Master Tech Copier Repair

We have good dealings about them and we would use them again for repairs. Communication was very good. I remember he would always be in touch before he came and then he was very available so he would leave us the phone number and say, "Give me a call and if I can I'll try to come out the same day." It was true, he made it work. They are kind of business copiers, not the kind that you would buy in the Best Buy or something but they are kind of the big ones, they work for course copiers and that's really what they work with.

He is nice. The problem was not fixed and I decided to invest on a new printer

This was the only place I found that actually comes to your office or home to perform the repair. The other places I called required that I take the printer into their repair center. The printer weighs 150 lbs, so this is not an easy task. I was thrilled to find a place that would work on-site. And they scheduled the appointment for the same day, which was excellent. Technician worked quickly and efficiently. The only negative was that he placed the drum unit (with the toner cartridges still in) on the carpet, with no paper or plastic underneath. This was high pile shag carpet, so there was plenty of messy contact with the carpet. I had to clean the toner out of the carpet after he left (I didn't notice until after he left). This is why I gave a slightly lower grade for professionalism. When working in someone else's office or home, people should be considerate and not make/leave any mess. The toner left a small stain in spite of my efforts, but fortunately it's not noticeable. Everything else was great, so I'd work with them again.

They scheduled the appointment for Sunday, to accommodate me as quickly as possible. They arrived on time and were very courteous. We had a paper jam error code and couldn't resolve the problem, but Master Tech found a clear label had lodged in the equipment. During the process, he cleaned the machine, sort of like a tune-up. We will call Master Tech for all our future equipment repair.

He was on time and did a wonderful job.

Good repair company.Will avoid HP printers in the future.

We called, they arrived the same day, was 30% less than other people we called, very nice, had the parts with them, printer works great. They will be our go to people for office equipment repair!

They charged me $95 per visit. They were prompt, competent and easy to work with.

Nice guy, very helpful and caring.

The tech was extremely knowledgeable and the service could not have been better. I would highly recommend this company.

In a word, swimmingly