
About us
Use our easy to remember number to call us 1888-99-ALOHA Aloha Maids is the best option for house cleaning services in Orange County, Los Angeles, Santa Barbara, Sacramento, Ventura County, San Diego and Inland Empire. Take a vacation from housekeeping, or better yet, take a stay-cation. For your convenience, Aloha Maids Office hours are now Mon-Sat 7:00am- 7:00pm AND NOW OPEN SUNDAYS! 8:00am- 5:00pm.
Business highlights
Services we offer
Maid Service, Move in and Move out cleaning, Rental Cleaning, house cleaning, housecleaning, housekeeping, window & carpet cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
10% | ||
5% | ||
2% | ||
5% |
"Mahalo for the review! Aloha!"
"Mahalo!"
"Totally stoked! Mahalo for the review!"
"[Member name]! Thanks for the review! Aloha!"
"Aloha [Member Info Removed]. I am very sorry for the lack of service. I was new to owning a business and unfortunately made many mistakes. Since 2012 we have made a lot of changes. You probably already have noticed that we changed the name from Aloha House Cleaning to Aloha Maids. Most of our current customers are very satisfied with the service. Try calling us again, I am certain that you would be surprised with the many new changes that we have made. We can give you $30 off just by saying "Aloha!" on your next cleaning. Please let me know if you have any questions! Jake"
it would help to pick up your cleaning service carefully. *** Aloha Maids
offered not only a terrible cleaning work, but also an over-charged bill! *** I
ordered my first service for April 10th. The estimated cost I was
given was $33/hr, $99 to $165 in total that is for a two bedroom with one and
half bath, 1,392sf house. It sounds reasonable because the maid I used for over
12 years spent 4 to 4.5 hours to clean it once a week. ***Aloha cleaning maid
arrived later and left earlier than she reported, she spent no more than 5hrs
and my bill is for 6.5hrs *** I called customer service for the $50 over charge
and I was treated like a liar even after I provided evidence. ***Aloha Maids is
NOT responsible for its maids and their cleaning service because it is a
referral agency! That is what I was told! ***The maid has no professional training,
she used diluted vinegar to spray and wipe everything only. I had to re-clean
refrigerator by myself. After she left I found that she even didn't clean the
two toilet bowls. Because I taught her how to clean the kitchen tile and grout
by using bleach powder, Aloha customer service told me that in its agreement ??if
you direct and control the manner and means by which domestic work performs his
or her work, you may have employer responsibilities?? IN THIS SITUATION, I
shall ask a refund from the maid directly!!!! But Aloha Maids charged my credit
card, not the maid!!! How ridiculous this sounds!!! For using this referral agency
service sounds no quality control and no responsibility, only give you a disappointment
and frustration!
"'A'ole ha'alele never give up is what they say on the 'aina. If you are a customer of Aloha Maids, I will not give up until you are completely satisfied with your purchase. I understand how hard it is to find the perfect house cleaner. In my opinion, good customer service is provided through clear communication. After any house cleaner finishes cleaning a house an email goes out to the customer to let them know how many hours the house cleaner worked before they are charged. In the same email, I also mention the VALUE and SAVINGS that you get when you take advantage of our "Aloha" discount offer. The house cleaner that was referred to [Member Name Removed] has a very good reputation. She cleans around 10 houses a week. She has been working with Aloha Maids for over a year and this is the first time anyone has accused her of reporting her hours incorrectly. I was not accusing [Member Name Removed] of lying, I was simply trying to get evidence and information so I could offer her support. We have reached out to [Member Name Removed] to resolve the matter and are anxiously waiting for her response. For any customers that have any questions regarding the way we do business, please check out our FAQ. 'A'ole ha'alele, don't give up [Member Name Removed], we are here to support you. Mahalo!"
"Totally awesome! Thank you for the review! Shaka!"
"Aloha customer, you must have had us confused with another service provider. You are not in our data base and your address is outside our service area."
"Aloha Customer. I am happy that you had an overall good experience with us. Some people prefer house cleaners that work fast. I believe that each worker should work at a comfortable pace to avoid accidents. Out of the thousands of houses that we cleaned in 2013 we did not have any complaints regarding breakage nor a single accident. Regarding the contract, as I mentioned in previous reviews, the Docusign agreement that we send is to ensure that you are informed of the service that you are paying for, ie, pricing, expectations etc; and is also used to protect our referred domestic workers from infestation, biohazard, or any other possible dangerous circumstances. I go over the agreement with every customer before they make a purchase. It is now stated on our Angie's List "Buy Online" deal that you will be expected to sign an agreement. We are trying to be as transparent as possible. We do not "subcontract," but we have a different model of business than some people are accustomed to. I encourage all prospective customers to go to our website www.aloha-ca.com/faq for more information."
Aloha is an agency rather than a company, but Wyatt discusses the cleaning people as partners rather than clients, unlike some agencies I've used, and works closely with them. On the day of the cleaning, the maids had car trouble and I had several updates on their ETA, even though they only arrived about half an hour after the scheduled time frame.
The team sent to my home was very friendly and professional. I hired a fixed time period and knew they would not be able to clean my entire home in that time. Wyatt sent a priority list but really I just told them which rooms I was most concerned with and they focused on those rooms and cleaned them very thoroughly. I am not that detail oriented with regards to house cleaning, so really can't say much beyond "it was dirty, now it's clean." They worked at a good pace and got a lot done in the time period specified.
I definitely plan to have them return for regular service.
"Mahalo nui loa [member name removed]! It was a pleasure working with you."
"Thank you member for the review. It was such a pleasure. Mahlo nui loa!"
"Merry Christmas! Thank you for the positive review!"
"Mahalo Nui Loa for the review, and Mele Kalikimaka! (-:"
"Thank you for the review. Mahalo nui loa!"
"Thank you customer. Mahalo nui loa!"
* cleaner dumped mop water onto expensive plants and landscaping. Some cleaning chemicals in the water can kill plants. This was careless and inappropriate. Thankfully, none of the plants died.
* cleaner stopped 30 minutes short of the 3-hour window. nearly 20% of the 180 minutes that were promised when I purchased a 3-hour block of cleaning. This makes me feel shorted.
* cleaner stopped wearing the painter's booties I provided to her to keep her sneakers off of the carpet and hardwood floors. We don't wear our shoes inside and so we provided her with a brand new set of painter's booties (those covers that go over your shoes). No idea why these were taken off. This wasn't a safety issue, as the booties provided were non-slip and designed specifically for workers who need to enter the house.
* attempts to resolve this issue with the head of the service weren't resolved satisfactorily. I felt nickel-and-dimed and that my feedback wasn't taken seriously. Even after another 30 minutes of my effort, the proprietor didn't adequately address or apologize for the mistakes made, and so at this point it's important that I warn the Angies List community of these issues.
""No rain, no rainbows," is what they say on the Aina. I hope that Angie's List customers understand that we did try our best to make the customer happy but instead of sunshine, we got rain. Whenever a new customer calls Aloha Maids I always do a lot to prepare a customer for cleaning service. I ask many questions about the condition of their home and I explain our many terms and policies. One of our terms is that it is very important that before writing comments on an open forum such as Angie's List that you contact us first to see if we can do to remedy any situation. We appreciate feedback, but the customer must understand, we can not remedy the situation unless we are given a chance. Second, I did mention that working without shoes was dangerous for our workers beforehand, and they must wear shoes. I did not consider that a customer may offer protective shoe covers. While these may be safe to wear if you are a painter or carpet cleaner, they are not meant for house cleaners. For this reason, I have added new terms stating that all cleaners must wear shoes and will not accept any shoe coverings. We also state in our conditions that the customer will receive the best quality service if they do an inspection with the cleaner before the cleaner leaves. A cleaner may leave before the three hours is completed if he or she has completed the cleaning to the customer's satisfaction. We learned a lot from this experience, including making many improvements to our terms and how we handle customers from the beginning. Let's make rain into rainbows, please reply to the last email I sent so that we can remedy this situation. Thank you customer. BTW no charge for watering the plants."
"Aloha Member. You are an AMAZING customer. Please feel free to let us know whenever you need some help with cleaning service. Mahalo nui loa!"
"Aloha Member. Mahalo nui loa! Let me know when you are ready for the next service."
I normally just hire whomever is running an Angie's list deal... I will be REHIRING Aloha Maids because they offer such a great turn-key and simple solution.
I don't have a lot of time to chat and explain what needs to be done. They just got right down to work and hit the mark. Very happy.
Thanks Aloha Maids!
"Thank you for your review and we'll see you at the next service. Mahalo nui loa!"
"Aloha Member. I am a bit surprised by this review. Perhaps you are getting us confused with another service. Mildred and Sylvia were assigned to your house October 14, 2013 last year. They are wonderful cleaners. According to our notes, we charged $180 for the service. I also noticed that you asked us to pay close attention to the bathrooms and floors. No mention about the windows."
"Thank you member for the lovely review. Please let me know when you are ready for your next service. Mahalo!"
Good communication with Wyatt (owner) via telephone and email. Professional and courteous.
Donna was courteous and a hard worker, at first.
Cons:
Wyatt should have sent two cleaners instead of one. The job was not completed. I have a 1,600 sq ft condo, one bed, one office, two and a half baths, kitchen, living and dining room. Minimal furniture, neat and organized home. No pets, no kids. Donna, didn't divide her time equally between all the rooms. Spent two hours in my office bath, she repeatedly cleaned over the same clean spot. She did not take direction well when I directed her to move on to the other areas of the house. She answered her cell phone a lot. She left during her cleaning session, two separate times to tend to personal issues, for a total of two and a half hours, when she returned she lacked concentration and focus which resulted in poor workmanship. She didn't dust some areas of the second floor. She didn't dust anything on the first floor, didn't vacuum and mop, didn't clean the kitchen and inside the fridge. She didn't clean the dining room and didn't clean the half bath. She did clean inside the oven and managed to leave white stains on my wooden floor from her oven cleaner.
I know I paid for 8 hours of cleaning, but I trusted Donna, to divide her time equally so that my whole house would be cleaned. It is not a big house, and most important, it is not filthy. I even walked around helping her move furniture around. $240 to clean my second floor and one oven is waaaaay too expensive. I was one very unhappy customer. So I forgot to mention that she was here about 8 1/2 hours, and still failed to get the job done. With that regard, it was not entirely her fault, because halfway through the cleaning day, Wyatt mentioned to me on the phone that this was the first time he scheduled one cleaner for an 8 hour cleaning session. But did I have to be punished with incomplete service? No. Due to Wyatt's poor judgment, he should have offered to bring in another person the next day to finish the job at no additional cost to me. But instead, Wyatt wanted to charge me more money to bring in somebody else, his excuse was that I used up my 8 hours of cleaning service. Well, actually, I didn't use up the 8 hours of cleaning time, Donna wasted it at my expense. This was a bogus deal.
It took me several months to decide whether I wanted to bring my experience to the review page. I decided I had to voice my opinion. I paid a lot of money for poor service and others should be forewarned. I will never hire Aloha Maids, and as for trusting Angie's List reviews for future 'companies for hire'...., that will be questionable.
"Aloha. The member paid for 8 hours of cleaning service. Donna worked for 8+ hours. Normally a 1,600 sq foot house takes less than 8 hours to clean for one cleaner. The member interfered with the cleaning process a number of times. We have specific instructions on how to work with or prepare for a house cleaner, see our website [hyper link removed] The member admitted she had never hired a house cleaner before.1600 sq feet is not a large home and since the member did not have a large home, we sent 1 cleaner. The fact that the member has asked for a refund so long after the cleaning also makes the disputed claim unfair and suspicious."
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