Ricks Rain Gutters

Excellent communication and follow through. I would highly recommend.

Excellent. They did an in person estimate and identified the issues. Solved technical problems as well as addressed aesthetic questions. I would highly recommend.

Beautiful job, done timely and well.

unknown

Seldom do I ever have a contractor come out, do a job and have zero follow-up or clean-up due to the job being incomplete. Here's the thing: I got a quote, they came out to do the job, the cleaned up everything, they left and I never had to call them about anything nor did I have to do anything to improve on what they did. It was perfect. HIGHLY RECOMMENDED.

unknown

They were fast. We had them come back one time but it was a roof problem.

They came out to measure the new section and advised me on how best to integrate it into the existing gutter to make it look seamless. They set a date to install and were on time, professional and cleaned up after themselves.  They matched the color perfectly and the new section looks as if it had been there the whole time. I asked what they were going to do with the section that needed to be replaced (in order to get the seamless look) and they agreed to just leave it with me. They even had a similar used piece in the truck from another job and gave that one to me too. They went above and beyond by painting the other old piece the same color as mine and I used the extra pieces to hang on the block wall in the back yard. Now I have a great extra garden area that dresses up the walls and matches my house! I couldn't be happier!
I tried to add pictures, but couldn't get it to work. If I figure it out, I'll add the photos to the review.

Rick's Rain Gutters was referred to me by a contractor friend of mine and I am extremely happy with my new rain gutters and the professional service Rick's provided. I initially phoned Rick's and was greeted by Maggie's friendly voice. Maggie quickly set up an appointment with their estimator, Octavio. On the day of the appointment, Octavio called and asked if he could meet with me about a hour earlier than originally scheduled which was fantastic as far as I was concerned. When Octavio showed up, we chatted awhile about what I was looking for in rain gutters and he showed me samples of gutters and colors they offered. I had previously viewed their website so I knew what I wanted. Octavio understood what I was looking for and quickly assessed the house, took measurements and drew up a plan. He explained to me where he thought the down spouts should go, doubled checked with me about the plans, called in the plans and gave me an accurate estimate. Their proposal and contract clearly detailed all aspects of the job and the price. We quickly set up an installation date and Octavio told me it would only take 1 day to install and if there were any hiccups with the installation, he would send over extra help if necessary. He also told me that Rick's stand by their work and urged me to call if any problems arise.



On the day of installation, Jesse called about a 1/2 hour before their scheduled arrival time to notify me that they would soon be at my house. Jesse and Sergio arrived on time and spoke briefly about the installation and got to work. After a couple of hours, Jesse rang my door bell and asked me to take a look at what he thought might be a visual problem regarding the gutter running the roof line because of the position of the downspout. Because my house is on a down slope, the gutter would have to be angled toward the uphill side to match the position of the downspout in the original plan. I wanted a clean look so he suggested to switch the position of the downspout, resulting in the clean look I desired without affecting the performance of the system. I'm really happy he discussed this with me before the final installation. Jesse and Sergio had no other problems and when they completed the job, they asked me to inspect the work. Thought they did a great job, clean and efficient. Payment options were cash, check or credit card. Called the office to give my credit information and received a prompt Thank You and receipt email from Maggie. Overall, I had a great experience with Rick's Rain Gutters and all I need now is some rain in California, we really need it!!



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It went great. I am very picky about contractors and Rick is one of the few who I can only say good things about. He has pride in his work and he puts in the extra effort to make the finished product of the highest quality. He went to a lot of trouble to help me design the best, most attractive and most efficient custom downspout where as most other guys would have just slapped it on the easiest way and the cheapest way. Rick does his own work rather than sending someone else on the day of the job. Excellent experience, both times. PS: Rick didn't ask me to write a review (as other contractors often do). I suggested to him that I should write a review.

They arrived on time. The position of the rain gutter that needed repair was directly over our sliding glass door so I was able to observe the process. They were very considerate of our access to the door when needed.

I had to place about 4 different phone calls to even get through to a live person, and this took almost a week. After the work was completed, another technician showed up a few days later- the office neglected to cancel a different appointment that I'd had on the books. I was hoping whatever was needed would still be under warranty since the company did the original installation, but of course it wasn't. When the technician finally arrived he said my gutters were filthy and needed cleaning, and then he would patch the leak and check the slopes. He quoted me just over $300, but I complained so loudly (they only charged me $480 to install the gutters in the first place) that he reduced the price to $289, which I still thought was exorbitant. We only have a single story house, with very few gutters. The technician tried to talk me into more gutters, thus criticizing the way the original job was done!

THEY WERE FINE. THEY DID GOOD WORK. THEY SHOWED UP ON TIME. THEY ACTUALLY HAD AN APPOINTMENT, AND THEY HAD CANCELLED SO THEY SHOWED UP TWO WEEKS EARLIER. I WAS VERY HAPPY WITH THEM. IT WAS TOP NOTCH. I DIDN'T EVEN HAVE TO SEE THEM. IT WAS GREAT. THEY CALLED UP AND SAID THEY WERE GOING TO DO IT. I GOT BACK, AND THEY WERE DONE. THERE WAS A BILL IN THE MAILBOX. IT WAS GREAT.