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The Professionals

4.9(
8
)

Biohazard Remediation, Carpet Cleaning, Mold Testing & Remediation,

... +3 more

About us

Whether facing water, fire, smoke or mold damage, people need help and they need it fast. Home and business owners facing water, fire, smoke or mold damage expect fast, reliable and professional help. For thirty years they’ve turned to the restoration and cleaning experts at Rainbow International. Rainbow International provides the assistance you need, when you need it. Here is what you can expect from Rainbow International restoration services specialists: polite and clean-cut, with a friendly smile and attitude-honest, dependable and always working with your best interest in mind-knowledgeable and trained in the latest restoration and cleaning techniques and equipment-IICRC certified in water restoration-drug and background checked-Professionally attired with a personal I.D.badge-uses a rainbow floor mat to wipe his feet-wears waterproof shoe protectors in your home or business to keep things clean-Thoroughly explains the restoration process and welcomes your questions-takes photos - before, during and after-provides you with full documentation and job scope before any work starts-Waits for your approval to begin the job-cleans up after the job is done - as if he was never there-welcomes your feedback and offers you an opportunity to give it through a survey.

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Restoration, water mitigation, fire, smoke damage, crawl space mold remediation, trauma scene cleanup, board-up, tarp-over, content inventory, pack-out, spot, stain, odor removal, over spray protection, tile, grout, carpet, upholstery & hard surface cleaning.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

4.98 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%
Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 1-8 of 8 reviews
Richard H.
09/2014
5.0
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SHARON J.
03/2014
5.0
We had water damage from a rat eating through power and water lines. The sub flooring was wet, pergo buckled and mold. The entire kitchen was gutted but cherry cabinets were saved.
Description of Work: They had to gut our kitchen to get rid of mold & water damage.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leatha H.
06/2013
5.0
I think they were excellent. They were very professional, easy to talk to, and always available to answer any my questions. They really value their customers. They kept me informed on everything they were doing during the process. The communication was excellent. They did a great job cleaning up and clearing all the debris and trash.
Description of Work: They did some demolation in the kitchen and bathroom. They tore down my entire kitchen, and hauled away the garbage.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
Linda L.
03/2013
5.0
Very helpful and professional group of employees.
Description of Work: Assessed water damage & packed up my garage & bedrooms to make space for construction workers to repair dry wall, walls, floors.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathy W.
08/2012
5.0
carpet cleaners
  + -1 more
Very nice people - would use again. Punctual and gave us much information on what was being done.
Description of Work: Dried out plumbing fixtures & dry wall plus cut off wet carpet pad and cut dry wall.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael R.
05/2012
5.0
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy N.
03/2012
5.0
Rainbow executives and staff are professional and do a great job. They performed all work and a timely manner. They would highly recommend them.
Description of Work: - Water damage demolition and clean up. - Mold removal and testing all quality.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Ronda L.
03/2012
1.0
biohazard cleanup
  + -1 more
They were sent by my insurance company for a flood in my home. I found them to be very rude and condescending to me and to my contractor that I had already hired to do the work. Amazingly, I know the insurance company contacted this company well before I contacted my contractor and my contractor was at my house a good 45 minutes before these guys showed up. They did send a storage container to put all my stuff in during the restoration process but when the insurance check came, they wanted me to actually forge my ex-husbands signature. I would definitely NOT recommend this company for anything.
Description of Work: Supposedly they tested for moisture in my walls.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$400
Response from The Professionals
Rainbow International did not complete any work for this respondant. We provided an on site storage unit only, at the request of the insurance company. It is over two years later and we still have not received payment on this. The insured has been requested several times to sign and have her husband sign the check the insurance company sent to cover the cost of the onsite storage unit. The insured has refused. At no time did ANYONE request that the insured forge her husband's signature. This customer will be sent to collections for the balance owed. We were requested to meet with the adjuster on site per the insurance company, which set up time with the insured. We arrived at the appointed time. The insured had already hired a contractor, who had provided demolition for this loss. This was a category 1 water loss and removal of drywall and flooring was not necessary. We were very patient in explaining to the insured's contractor, the numerous mistakes they had made, using the IICRC S500 as a guideline. The insured's contractor did not even have proper moisture meters or hygrometers in which to monitor proper drying of the home. In addition, this home was built prior to 1979 and the contractor did not have affected materials tested for asbestos prior to demo, which is required by law. The contractor hired by the insured simply used "rip and tear" as their method of demo. Rainbow International, again at the request of the insurance company, monitored the structure for moisture and additional moisture was found in every room the contractor had removed materials from. We have photo documentation of said moisture. This contractor also did not provide proper air movement or dehumidification in which to be able to dry the structure in a timely fashion. We agreed to the inspection of the home at the request of the insurance company, simply as a courtesy to both the homeowner and the insurance company. After a water loss, if proper procedures are not followed and the structure not dried properly, additional damages, including mold, can occur. We attempted to enlighten the insured's contractor to these dangers.

    Contact information

    3707 Madison Ave, NORTH HIGHLANDS, CA 95660

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Biohazard Remediation,
    Carpet Cleaning,
    Mold Testing & Remediation,
    Water & Smoke Damage,
    Upholstery Cleaning,
    Ceramic Tile

    FAQ

    The Professionals is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    The Professionals accepts the following forms of payment: Check,MasterCard,Visa
    No, The Professionals does not offer free project estimates.
    Yes, The Professionals offers eco-friendly accreditations.
    Yes, The Professionals offers a 10% senior discount.
    Yes, The Professionals offers emergency services.
    Yes, The Professionals offers warranties.
    The Professionals offers the following services: Restoration, water mitigation, fire, smoke damage, crawl space mold remediation, trauma scene cleanup, board-up, tarp-over, content inventory, pack-out, spot, stain, odor removal, over spray protection, tile, grout, carpet, upholstery & hard surface cleaning.

    Contact information

    3707 Madison Ave, NORTH HIGHLANDS, CA 95660

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM