West Coast Mobile Home Improvement

Very very good service

EXCELENT work done on time, clean up. When the HOA had problems with the awning, they came up with creative solutions

The estimate was to level my manufactured home and raise the cross over tube vent under the house off the ground. Outcome: A portion of the skirting that I pointed out during the estimate was still in the same position. That portion of the home where the skirting was pressing into the ground to the point it was bowing a bit. It should have been approximately an 1/8" off the ground the same as the rest of the skirting. I asked for someone to return to review the problem. Bob, who made the initially estimate twice did not show up. I wasted hours of my time. On the third attempt a man named Wood came out to review the problem. He said the slightly bowing skirting is best left alone. In other words, we are not correcting the problem. All of the cross over tube is still not off the ground as it was described to me as a good thing to do. Because of the poor service, it makes me question the entire job. I should have reviewed the outcome more carefully. It does not excuse poor performance. One positive note is that they were always courteous while not completing the job. The only reason they did not get an F is because I have not had another company check entire leveling job yet.

unknown

We made a BIG MISTAKE not joining Angies List before we selected a contractor to put a new roof on our mobilehome.
The contractor we hired had done some work here in our mobilehome park.  And he seemed good, until after the contract was signed and the work started. Then it was delays, excuses, and very substandard workmanship.
We didn't know anything about how the work should be done or where to turn for advice as to how certain things should have been done, so we called West Coast Mobile Home Improvement from an ad in a magazine, and explained our situation. The very next day Craig Corzine, an inspector for West Coast, was at our door and acted as our Consultant and Advocate. We suddenly had a friend who told us how the roof should be installed, what the current code required,  and what we might want to ask the existing contractor to do to correct things that seemed wrong to us.  Craig was all about us telling the existing contractor exactly what we wanted (doing certain things the right way)and giving the existing contractor the chance to make things right. He was not out to bad mouth anyone or try to steal a job from another company.
 Craig spent over an hour answering our questions and helping with our concerns...AT NO CHARGE. We were so impressed with Craig's Integrity, and willingness to help that we would unequivicably recommend his company, West Coast Mobile Home Improvement, even though they did not actually do any work on our home.
And if you are getting bids for your job, I'd say you better include them on your bid list. Their price for a roof like ours was almost $2000. less than we were paying :(
Thanks Again Craig!!!
Patricia and John

unknown

West Coast Mobile Home Improvement did a fabulous job. Craig, Joe and the whole crew were excellent, efficient and careful to take good care of "mom". I really appreciate the care these guys have shown as I have been systematically going through this 1976 trailer to remodel it from top to bottom. I have hired them multiple times now, to do multiple jobs, and have been completely satisfied.

From initial call, to quote, to install these guys were great. I have nothing but excellent things to say about Craig, Joe and the entire crew at West Coast Mobile Home Improvement.   They did the job fast, they did the job right, the results were completely as expected.  There were no hidden charges, they only replaced roof sheathing that required it and were very careful to minimize mess, disruption and cleaned up behind them as appropriate.

I have given the West Coast Mobile Home Improvement top grades and said we would use them again, but there is a caveat. Things did not go well the first or second ? or even the third time we had workers here. Ultimately, however, Joe Martin entered the scene and things started going right.
Martin was able to get things done, and customer satisfaction seemed to be his primary interest. He had the skills to be in there working with his crew, watching to see that everything was done correctly. He cared about the details and the big picture.
It has been a year since the work on our home was done. I have waited until now to write the review because I wanted to make sure everything held together? and it did. We have enjoyed the new plumbing during the past year without any additional problems.
More needs to be done in our home, but our protracted experience with West Coast Mobile Home made us reluctant to hire any contractor, fearing we might wind up going through a similar process.
The truth is, though, that we are now finally starting to talk about having additional work done? and we are even thinking of having West Coast Mobile Home come back to do it? but ONLY if Joe Martin is the guy on site, making sure things are done right THE FIRST TIME.

unknown

On the basis of dual recommendations from others within my mobile home park, I contacted Joe Martin of West Coast Mobile Home Improvement for assessment of foundation situation of a home probably never releveled or adjusted in its 36-yr life.  Deeply impressed by Joe's professionalism and responsiveness, but most importantly of all his honest and forthright assessment of work Truly Needed on my home, without trying to sell me extra services that might further enhance my home's foundation strength but would significantly add to cost.  His work crew did the job promptly.  While I am not qualified to assess the quality of their work, Joe returned to inspect the job, identified a few further tweaks that should be accomplished, and caused them to happen.
I would gladly engage West Coast MHI to do further work on my home, but would only want to work with Mr. Martin given his integrity, responsibility, and clear grasp of what I most needed to accomplish within the limits of what I could afford.  He is a pro.

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They showed up when they said they would. However, the quality of the work was shoddy. They finished the work in less than a day, which made me suspicious. I had an independent inspector come out to check their work and discovered that they didn't replace all the piers, did not secure the piers with new fasteners, but instead left old, rusty fasteners and did not tighten them. Instead of replacing pier pads with pressure treated wood or cement they used 1" plastic pads with openings that allow moisture to reach the metal piers and cause rust again. Plus, they did not replace all the piers, sold us "marriage bars" which we did not need.

The work had to be redone at an additional cost of $4,500.

unknown

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I was contacted by West Coast Mobile Home Improvement via telephone and offered a "complimentary annual inspection".  They had done work at  my home previously. I agreed and the inspection took place on 7/22 by Jared Freeman.

Jared told me that I had a leak, that there was significant water under my house and that the repair was urgent. In addition to the photograph of a leaking galvanized elbow pipe that he showed me he also showed me photos of five piers that he said were rusted and required replacement. He recommended all plastic pier bottoms instead of the very heavy wood that was on top of plastic sheeting. He also strongly recommended that all the sheeting be removed so that the area would "dry faster".  He prepared an agreement for $1355 for the replacement of five piers and installation of 31 plastic pads.

Jared said that the leaking elbow could be replaced inexpensively but that West Coast Mobile Home Improvement would not guarantee that work unless I also had the entire water main replaced.  The price for the job he described as including concrete demo and replacement, as well as a potential for siding demo was $2,000.  Jared described the concrete demo to me in detail explaining how it would not match perfectly but that it could be completed in one day requiring most likely two men.  He said the work would be guaranteed for a year and that it would be inspected every six months.

On July 28th Ian arrived with a helper to do the work.  The first thing he said to me was that the description of the work, the concrete demo wasn't clear and did I know about it.  I asked him if he had photos and he did.  I showed him the agreement, he made a phone call and when he returned I asked about it and he said there was no concrete work, none.   

Ian asked me why I wanted all the plastic pulled from under my house.  It was written on the agreement that I wanted it pulled.  I told him that Jared recommended it as a way to dry out the water under the house.  Ian told me that it was always better to have the plastic there.  I felt confused because it was not clear to me if Ian didn't want to do the work or if Jared had proposed something that was not the case as he had in the demo of nonexistent concrete.  Finally, I agreed to have only the middle section of plastic removed even though I'm still confused about this matter.  Frankly, I think I was better off with the plastic in place.

Prior to having this work done, I had asked Jared if he would return and  inspect the work their staff executed. He agreed and returned on July 30 with his two small children.  He took them under my house!  Although I didn't want to challenge him in front of his children I did tell him that I was disturbed by the price and the fact that there was no concrete work to be done at all.  He did not give a reply but told me how great all the work was and then revealed that the galvanized pipe, the elbow pipe that leaked was replaced with a stainless steel flex line, not a pipe!  I told him that I was very dissatisfied with that and would not have agreed; I didn't pay $2000 for two feet of copper pipe and a flex line!

I called West Coast to complain and was assured that Bob or Bobby would call me back. No call.  Then the main leaked substantially. On Saturday Javier came and made the repair so now I have about 12 seams on the main.  It has stopped leaking. I had a plumber come to do a pressure test and it held.  I asked for an estimate of what that work would have cost from that company and it was less than half of what I paid.

I did not get a senior discount, that is for sure.  West Coast Mobile Home Improvement wrote up an agreement for work that was not required; they had to know it was not required because their own staff recognized that upon arrival.  They charged me an outrageous price and despite two phone calls and two emails, they have not replied to my complaint.  I want half the money I paid for the main back and I want 25% senior discount on the entire outrageously priced work too. 

Beware, beware, beware! 

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Everything went well.

unknown

The service has always been excellent with them. All of the servicemen have been very efficient, knowledgeable, and they clean up after themselves. The company is very professional and they really know what they are doing.

The service has always been excellent with them. All of the servicemen have been very efficient, knowledgeable, and they clean up after themselves. The company is very professional and they really know what they are doing.

The service has always been excellent with them. All of the servicemen have been very efficient, knowledgeable, and they clean up after themselves. The company is very professional and they really know what they are doing.