Master Tech Copier Repair

Office Equipment Repair, Computer Repair

About us

Our business has been serving satisfied return customers for the past 20 years. We are constantly trying to improve our customer service and offer a satisfaction guarantee. We only offer factory-authorized repairs to the highest industry standards and our staff is fully trained and qualified to deal with almost any brand of equipment. As you may have noticed, office equipment aren’t as dependable as they were in the days of our parents

Business highlights

32 years of trusted experience

Services we offer

Copier sales, service & repair

Reviews

4.813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
15%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.6
responsiveness
4.8
punctuality
4.7
Showing 1-13 of 13 reviews

Steve K.
02/2015
3.0
office equipment repair
  + -1 more
unknown
Description of Work: I called and left a message. I got no call back.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Trina N.
08/2014
5.0
office equipment repair
  + -1 more
We have good dealings about them and we would use them again for repairs. Communication was very good. I remember he would always be in touch before he came and then he was very available so he would leave us the phone number and say, "Give me a call and if I can I'll try to come out the same day." It was true, he made it work. They are kind of business copiers, not the kind that you would buy in the Best Buy or something but they are kind of the big ones, they work for course copiers and that's really what they work with.
Description of Work: We ended up purchasing a used unit from them. They tried to fix our old one but it was over 20 years old. They tried and they were able to refurbish an old one at a very good deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dora A.
03/2014
3.0
office equipment repair
  + -1 more
He is nice. The problem was not fixed and I decided to invest on a new printer
Description of Work: He was very nice. But could not fix the issue on my printer. kept coming and I could no longer be without a printer. I ended up buying a new one. He wanted to replace a bigger part and I decided to invest that money on a new one.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$80

Stacey E.
01/2014
5.0
office equipment repair
  + -1 more
This was the only place I found that actually comes to your office or home to perform the repair. The other places I called required that I take the printer into their repair center. The printer weighs 150 lbs, so this is not an easy task. I was thrilled to find a place that would work on-site. And they scheduled the appointment for the same day, which was excellent. Technician worked quickly and efficiently. The only negative was that he placed the drum unit (with the toner cartridges still in) on the carpet, with no paper or plastic underneath. This was high pile shag carpet, so there was plenty of messy contact with the carpet. I had to clean the toner out of the carpet after he left (I didn't notice until after he left). This is why I gave a slightly lower grade for professionalism. When working in someone else's office or home, people should be considerate and not make/leave any mess. The toner left a small stain in spite of my efforts, but fortunately it's not noticeable. Everything else was great, so I'd work with them again.
Description of Work: Color laser printer error would not clear. Internet searches did not help. It kept getting worse and turning off the machine didn't work after a couple weeks. Technician cleaned the machine and fixed the area causing the error.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tawni T.
04/2013
5.0
office equipment repair
  + -1 more
They scheduled the appointment for Sunday, to accommodate me as quickly as possible. They arrived on time and were very courteous. We had a paper jam error code and couldn't resolve the problem, but Master Tech found a clear label had lodged in the equipment. During the process, he cleaned the machine, sort of like a tune-up. We will call Master Tech for all our future equipment repair.
Description of Work: Repair to a Xerox WorkCentre 4250, which was displaying a paper jam error code

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Rick E.
08/2012
5.0
office equipment repair
  + -1 more
He was on time and did a wonderful job.
Description of Work: He fixed my copier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Tom B.
05/2012
5.0
office equipment repair
  + -1 more
Good repair company.Will avoid HP printers in the future.
Description of Work: We called for repair on an HP 3 in 1 printer. We knew we were taking a chance that it couldn't be repaired.Professional, competent repair guy came out, found problem. Went back for part. Discontinued at HP. Tried several other sources for us, nobody has the part. A for Master Tech, F for HP (easily broken, don't maintain replacement parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

LAURENCE D.
02/2012
5.0
office equipment repair
  + -1 more
We called, they arrived the same day, was 30% less than other people we called, very nice, had the parts with them, printer works great. They will be our go to people for office equipment repair!
Description of Work: Our 6 year old printer was giving us some issues after 200K pages.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Frances C.
09/2011
5.0
office equipment repair
  + -1 more
They charged me $95 per visit. They were prompt, competent and easy to work with.
Description of Work: I used Master Tech Copier Repair about 45 days ago to fix 2 copier machines.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Suzie K.
05/2011
5.0
computer repair
  + -1 more
Wonderful and knowledgeable! Called back and followed up - he was able to solve the problem over the phone... I will absolutely use Master Tech Copier Repair for any and all my needs! Straight A's -
Description of Work: Thought I needed to replace the drum on my laserjet copier because of lines and scratches on the prints. The tech was able to identify perhaps the problem and suggested trying a new cartridge before he would come out - his suggestion was on the money. Voila!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PHYLLIS P.
02/2011
5.0
computer repair, office equipment repair
  + 0 more
Nice guy, very helpful and caring.
Description of Work: Our office machines were old, bought a Ricoh reconditioned copier and a Ricoh fax machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$600

Ken H.
01/2010
5.0
office equipment repair, computer repair
  + 0 more
The tech was extremely knowledgeable and the service could not have been better. I would highly recommend this company.
Description of Work: Photocopy machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

STEVEN M.
05/2009
5.0
computer repair
  + -1 more
In a word, swimmingly
Description of Work: Albert was highly recommended to service our copier by another firm in our suite. He did a great job and when he was next in our office, our computer had a bit of a meltdown. Albert had his IT tech come out first thing in the a.m. and they not only had us up and running, but tune up our system so that our computers run faster than they have in years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    12405 Venice Blvd Ste 109, Los Angeles, CA 90066

    www.themastertech.net/

    Service hours

    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Office Equipment Repair,
    Computer Repair

    FAQ

    Master Tech Copier Repair is currently rated 4.8 overall out of 5.

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    No, Master Tech Copier Repair does not offer free project estimates.
    No, Master Tech Copier Repair does not offer eco-friendly accreditations.
    No, Master Tech Copier Repair does not offer a senior discount.
    No, Master Tech Copier Repair does not offer emergency services.
    No, Master Tech Copier Repair does not offer warranties.
    Master Tech Copier Repair offers the following services: Copier sales, service & repair

    Contact information

    12405 Venice Blvd Ste 109, Los Angeles, CA 90066

    www.themastertech.net/

    Service hours

    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM