Angie's List) but one in California-with an AAA+ rating. I called Kevin, his contact directly-and within 2 hours he had a driver to take my car to California the very next day. Now, I did have to bring the car to NJ to meet the driver because of the late date I was contacting him and he had already started his route-but there was actually someone offered who could take the car to California-otherwise I would have had to turn it in to the dealer, and pay the 8 months of lease left, without having the car to drive because Ship a Car Direct offered me absolutely no carrier and no other options! I will continue the review, after the car is delivered in California-but I would never contact Ship a Car Direct Again-they just put 0 effort into even trying to obtain a driver for me-just ridiculous!

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Not timely at all. Got an estimate quickly but when it came to the actual pickup I got nothing but "we are working on arranging with a carrier". Finally after 4 days of this I had had enough. Called another carrier and had pickup arranged within two hours. Relocating with an aggressive timeline is stressful enough without having to play games with a car company.

it was a nightmare. Once they had my money, I couldn't get a straight answer from the representative Angela. When I tried to get an appointment, I had to go through hoops. It was horrible. Then they didn't show up when the said they would. They gave me a different date but I didn't want it. They very uncoordinated and treated me shabbily. I tried to speak to a manager but was told there wasn't one. Cancelled services. Refunded $225.

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Once the car was picked up, it was delivered in a timely manner in good condition. I was moving to Philadelphia from Miami and had a flight out on the morning of April 19th. The movers had picked up my furniture and I didn't have the leeway to wait for a carrier. But since I booked March 1st, I should have been assured of a carrier. Again, I felt Tom Miller was extorting money from me to transport my car from Miami, FL to Philadelphia, PA

My first contact with this broker was 3/17/2014. He said it would "take a few days" to find a hauler. About 5 days later he said we'd been assigned a hauler and would need to pay a $225 deposit - then we'd receive the hauler's contact. I checked the hauler's feedback on the Internet (Grasshopper Auto - not an Angie's List provider) and the first review stated "it took the police to get my car released from Grasshopper after two weeks". So, I informed the broker I wanted a hauler with a better reputation. Days passed and 17 emails and several phone calls later Ship A Car Direct's response was still "I'm still looking". Today is March 26 and I've heard nothing. I've cancelled the order. Although price was not the prime consideration, I've found another broker who has quoted a lower price and has guaranteed me a pick up in 3 days and a delivery on April 2nd.

The cars arrived on time. I was very pleased with the condition they were in. They kept their word and kept us up to date. The coordinator was always in contact with me, which I appreciated.

Still in process, not confirmed yet

They are very good. The representative Tim was who we worked with was excellent, he was in touch with us and gave us good pricing. I was very pleased. Tim was very professional, responsive and helpful.

TOM AT SAFE-DIRECT WAS EXTREMELY PROFESSIONAL AND HELPFUL. THINGS COULDN'T HAVE GONE EASIER. NO DEPOSIT WAS REQUIRED UNTIL THE CARRIER WAS IDENTIFIED. THE CARRIER WAS PROMPT AND COURTEOUS, PLUS THE CAR GOT TO SEATTLE ONE DAY EARLIER THAN EXPECTED. I WOULD HIGHLY RECOMMEND THEM TO ANYONE WHO HAS TO SHIP A CAR. I DID A LOT OF RESEARCH ONLINE BEFORE CHOOSING THEM AND THEY HAD WONDERFUL REVIEWS, PLUS THEY HAVE A AAA RATING WITH BBB. ALSO, THE PRICE WAS LESS THAN OTHER QUOTES I RECEIVED, AND IT WAS ALL DONE THROUGH EMAIL. I WAS NOT BOTHERED WITH MULTIPLE CALLS TRYING TO GET ME TO USE THEM. IT WAS AN EASY AND WONDERFUL EXPERIENCE.THEIR WEBSITE IS www.shipacardirect.com.