Enter a zip code and get matched to businesses near you.
Health & Safety Measures
Founded 2012 • With Angi since January 2012
4570 Campus Dr
Newport Beach, CA 92660
Service Provider Response
Totally stoked! Mahalo for the review!Service Provider Response
Aloha [Member Info Removed]. I am very sorry for the lack of service. I was new to owning a business and unfortunately made many mistakes. Since 2012 we have made a lot of changes. You probably already have noticed that we changed the name from Aloha House Cleaning to Aloha Maids. Most of our current customers are very satisfied with the service. Try calling us again, I am certain that you would be surprised with the many new changes that we have made. We can give you $30 off just by saying "Aloha!" on your next cleaning. Please let me know if you have any questions! JakeService Provider Response
'A'ole ha'alele never give up is what they say on the 'aina. If you are a customer of Aloha Maids, I will not give up until you are completely satisfied with your purchase. I understand how hard it is to find the perfect house cleaner. In my opinion, good customer service is provided through clear communication. After any house cleaner finishes cleaning a house an email goes out to the customer to let them know how many hours the house cleaner worked before they are charged. In the same email, I also mention the VALUE and SAVINGS that you get when you take advantage of our "Aloha" discount offer. The house cleaner that was referred to [Member Name Removed] has a very good reputation. She cleans around 10 houses a week. She has been working with Aloha Maids for over a year and this is the first time anyone has accused her of reporting her hours incorrectly. I was not accusing [Member Name Removed] of lying, I was simply trying to get evidence and information so I could offer her support. We have reached out to [Member Name Removed] to resolve the matter and are anxiously waiting for her response. For any customers that have any questions regarding the way we do business, please check out our FAQ. 'A'ole ha'alele, don't give up [Member Name Removed], we are here to support you. Mahalo!Service Provider Response
Aloha customer, you must have had us confused with another service provider. You are not in our data base and your address is outside our service area.Service Provider Response
Aloha Customer. I am happy that you had an overall good experience with us. Some people prefer house cleaners that work fast. I believe that each worker should work at a comfortable pace to avoid accidents. Out of the thousands of houses that we cleaned in 2013 we did not have any complaints regarding breakage nor a single accident. Regarding the contract, as I mentioned in previous reviews, the Docusign agreement that we send is to ensure that you are informed of the service that you are paying for, ie, pricing, expectations etc; and is also used to protect our referred domestic workers from infestation, biohazard, or any other possible dangerous circumstances. I go over the agreement with every customer before they make a purchase. It is now stated on our Angie's List "Buy Online" deal that you will be expected to sign an agreement. We are trying to be as transparent as possible. We do not "subcontract," but we have a different model of business than some people are accustomed to. I encourage all prospective customers to go to our website www.aloha-ca.com/faq for more information.Service Provider Response
Sorry member E kala mai. The said customer received a full refund for their purchase. The customer did not receive service, only information to help them make an informed decision on choosing a service provider that best fits their needs. Now it explains in all of our advertising that our online deal is meant for cleaning for a home 1,500 sq feet or less. Every new customer is required to sign an agreement. The agreement is to protect the workers from bio-hazards and is also meant to make you aware of our pricing and any full disclosure that we may offer to help you in your purchasing decision.Service Provider Response
Mahalo nui loa [member name removed]! It was a pleasure working with you.Service Provider Response
Aloha member. Pehea oe. Sorry we were not the best match for you, but I am very happy you called us. To Angie's List members, it is true that we have everyone sign an agreement. To validate all complaints we ask you to do an inspection with the cleaner before they leave (if you can). This agreement does not discriminate, it is only to assure that you are satisfied with the work upon completion.Service Provider Response
[removed member name] and [removed member name]. Glad we could be of service. Let me know when you are ready to schedule. (-:Service Provider Response
Mahalo Nui Loa for the review, and Mele Kalikimaka! (-:Service Provider Response
Thank you for the review. Mahalo nui loa!Service Provider Response
Thank you customer. Mahalo nui loa!Service Provider Response
"No rain, no rainbows," is what they say on the Aina. I hope that Angie's List customers understand that we did try our best to make the customer happy but instead of sunshine, we got rain. Whenever a new customer calls Aloha Maids I always do a lot to prepare a customer for cleaning service. I ask many questions about the condition of their home and I explain our many terms and policies. One of our terms is that it is very important that before writing comments on an open forum such as Angie's List that you contact us first to see if we can do to remedy any situation. We appreciate feedback, but the customer must understand, we can not remedy the situation unless we are given a chance. Second, I did mention that working without shoes was dangerous for our workers beforehand, and they must wear shoes. I did not consider that a customer may offer protective shoe covers. While these may be safe to wear if you are a painter or carpet cleaner, they are not meant for house cleaners. For this reason, I have added new terms stating that all cleaners must wear shoes and will not accept any shoe coverings. We also state in our conditions that the customer will receive the best quality service if they do an inspection with the cleaner before the cleaner leaves. A cleaner may leave before the three hours is completed if he or she has completed the cleaning to the customer's satisfaction. We learned a lot from this experience, including making many improvements to our terms and how we handle customers from the beginning. Let's make rain into rainbows, please reply to the last email I sent so that we can remedy this situation. Thank you customer. BTW no charge for watering the plants.Service Provider Response
Thank you for your review and we'll see you at the next service. Mahalo nui loa!Service Provider Response
Thank you member for the lovely review. Please let me know when you are ready for your next service. Mahalo!Service Provider Response
Aloha member, thanks for the interesting review. We went through a rigorous background check to make sure your cleaners were screened and had a high level of experience and proficiency. The first level of screening involves checking references. Then we use a personality test to make sure you have the friendliest maids. Then we do a “work application” exam to make sure that the workers have proper equipment and that they do truly exhibit professionalism and experience. Finally we do a criminal background screening national and local and then if they are accepted, they sign a contract. We also take care of tax responsibilities. This process takes more than a week because we really need to make sure that we can acquire the best independent domestic workers out there. With Aloha Maids, you have access to our online calendar. I provide office support, and translation if needed to the maid cleaners. I also work as a mediator in case you have any conflict with the workers. The Domestic workers are usually really busy, and prefer to be more “hands on.” They need me to help them stay organized and on top of scheduling. I provide advertising, communication, expert customer service, and most important "Aloha Spirit." Plus, they are privileged to be a part of a prestigious agency and network. Felix and Rosa are very honest and loyal people. I am glad that you were happy with the service that they provided. Please let me know when you are ready to book your next appointment. For more information please see our information on our FAQ page. We are proud to offer this model of business, and we do our best to cover all of California's strict regulations and guidelines.Service Provider Response
Aloha. The member paid for 8 hours of cleaning service. Donna worked for 8+ hours. Normally a 1,600 sq foot house takes less than 8 hours to clean for one cleaner. The member interfered with the cleaning process a number of times. We have specific instructions on how to work with or prepare for a house cleaner, see our website [hyper link removed] The member admitted she had never hired a house cleaner before.1600 sq feet is not a large home and since the member did not have a large home, we sent 1 cleaner. The fact that the member has asked for a refund so long after the cleaning also makes the disputed claim unfair and suspicious.Service Provider Response
Mucho Mahalo! Thanks for the review. Please let us know when you would like repeat service. Have a wonderful day!Service Provider Response
Thank you for the awesome review. Please let me know when you are ready for your next service...Service Provider Response
Thank you so much for the review. It was a pleasure meeting you! Please let us know if you need service again.Service Provider Response
Thank you again for the AWESOME review. Mahalo!Great Scott Maintenance specializes in floor care of all types. From sanding, staining and coating wood floors, cleaning and polishing of travertine, marble or granite, tile floor and grout cleaning, pavers tile cleaning and sealing, even stripping and waxing of vinyl tile. We can generally diagnose and provide a solution for any floor care needs.
Angi Certified
Shark Window Cleaning is a licensed and Insured professional window cleaning company. We specialize in Commerical and Residential properties. Here are some of the services I provide. Exterior/ Interior window cleaning, screen cleaning, mirrors, year round maintenance scheduling, customized programs for your business, FREE estimates and more. Owner-operated.
Angi Certified
2022 Super Service Award
Offers Coupon
We are one of the most experienced companies in our industry - each of our lead technicians has over 10 years of experience, and we have over 100 years of combined experience. We have always immersed ourselves in the best training and education on both the local and national levels. Our 12-step cleaning program and top-of-the-line equipment and chemistry ensure that you'll get maximum soil and spot removal without over-wetting the carpet or leaving a sticky residue behind. We can help you maintain your carpet warranty, and are referred by some of the most seasoned carpet professionals, interior designers, and realtors. Finally, we offer a 100% guarantee that if any spots reappear, we will gladly come back out and re-treat that area within a month of the cleaning. If you are still unimpressed, we will refund the cost of our cleaning. Our goal is for you to have the most outstanding service experience ever!
Angi Certified
house cleaning, housecleaning, housekeeping, Maid Service, Move in and Move out cleaning, Rental Cleaning, window & carpet cleaning.
Massage therapy, financial advise, legal help, pedicure & dog grooming.
Aloha Maids is currently rated 4.5 overall out of 5.
Aloha Maids is open:
Sunday: 8:00 AM - 4:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Aloha Maids accepts the following forms of payment: Visa, MasterCard, American Express, Discover
Yes, Aloha Maids offers free project estimates.
No, Aloha Maids does not offer eco-friendly accreditations.
No, Aloha Maids does not offer a senior discount.
Yes, Aloha Maids offers emergency services.
No, Aloha Maids does not offer warranties.
Aloha Maids offers the following services: house cleaning, housecleaning, housekeeping, Maid Service, Move in and Move out cleaning, Rental Cleaning, window & carpet cleaning.
Massage therapy, financial advise, legal help, pedicure & dog grooming.