Founded 1996 • With Angi since October 2006
Service Provider ResponseThank you Member for your review. We are very glad that you are satisfied with the work we provided for you. We will pass on your gratitude to both Barbara and Mike. We apologize for being unable to apply the discount and appreciate your understanding. We do frequently run discounts and specials in order to avoid such situations. We will do our best to give you the best price and take into consideration any known future discounts for your next project.
Service Provider ResponseWe apologize to the member for his negative experience with our Canvassers. We thank him for his comments as he has identified several practices that are either a direct violation of policy, bad practices which we don’t condone or both. The practice of scribbling a number down on a pad of paper is unacceptable to us. Likewise it is a direct violation of our policies and a safety hazard for our Canvassers to go on a customer’s roof during the bid process. The changing of rates on the spot shows inexperience in quoting, disregard for our standard pricing system and bad sales pressure. All of which are unacceptable. The false identification of work needed shows both undue sales pressure and lack of product knowledge. We have discussed these issues with both Brian and Danny and penalized them accordingly. They have been put on an unpaid suspension and probation with the possibility of termination if they receive further complaints. We are also increasing training for our entire sales team, and holding meetings to specifically address proper field procedures and proper customer service practices. While we cannot undue the bad experience the member experienced we hope to avoid similar complaints by other customers.
Service Provider ResponseWe appreciate the customer’s critique and apologize for the inconvenience and annoyance we caused. While it is policy to have any and all homeowners available for the quote we usually disclose this up front. Not informing her of this until the last minute was a mistake that we will correct for future customers. We do not deliberately withhold this information as it only upsets customers and prevents us from meeting with the homeowners. We do have a minimum contract amount, only to offset the costs associated with material purchase requirements of our vendors. We disclose this information upfront as well to avoid such situations. The lack of upfront disclosure hints at the Canvasser’s lack of knowledge. We will take steps to retrain and reiterate to our Sales team the company policies and proper field practices. We have reviewed our confirmation practices and have made changes in order to prevent unnecessary repetitive calls. We do not sell, release or share our customer lists. This is a practice we vehemently avoid. This violates the trust we are trying to establish with customers and creates competition for us. The customer’s information of additional calls from other companies will be added to a current investigation of backdoor selling of our customer lists by certain individuals. Some of which have already been terminated. We are a local Los Angeles company with headquarters in Culver City. We have no affiliations with the other “local” companies or corporate building contractors she mentioned. We have increased our security measures to ensure our customer lists stay confidential and undisclosed to any third parties.
Service Provider ResponseWe did perform work for the member in April of 2009. We wish that the member had contacted us directly and sooner to address any dissatisfaction with the experience and our work. We strive to resolve customer complaints and issues immediately and will fix or adjust anything that the homeowner does not like about our work. In the member's case we did give her our standard roof warranty which covers repairs at no additional cost. We are sorry that she was dissatisfied with the work. Had she informed us of any dissatisfaction we would have immediately corrected the issues for the entire coverage period of the warranty. We appreciate the critique of our work but there are a few errors with the member's assertions. Firstly, we did not charge the member $42,000. The contract we had with the member and the amount we received was half of what she claims it is. The amounts she quoted for wiring, flooring and vacuuming the attic were never assessed by us nor did she pay these amounts to us. Secondly the only work we performed for the member was a new roof and insulation. We had originally signed a contract to do electrical work but she cancelled this. Any flooring work, electrical work or AC repairs that she had done was not performed by Triangle Construction but rather by another company. We did not further discuss electrical work after she cancelled that portion of the contract, therefore did not inspect any AC, or the electrical panel nor did we refer an HVAC professional or electrician. Thirdly, all work was inspected and approved by city officials. All permits were properly pulled and recorded. The final inspection is on file with the city. We strongly believe that the member is confusing this experience and our work with a different company. We are happy to discuss the numbers directly with the member and to issue receipts and copies of the contract to clear up any confusion.
Service Provider ResponseWe are sorry that Member feels we neglected his appointments and we regret that he lost faith in our company. The initial appointment made for 1/22/09 was cancelled in the morning by Member. We called him back on 1/26/09 and rescheduled for 1/27/09. Our policy at the time was to contact the homeowner the morning of the appointment to confirm that they would be available. If we are unable to get in contact with the homeowner we will cancel appointment. We apologize to Member for the trouble this caused and we have changed this policy to avoid further unwarranted cancellations.
Service Provider ResponseWe apologize to the member for our practices, which at the time were negligent and impractical. We have since changed our policies to avoid wasting customer's time and to make a more satisfactory experience for our customers. Our old policy of numerous confirmations was both ineffective and a waste of time for both the homeowner and company. We have changed the number of required confirmations so that the customer is not inundated with the same message. Along with the numerous confirmations, we also required confirmation prior to the appointment which would result in cancellation of the appointment if a homeowner was unreachable. This too has been changed so that unwarranted cancellations are not occurring. We found that the underlying issue was poor communication on our part. We are now striving to keep the unnecessary calls to a minimum, updating the customer immediately if there are any changes to the appointment and having a live person in the office available for the appointments in the evening. We know this cannot correct the trouble the member experienced but we hope that it will prevent further instances.
Service Provider ResponseWe apologize for the rudeness of our Field Rep. We appreciate the feedback and the especially the areas to improve. We have taken in the member's advice and have since began holding training session on specific products, held more frequent Sales meetings and office meetings to discuss proper customer service in both the field and in the office, changed the practice of verbal bids to documented quotes and have raised the standard of quality for the Field Reps we hire.
Triangle Construction is currently rated 3.5 overall out of 5.
Triangle Construction is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Triangle Construction accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Triangle Construction offers free project estimates.
No, Triangle Construction does not offer eco-friendly accreditations.
No, Triangle Construction does not offer a senior discount.
Triangle Construction offers the following services: Kitchen & bathrooms, painting, general repairs, acoustic ceilings, electrical, security bars, stucco, garage doors, cement work, heating, plastering, plumbing, tile work, carports, roofing & gutters, windows, air conditioning, hardwood flooring & patio enclosures.
Our mission is to empower the world to build and to empower our customers to become their own superheroes. We believe that projects can be done on time, on budget, with reliable quality. We provide our customers with the best support from a highly qualified global workforce and access to user friendly proprietary technology. This opens the door to fast, responsive and friendly service, transparent pricing and quality craftsmanship. As a result any property owner can make their home better without any stress; and enjoy it more with their family and friends. Our services include wood, chain link, vinyl fences and gates installation, wood fence repair and fence staining. Over 9,000 happy customers are enjoying the fences we've built for them over the last 4 years.
Precision Painting Plus is a well-established painting company serving the Los Angeles area. The Precision Difference upholds ourselves to the highest standards to deliver on-time projects, fair pricing, and trained professionals for every customer. From estimate scope to daily project work, our team will always be there based on YOUR schedule. Every project is based on fair, comprehensive quotes that never contain hidden fees. Every customer and home is treated with the utmost care and respect they properly deserve. You can count on us to deliver the best project experience for you.
High Tech Services, is a family owned business by Professipnal people who have more than 25 years of experience. We Serve both Residential and Commercial Clients. Our services cover but not limited to HVAC and Electrical . Additional phone number 8187893081 3104828481