Ship a Car Direct

I'm about to use them as the broker for the 4th time. I've never had a problem (other than a *carrier* who flaked out), and was amazed at all the negative reviews here. This company has policies that may be unique in the industry: 1. They don't take a deposit until they've found a carrier. 2. You can research the carrier and request another, if you don't like the reviews. 3. In the unlikely event that your car is damaged and the carrier's insurance doesn't cover the full cost, Ship a Car Direct will pay the difference, to ensure that you pay nothing for repairs.. Their website has videos that are very helpful in understanding the process, and I recommend watching them even if you're using someone else.

I'll cut to the chase to save you from reading my rant: DO NOT USE THESE GUYS! This process has been a nightmare. If you wan't to roll the dice; take your chances, but I would highly recommend avoiding these guys at all cost. They will seem perfect up until the point you pay them. Once they get their money, you will not hear from them again. I had my vehicle shipped across the country using Ship a Car Direct and was "helped" by Stephan. Initially, Stephan was very helpful, informative, and always returned my calls if he missed them. I received an email from Stephan stating that they had found a company to ship my car. I looked up this company and found many bad reviews. When I called Stephan to voice my concern, he assured me that I am in good hands and made me feel like everything was going to be fine and he will help me if I ran into any issues. Sounds great, right? Nope. Once the vehicle was picked up and the driver loaded my car, he failed to put down wood blocks and scrapped my front bumper leaving heavy damage on the undercarriage. I have photos of the car getting scrapped as it was happening that my seller sent me. As soon as I saw this, I called Stephan; voicemail. I left him a message letting him know of the damage. This was on Saturday, so I figured he was out of the office.. No problem. After not hearing back from him I called again on Monday. Voicemail... I called again on Wednesday... Voicemail... Called on Friday. Voicemail.. Once The following Monday came around I had had enough. I called headquarters and spoke with someone about the damages. She immediately got defensive and asked if I had used the Ship-A-Car direct app to take photos of the car before pickup. I informed her that I had never received any information about the app. After searching through all the emails sent to me from Stephan, I realized that on the bottom of one email they briefly mention an app. I guess I was supposed to filter through the emails, discover the mention of the app, and have the seller take photos of the undercarriage and underside of the front bumper (because I have psychic abilities and am able to predict future damage of the vehicle.) Anyways... They informed me I had to provide photos of the damaged areas before and after, the Bill of Lading for pickup as well as delivery, and email the ever so helpful Stephan and cc: [email protected]. So, I emailed both of them explaining the situation and providing the photos of the car getting scrapped, a PPI (Pre-Purchase Inspection) of the car that highlighted no such damages, and the drop of Bill of Lading. (I did not have the pick up Bill of Lading since I purchased the car off eBay from a man on the otherside of the country). The seller of the vehicle didn't think anything of the paper and misplaced it. I have yet to here from Jerry or Stefan. I tried calling once again and big shocker... Voicemail! I have no problems with mistakes, as I understand they happen. But this company will take your money and run. They don't care about your car and once they get paid you will not hear from them again. DO NOT USE THEM. They will damage your vehicle and you won't hear from them again. Very disappointed. Now my brand-new car is damaged and there is nothing for me to do expect try to warn others of my experience. If for whatever reason you use these guys anyways; be sure to follow these steps: 1. Download their mobile app 2. Upload TONS of photos of the car; inside and out. Get the front bumper, fenders, everything! 3. Have the seller (or whoever will be with the car getting picked up) go through the Bill of Lading and be very very specific. Keep the paper in a safe spot. 4. Once the car is delivered to you, do the same as stated above and inspect EVERY inch of the vehicle. Don't feel rushed. Look over every inch of your vehicle and check for any damage on the front bumper, undercarriage, seats, everything. 5. Pray they answer your phone calls Very disappointing experience and can't express my dissatisfaction with this company enough. Pathetic.

I, on the other hand, even though I booked 3 weeks before I needed the car shipped from Long Island to California-did not receive even one bid. We spoke with David every few days and sometimes a couple of times a day asking repeatedly for updates. Asking where else we could bring the car and have it picked up and each time we stated other areas we would drive to connect with a carrier-David never even gave us ONE OPTION. Each call, we had to start again-tell him other terminals we could bring the car to, the fact that the dates were firm-that we had sold our home and needed the car picked up. We never were told that we needed to start even more than 3 weeks before and offer earlier pickup dates, that it was too close to Christmas for a pickup. It was like we never had the conversation each time David called back, and we had to offer alternatives all over again. We were loyal and listened to him that we shouldn't contact more than one broker, because it would muddy the water. As a result, we were left by Ship a Car Direct with no transport and no hope of obtaining one. Finally, I called a driver directly (that had shipped my son's car 3 years prior) who was no longer driving this route. However, he led me to his best shipping contact, Premier Shipping (not the one listed on Angie's List) but one in California-with an AAA+ rating. I called Kevin, his contact directly-and within 2 hours he had a driver to take my car to California the very next day. Now, I did have to bring the car to NJ to meet the driver because of the late date I was contacting him and he had already started his route-but there was actually someone offered who could take the car to California-otherwise I would have had to turn it in to the dealer, and pay the 8 months of lease left, without having the car to drive because Ship a Car Direct offered me absolutely no carrier and no other options! I will continue the review, after the car is delivered in California-but I would never contact Ship a Car Direct Again-they just put 0 effort into even trying to obtain a driver for me-just ridiculous!

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Not timely at all. Got an estimate quickly but when it came to the actual pickup I got nothing but "we are working on arranging with a carrier". Finally after 4 days of this I had had enough. Called another carrier and had pickup arranged within two hours. Relocating with an aggressive timeline is stressful enough without having to play games with a car company.

it was a nightmare. Once they had my money, I couldn't get a straight answer from the representative Angela. When I tried to get an appointment, I had to go through hoops. It was horrible. Then they didn't show up when the said they would. They gave me a different date but I didn't want it. They very uncoordinated and treated me shabbily. I tried to speak to a manager but was told there wasn't one. Cancelled services. Refunded $225.

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Once the car was picked up, it was delivered in a timely manner in good condition. I was moving to Philadelphia from Miami and had a flight out on the morning of April 19th. The movers had picked up my furniture and I didn't have the leeway to wait for a carrier. But since I booked March 1st, I should have been assured of a carrier. Again, I felt Tom Miller was extorting money from me to transport my car from Miami, FL to Philadelphia, PA

My first contact with this broker was 3/17/2014. He said it would "take a few days" to find a hauler. About 5 days later he said we'd been assigned a hauler and would need to pay a $225 deposit - then we'd receive the hauler's contact. I checked the hauler's feedback on the Internet (Grasshopper Auto - not an Angie's List provider) and the first review stated "it took the police to get my car released from Grasshopper after two weeks". So, I informed the broker I wanted a hauler with a better reputation. Days passed and 17 emails and several phone calls later Ship A Car Direct's response was still "I'm still looking". Today is March 26 and I've heard nothing. I've cancelled the order. Although price was not the prime consideration, I've found another broker who has quoted a lower price and has guaranteed me a pick up in 3 days and a delivery on April 2nd.

The cars arrived on time. I was very pleased with the condition they were in. They kept their word and kept us up to date. The coordinator was always in contact with me, which I appreciated.

Still in process, not confirmed yet

They are very good. The representative Tim was who we worked with was excellent, he was in touch with us and gave us good pricing. I was very pleased. Tim was very professional, responsive and helpful.

TOM AT SAFE-DIRECT WAS EXTREMELY PROFESSIONAL AND HELPFUL. THINGS COULDN'T HAVE GONE EASIER. NO DEPOSIT WAS REQUIRED UNTIL THE CARRIER WAS IDENTIFIED. THE CARRIER WAS PROMPT AND COURTEOUS, PLUS THE CAR GOT TO SEATTLE ONE DAY EARLIER THAN EXPECTED. I WOULD HIGHLY RECOMMEND THEM TO ANYONE WHO HAS TO SHIP A CAR. I DID A LOT OF RESEARCH ONLINE BEFORE CHOOSING THEM AND THEY HAD WONDERFUL REVIEWS, PLUS THEY HAVE A AAA RATING WITH BBB. ALSO, THE PRICE WAS LESS THAN OTHER QUOTES I RECEIVED, AND IT WAS ALL DONE THROUGH EMAIL. I WAS NOT BOTHERED WITH MULTIPLE CALLS TRYING TO GET ME TO USE THEM. IT WAS AN EASY AND WONDERFUL EXPERIENCE.THEIR WEBSITE IS www.shipacardirect.com.