Instant plumbing Repair

DO NOT USE THIS COMPANY!! I was assigned this company for a plumbing blockage covered under my homeowners warranty. They came and did an inspection said it was due to septic tank backup. I had the tanks pumped still had a blockage. They came out again and rootered the pipe which solved the blockage issue. The technician that day suggested I make a future appointment to have my pipe inspected for free with their camera (that free service is also advertised on the side of their van) since we were never able to determine what had blocked the pipe. I called and made an appointment for the following week Appointment day came no show no call. Called them and was given the excuse they had a bigger than planned emergency repair prior to my time. I get it - I'm low priority but a phone call letting me know they could not make their appointment would have been appropriate. So made another appointment the following week. Same thing happened - no show no call when I contacted them same story. Made soother appointment this time for the first thing in the morning. Again no show no call. When I called this time at 1130am they didn't even give an excuse but said the technician would be there between 1-3. That afternoon again no show no call. I called and this time talked to a supervisor. He apologized and promised either he or his technician would be there the next morning by 0830. Next morning same thing -no body showed. I called at 930 and the secretary said the technical was still in the office and wanted to know where the clean out access was. I didn't know that and said they could ask the first technical that was at me home weeks ago for the blockage. Got a text that the technician would be there by 11130. That afternoon called at noon after again no show no call. Was asked again where my clean out was. I again said I don't know (not a plumber here) and again said please check with the technician who was physically here before and removed the blockage. They called back few min later and said they can't come out at all unless I pay them $1700.00 to install a cleanout access as they will not be able to camera inspect through the toilet access (apparently what the prior tech used to snake the system as the clean out is hard to get to). ARE YOU KIDDING ME!!! pay this company over a grand to install another clean out (Which my system already has its just not easy to access under the home due to the raised foundation!!) They strung me along for WEEKS with their missing appointments, failure to communicate, and finally refused to come out unless I pay them over a grand?? DO NOT USE THIS COMPANY!!!