SAN DIEGO WATER DAMAGE & REMEDIATION SERVICES

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Great and prompt.

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My apartment flooded and I have hard wood floor. San Diego Water Damage and Remediation Services promptly put in the drying system. They were very specific with informing me of details in simple and easy to understand terms of the process that would be done with my floor and kept me informed throughout the whole thing. They were very fast to do the work and my floor looked just like before it had flooded. Great job and service. Highly recomendable.

I called San Diego Water Damage & Remediation Services immediately after realizing that overnight, our kitchen had suffered from a flood of nearly biblical proportions. A water line had sprung a leak in the ice maker, dumping a large volume of water on the floor, under the cabinets, into the wall, everything was just soaked. I was pleased to get an immediate answer on the phone when I called San Diego Water Damage & Remediation Services. They quickly calmed me down, and had a specialist in my home within an hour. I was surprised to see how quickly they were able to assess the damage and get started drying things out. I was also surprised that the owner of the company, Rafael arrived at my home a few hours later to personally check on the progress of the job. Rafael checked in almost daily to make sure things were progressing smoothly, which I really appreciated! After several hours of clean-up, and thankfully finding no mold, the team had installed an array of specialized drying equipment, including one specially designed for hardwood floors. I was very concerned that the flooring would have to be replaced, driving up the cost. Fortunately that was no problem! After several days my floors, walls, and cabinets were *completely* dry. I've been through water remediations in the past and I've never seen a more thorough or complete job. These folks use these amazing IR cameras and water sensors to literally pinpoint the spots that are still the tiniest bit damp and reposition the equipment in just the right spots to dry them out. When they left I was totally confident that my house was completely dry! Overall I was extremely impressed with the professionalism, responsiveness, and dedication to customer service that the entire San Diego Water Damage & Remediation Service team provided. They truly behaved like guests in our home. A big thank you to the entire team!

Following a 1.5 hour broken toilet fixture, returned home to find water streaming under the wall in the front of the home, and water 1.5" deep in the carpet of the entry, bathroom, living room and bedroom. After phoning, they were on-scene within 30 minutes with all the professional tools necessary to address the problem. The staff was very professional and extremely knowledgeable. They also worked hard to provide detailed documentation to the insurance company. Since the carpet and pad were old, I requested they be removed, which they did quickly and efficiently. They vacuumed the remaining water and installed fans and dehumidifiers. The staff monitored these on a daily basis for 7 days, until the walls measured zero moisture.

They found this mold that another company did not from previous work that was done. They charged me half the price for this job. They treated my home for the mold. They were very quick and set up containments. They were also very careful and clean while doing this. They really did a great job, and they made it stress-free to work with them. I would definitely recommend them to others.

This job was covered by my insurance. They did a great job. I have had water damage before, and I will definitely call them in the future. They came out within an hour and a half. Larry and Nick showed up and I spoke with Rafiel on the phone. They were very careful to minimize damage in the drywall. They had drying equipment. They also gave me a good idea on what the price would be and worked with me on my insurance coverage. They took the most care of my house and cleaned up very well. They really did a great job, and they made it stress-free to work with them. I would definitely recommend them to others.

We came back from dinner at a friend's house to water standing in our laundry room, powder room, most of the kitchen and seeping into family room carpet. A coupler from our under-the-sink water purification system had blown and a 3/8 inch pipe had been running for possibly as long as 5 hours. After my daughter and I spent about 2 hours mopping up all the water we could and pulling up the soggy carpet to keep the water from going under my hardwood floors, we went to bed (it was about 1 am). Early the next morning, I went on to Angie's List to find a reliable flood remediation company. San Diego Water Damage stood out among the rest. I called, and was immediately impressed by the prompt response to my situation. The "team" came out completely prepared. They extracted water from my carpet and then cut the damaged carpet and hauled it out. They were thorough, using infrared cameras to show me where the water damage was, even where it had made it under my hardwood floor through a small crack! I was very concerned about the floor, as I did not want to replace it. They brought out special drying "mats", that extracted the water from under the hardwood floor, saving it! Everything was done with the height of professionalism and expertise. The follow-up has been amazing. I am so thoroughly impressed with their work and have recommended them to both my insurance company and the contractor who did the restoration work.

Upon detection of discoloration and separation of our baseboards and casings, I called SDWD for a free estimate. Rafael was out the next day and confirmed we indeed had water damage. He thoroughly inspected the affected areas using thermal imaging equipment. He and his crew came back the next day to begin the "drying out" process. Over the next 8 days SDWD was out 5 times to evaluate the drying process and reposition equipment as needed. After everything was dry Rafael mentioned we might want to consider getting a mold clearance test done to ensure all contaminants were removed. We heeded his suggestion and were happy with the "no elevated mold condition existing" report the first time round. This was a confirmation of the quality work this company performed. The reason I did not rate the price was because our insurance company paid for the bill and I got no other estimates.

Rafael Santiago, the owner, came to look over the job and give an estimate. I like the fact that opposed to other companies, San Diego Water Damage is a small owner-operated company and Rafael is involved with all of his clients. His men, Larry and Ryan, who actually worked on the job were prompt, courteous and efficient. The first day they spent 2 1/2 hours to contain, cut the drywall, set up their machines and clean the area. The second day they came for a bit to finish the detailed cleaning (sand down and seal the studs). Soon after, I hired an independent mold inspector whose lab gave their work clearance on the first run. They promptly came and took down everything and left the area really clean. I appreciated the fact that Rafael kept the Hepa air filter machine on in the contained area for 5 days (because of the weekend and waiting for the mold inspector to test the area and for the results) without charging me extra. I hope I never have a mold problem again but I would highly recommend San Diego Water Damage to anyone else who does!

Excellent.

Rafael was very knowledgeable and very professional. I was especially impressed that the rest of his team upheld that level of professionalism. They were very prompt each day they came, and took extra care to make sure their work didn't disturb the rest of the house (laying down tarp on carpet, taking their shoes off when asked, etc.). The work was done in a reasonable amount of time and in a quality manner.

I was referred to another company by a friend to perform mold remediation work in my home. I wasn't comfortable with the work that was being performed and additional services that were recommended. I found San Diego Water Damage and Remediation on Angie's list and contacted them for a second opinion. Rafael came out an reviewed the work being performed. He also provided some other recommendations in addition to the other companies suggestions. In retrospect I wish I had done some additional research. I most definitely would have gone with San Diego Water Damage and Remediation.

Raphael came on-site within a couple of hours of calling. It was a slow leak, so no hurry. Walked in the door looked at the floor and told me he knew there was a problem. He was very professional as well was his crew. He took the time to explain everything he was doing and why. He answered every question. They cleaned up after themselves. When the insurance adjuster came on-site, he was personally there to answer any questions the adjuster had. One of his crew was at the house every day to check on the drying. He had the right tools and knowledge to do the job. I didn't have to test for mold, I knew I had it. I also didn't have to pay for his services, it was covered by my insurance. I haven't seen a bill.

They paid particular attention to not have any mold or mildew in the wall. Extremely good service and good price! They did very good work.

Our toilet overflowed, flooding our master bathroom as well as carpet and baseboards outside in the hallway. Rafael arrived quickly after the call, was very courteous, and explained all the options as well as what he was doing during each step. He diagnosed the damage with sophisticated equipment (e.g. infrared cameras, moisture detection tools), extracted water, removed wet baseboards and drywall, set up industrial blowers and dehumidifiers to dry the area, and visited daily to check progress and move the equipment around. What a stud this guy is! He was so thorough and even offered an Angie's List discount. I highly recommend him and his company for any water damage or mold remediation. It is not easy to find a contractor this good for this type of work.

Wonderful! They were professional, courteous, and easy to work with. They explained the procedures every step of the way. They gave us a discount because our insurance would not cover it.